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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Customers appreciate the uniqueness and quality of the products, especially the jerky, which is often considered an excellent and out-of-the-ordinary gift. The packaging also receives positive feedback for its design and reusability. However, some consumers express concerns about several aspects. A recurring issue is the high shipping costs. Some customers report problems with the delivery service, including delays and packages arriving later than expected, sometimes missing important dates like birthdays or Valentine's Day. Others mention issues with the accuracy of orders, such as missing items, incorrect personalization, or receiving damaged products. The customer service experience is inconsistent, with some people praising the helpfulness of the staff, while others report difficulties in resolving issues or receiving timely responses.

Based on these reviews

Rated 3 out of 5 stars

3/5 stars due to the idea and quality of the knife being overall excellent. Missing one star due to the little instruction guide book given. It was not helpful to someone who has never assembl... See more

Rated 3 out of 5 stars

Purchased the one gallon beer making kit for my husband on Father's Day but was disappointed that it did not come in a crate...I thought that was the whole purpose and what made this site so unique...... See more

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Rated 3 out of 5 stars

I received a man crate skee ball game from my brother in law. Its a fun item, but send some instructions along for Pete sakes. Trying to assemble it with little pics from the online installation I fou... See more

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Rated 3 out of 5 stars

I am giving an average rating because of 2 reasons...number one my birthday message got cut off. Instead of saying happy birthday to my love, it said happy birthday to my lo. Kind of silly but I wou... See more

Rated 1 out of 5 stars

I’ve ordered from man crates in the past and was happy with the quality. So I figured I’d try them again based on the previous experience, but I guess my mistake for assuming they had the same quality... See more

Rated 1 out of 5 stars

Have ordered from them less then 5 times in the past couple years & have had nothing but great customer service & products UNTIL this time around. Ordered on the 31st, tracking said estimated delivery... See more

Rated 1 out of 5 stars

DIY Skinner Knife: Instructions provided were very poor. Hardly could be called "instructions." Responsive service to my request for better instructions. Unfortunately they didn't have any. Cut... See more

Rated 2 out of 5 stars

Ordered their Personalized Jerry Can Mini Bar. It was a birthday gift for my son. Shipping was slower than expected but, ok. Item arrived significantly damaged: bent clasp, dented in a few places, bro... See more

Rated 1 out of 5 stars

I purchased the personalized Golf Ball mini crate on the 17th on December directly from their site. I never received a tracking number or an email to confirm my purchase. I paid via PayPal which is co... See more

Rated 2 out of 5 stars

Items inside the man crate seem good but the packaging it comes in leaves a lot to be desired. When your main advertising is a crate, the box it comes in should be protected properly during shipping .... See more

Rated 1 out of 5 stars

Total garbage. They Litteraly sent saveon brand nuts and hillshire farms brand summer sausage. They called them their own artisan selection. Also it was supposed to be peaches and the sent nectarines.... See more

Rated 1 out of 5 stars

This was a travesty. The website specifically says there are 25 beef jerky bits in different flavors for the calendars I ordered. There are 9 jerky bites and 16 pork sticks! I specifically ordered... See more

Rated 1 out of 5 stars

I ordered my man crate for my step dad December 2nd and chose for it to be delivered on Christmas Eve. It did not show up until late Friday December 27th. He also received someone else’s engraved glas... See more

Rated 1 out of 5 stars

I only made a purchase because I wanted to give a gift that comes in a crate. I checked the FAQ before purchasing to make sure it comes in a crate, and the FAQ was extremely deceptive: in the preview... See more

Rated 1 out of 5 stars

purchased mancrate for my grandson for christmas. package arrived damaged as the after shave container was broken. needless to say that entire contents were covered with the liquid. i purchased throug... See more

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Rated 4 out of 5 stars

This order is a gift for Christmas so I will only be reviewing my experience ordering and receiving. My only real issue is the shipping cost but you have to consider the cost by weight and convenience... See more

Rated 1 out of 5 stars
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TERRIBLE!!! DIDN'T SHIP OR ARRIVE IN TIME FOR CHRISTMAS- WAS SCHEDULED TO ARRIVE 12/23 I have reached out numerous times via email and text regarding my order not shipping or arriving in time for C... See more

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Rated 1 out of 5 stars

Don’t waste your money Keep it short and simple The “expected “ date is false, mine came in 4 days later. I asked customer service and they said “it was the curriers fault” which I’ve us... See more

Rated 1 out of 5 stars
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Such a horrible experience with this company. I ordered my husband’s Valentines surprise a full 10 days in advance and scheduled the delivery date in advance. It was actually a later date then was off... See more

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Rated 2 out of 5 stars

Second time ordering from here, and I was very disappointed this time around. I put my order in weeks ahead of my scheduled delivery date, and it arrived two days after. After contacting customer serv... See more

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Rated 1 out of 5 stars

Never received an email that my gift shipped or was delivered. I sent an email that they never responded to. I messaged on FB and finally received an answer 2 days later. Not very professional. My fir... See more

Rated 1 out of 5 stars

Don't order from this company! I made a mistake on my order which was placed after business hours. I immediately sent a email to their order contact listed on their website. I didn't hear back duri... See more

Rated 2 out of 5 stars

While ordering online, I could not get the coupon code to work so I called their support line. After waiting a while, I was offered the option to leave a voicemail for a call-back. Ninety minutes la... See more

