3/5 stars due to the idea and quality of the knife being overall excellent. Missing one star due to the little instruction guide book given. It was not helpful to someone who has never assembl... See more
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Based on these reviews
Company details
Information provided by various external sources
No bows. No ribbons. No fluff. Just awesome gifts for guys
Contact info
400 S. El Camino Real, 14th Floor, 94402, San Mateo, United States
- 1-866-902-7260
- guys@mancrates.com
- mancrates.com
Hasn’t replied to negative reviews
Don't order from this company
Don't order from this company! I made a mistake on my order which was placed after business hours. I immediately sent a email to their order contact listed on their website. I didn't hear back during the day about it so I called them. The support representative I talked to said sorry, nothing we can do about it now because you waited all day. I said, "I didn't wait, I sent you a email literally 5 minutes after placing my order." She replied "Ya, we're like super busy and having a hard time keeping up with emails, chats and phone calls." I said, "Respectfully, not my problem that you're understaffed or whatever the issue is." She replied simply, "Apologize, nothing we can do." What a horrible company. I'll simply deny shipment so they can eat the cost both ways and have the credit card company return my money. So stupid!
won't honor free shipping!
site offered 25% AND free shipping. but when I went to ship it charged me $13.48. So I tried the chat option--after and hour trying to get free shipping I was told they can't do anything about the shipping issue but offered me 10% discount. Which CAN'T be used WITH the original 25%discount so I'd pay MORE for my gift and still have to pay shipping. Not a great deal!!!!!!!!
This was a travesty
This was a travesty. The website specifically says there are 25 beef jerky bits in different flavors for the calendars I ordered. There are 9 jerky bites and 16 pork sticks! I specifically ordered the one that had no pork sticks listed as we don't eat pork (some of the calendars list pork sticks in contents) - there were only beef jerky listings included on website and yet we got a box full of pork sticks. False advertising and bad customer service.
Don't waste your money here.
Just did the impossible puzzle box I got for xmas. It was a good concept but epic fail from start to finish. You couldn't solve the first 2 puzzles because there were incorrect wooden sticks. The scratch offs took the underlying text off. Solving to all and using the tool to unscrew the box left you with a box that was still glued shut and couldn't be open. And the end to a crappy experience, go to the website to and enter the code to "redeem a gift card from your choice of retailers" - there is no choice, there is only one available - Mortons - which is nowhere near me. I feel bad for my daughter who bought this for me that she wasted her hard earned money on it.
Wow. Thank You
Wow. What a great company. Their customer service is over the top. I ordered a gift for a friend that did not arrive on time due to UPS. Garrett at customer service was more than helpful and generous with taking care of my order and clarifying the situation. I highly recommend their company and their products for any special occasion or just because you love someone. Cheers shop locally
Awesome product & support only are their products are great…
Not only are their products are great and fun their support is beyond any support I've ever delt with. I had an issue with a dog chewing up the box, thankfully he couldn't get into the crate (not that he didn't try) but he did get the crowbar. I emailed asking to purchase a crowbar, they responded immediately, longer story short they worked with me. Awesome support!!
Excellent!
I recently had the pleasure of shopping with Man's Crate for the first time and was very impressed with their service. Although the website was a bit challenging to navigate, I was able to order a beautiful whiskey decanter and glasses as a birthday gift for my son. However, I regrettably made an error in selecting the monogramming option, as I misunderstood the difference between monogramming and initials.
When I contacted customer service to explain the situation, I had the privilege of speaking with a gentleman named Garret. From the outset, Garret demonstrated exceptional kindness and understanding. I had anticipated a lengthy process or the need to return the product, but Garret exceeded my expectations. He graciously assured me that they would send a new set with the correct monogram and, to my astonishment, he even suggested that I keep the original set as a spare.
The level of customer service I received was truly remarkable. There were no complications or inconveniences—only genuine kindness and a seamless experience. I cannot express enough gratitude to Garret and the entire team at Man's Crate. I will undoubtedly return as a loyal customer and highly recommend them to anyone seeking quality products and exceptional service. A special thank you to Garret for his exceptional assistance. Your helpfulness and kindness were truly commendable.
Instructions are off
Instructions are off. Screws missing to mount motor to base. Instructions way off. Terrible experience when building. Very frustrating.
you don't sell replacment batteries. STUPID!
I just called your customer service to BUY a replacement batter for "Wooden RC car". .You don't sell batteries. WHY? I can't just go to the hardware for this, with all the special wires. this is really just stupid.
Now I have a car I can't use, Thank you very much.
NASCAR bar ware crate
I purchased the NASCAR bar ware crate for a friend’s birthday. I selected Next Day Air for shipping. I never received a confirmation email after ordering. The next day I checked the status of my purchase. It was still being prepared. At that point I knew it wasn’t going to be delivered on time. My confidence level was zero. I called customer service and spoke to Garret. He was very kind and helpful. He told me if my package didn’t arrive in time the shipping charge would be refunded. Well the shipping was refunded and today I received another package, the Jerky Heart, apologizing to my friend about not having received his present in time. Thank you Man Crates!
They sent the wrong box
They sent the wrong box. I was very surprised when my husband opened his crate and it was not what I ordered. Very disappointed. They sent out the correct box after I contacted them, but too little too late, what good is a surprise gift a week after the event?
I received the bacon man's crate and…
I received the bacon man's crate and let me tell you everything was great. There were 2 bags of bacon jerky a jar of Terrapin Ridge Hot Pepper Bacon Jam in it. All of it was delicious. I've been eating the jam with crackers and cream cheese, let me tell you it totally feeds your cravings! This is the first time I have even known about the men's crates and I was totally blown away. Would make for a great gift. I've seen multiple boxes and let me just say, well worth the money. The man in your life will be happy
Absolute scam of a company
Absolute scam of a company. The crates are okay. Not nearly worth what they're selling them for. And then they charge an insane amount for shipping. I had two things in my cart. Equaling $139 when I went to check out the total was now $237. Do not buy from this company. If they're going to charge that much for crates they can charge a heck of a lot less for shipping. I will go somewhere else that isn't money hungry.
Will not fix item told to take to a repair shop.
I use to love buying from them but the neon light stopped working and they refused to do anything about it. Was ordered for Christmas so it wasn’t open right away. Told me to take it to a repair shop. I will never order or recommend them again.
Best customer service EVER!!!
I have ordered from Man crates twice. The first time was a great experience. The second time, I ordered a box I was a little disappointed. The box was not sealed properly which took the fun of opening it away and then an item in the box was broken. I emailed customer service to let them know, not expecting an answer, because most companies don't respond. Within 6 minutes I had an email from Harold F., not only apologizing for my experience, but also to ask which box out of their 3 smaller ones I would like, to replace the one I ordered free of charge. That way my boyfriend could have the crate opening experience. He also offered to replace the broken piece. Within 2 days the new box had shipped and the order was placed for my replacement part too. I have never experienced customer service this way!! Harold F. was so apologetic and attentive to make it right. I will forever recommend Man Crates to anyone I can!! Such a great company, great customer service and amazing products.
Received a rib kit as a gift
Received a rib kit as a gift. I feel real bad that a loved one spent 80 bucks on 10 dollars worth of product and no instructions. Man crates is a total gimmick and complete trash. Ladies, don’t waste your money and please find a different vendor. This was most disappointing.
The first issue is that the 45 minute…
The first issue is that the 45 minute average time is a complete lie. The clock stops when your computer screen or phone screen locks therefore the time is not even close to accurate. It took me close to 4 weeks to figure out the puzzle. The first issue is that the clues are not clear what box they refer to. I had thrown the card board box away but lucky I realized it was needed before the recycling came. I would not recommend this to a friend but I do think it was a cute idea. I did have fun once I determined that the items to figure out the questions where in the cardboard box. However after the first 30 minutes, I was going to just find an adapter in my toolbox for the screws and take it apart to negate the clues.
Sad Christmas Morning
I sent for a BBQ crate for Christmas 2023 and when it arrived it was in a cardboard box with Man Crates logos on it. So cute! I was so excited to give this gift! But when it was to be opened with the pry bar, my son-in-law just lifted the crate box up and out of the cardboard box and 3 of the sides came out of the box, leaving the bottom inside. The nails were too small to keep the crate in tact. So no pry bar necessary. This fun gift was a HUGE disappointment.
Good costumer service
I had gotten the diy sauce kit as a Christmas present for a family member and when it arrived at my house, 1 of the 4 glasses were broken. Unfortunately things happen in the shipping process that are out of their control, But they were extremely nice about it and very timely. They had a replacement package shipped to my house very quickly. I was given lots of help by their team throughout the entire process.
Bought the barrel smoker for my…
Bought the barrel smoker for my husband.... It was fully rusted from the rain 4 days later.. fully inside and all the latches bottle opener on outside. Worst $300 I have ever spent.... Man crates is trash and a rip off and false advertising
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