Rated 1 out of 5 stars

My wife and I have purchased from mancrates multiple time and receive emails with discounts which we have never used until today when I purchased a birthday gift for my son. I went through the purcha... See more

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Rated 1 out of 5 stars

Just did the impossible puzzle box I got for xmas. It was a good concept but epic fail from start to finish. You couldn't solve the first 2 puzzles because there were incorrect wooden sticks. The s... See more

Rated 1 out of 5 stars

The Mount Rubsmore kit used to be fantastic. Aburgerham Lincoln and Thomas Jeffersalmon were the best. My wife ordered a new "improved" recipe kit for Christmas. This "new recipe" is literally salt. T... See more

Rated 1 out of 5 stars

What a way to ruin a promising father's day gift. Disappointed beyond belief with Man Crates. I waited two weeks for a call regarding why they cancelled the order I put in 2 months ago; instead I re... See more

Company replied

Rated 1 out of 5 stars

My purchase never arrived and I had to contact customer service. They informed me they were out of stock of the item at which point I requested a replacement item. No response just a refund. Had to... See more

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Rated 1 out of 5 stars

First time customer. Was supposed to receive my package on Christmas Eve, (I paid extra so it would be here on Christmas for my fiance) on the tracking it said it would be here today 12/24/20, and now... See more

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Rated 1 out of 5 stars

I ordered a Jerky Heart to be delivered on 2/13/2020 for my husband for Valentine's Day. I received a message from FedEx that they were unable to deliver and rescheduled for 2/14/2020. Again NOTHING!... See more

Rated 2 out of 5 stars

Received a man crate for Christmas just opened a snack stick from Buffalo Bob's only to find it covered in mold. Expiration date of 08/22/25 . How disappointing for the price you pay.

Rated 2 out of 5 stars

Originally sent the wrong crate for Christmas. When correct one finally arrived the contents were very poorly packaged and dye spilled everywhere.

Rated 4 out of 5 stars
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Bought my son a jerky man crate for Christmas! It was absolutely his favorite gift and a huge hit with the family. From the packaging to the quality of the jerky it was great! Not only is my son a fa... See more

Rated 1 out of 5 stars

Never received the gift for my son in law for his 40th birthday. That is a huge screw up on their part for a milestone event. Should have read the reviews before hand rip off!!!! Buyer beware

Rated 1 out of 5 stars

I ordered a man crate on May 6th. I scheduled it to be delivered this week since it would be hard to store and hide from my husband for Father’s Day. It was shipped out on June 12th and expected deliv... See more

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Rated 3 out of 5 stars

I ordered the personalized Neon Bar sign for my husband for Christmas. He opened it on Christmas Day and part of the tubing on the sign was broken. There was a number provided that you could text. I s... See more

Rated 1 out of 5 stars
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This experience has been anything but good. I ordered a DIY knife kit for my boyfriend for his birthday and it had a defective piece that made it very difficult to fix on our own so we did a return. A... See more

Rated 2 out of 5 stars
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The actual product just didn't live up to the hype in my eyes. Maybe I just expected too much, but while it's awesome concept. I don't think it's worth the price. I expected an actual challenge for th... See more

Company replied

Rated 2 out of 5 stars

Honestly what I received I would have priced at probably maybe 35 to $50. The steak knives in the personalized steak plate kit were mediocre. The steak plates were thin cheap wood and spices are not... See more

Rated 1 out of 5 stars

Had a problem with an order placed possibly caused by me to be honest, a name spelling error. since during the process there is not a way to proof your request and see what it will look like. (not s... See more

Rated 2 out of 5 stars

I order a B-day present/Valentine present and was told that it would be delivered on Friday 2/12/21. Get an update from FEDEX that states the delivery would be 2/13/21 then on Saturday I get an email... See more

Company replied

Rated 2 out of 5 stars

My husband opened in 38 seconds without hesitation. I love the idea of it and so did he. But I was disappointed he was able to open it so quickly. Also the kabob sticks were ones on amazon for 12 doll... See more

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Rated 1 out of 5 stars

My husband received the advent calendar for his birthday and we ended up throwing it away. We tasted two samples and they are not good at all. They are waxy and have a chemical tasted to them. By a... See more

Rated 3 out of 5 stars
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Ok so it took me 3 times to get what i ordered correct. My order was broken the 1st time. I call for a replacement and they send me the order but with the wrong name on it. The 3rd time well over a mo... See more

Rated 4 out of 5 stars
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My package hasnt arrived it was sent out monday feb 8th i was to receive it friday the 13th... im very upset know it says schedule date pending not sure what that means all week it said i would rece... See more

Rated 1 out of 5 stars

EDIT* Just wanted to add that Man Crates never did send me the actual crate I ordered, like they said in their reply. I just felt the need to let the community know that although there was a reply,... See more

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Rated 1 out of 5 stars
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I was offered a 15% discount code through email. My order came to $239.00, I tried to apply the discount that was offered and all it would give me was $1.68 off my order. I sent 2 messages with my ema... See more

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Rated 1 out of 5 stars
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I had a poor 1st experience. I had thought the heart shaped beef jerky and the salami bouquet would be a good Valentines day gift for my boyfriend this year so I placed my order on 02/09/21. Tracking... See more

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Rated 1 out of 5 stars

I have been shopping at Man Crates for at least 7 years, buying multiple gifts for every male relative or friend who has been with me through out the year and has showed me all of the wonderful thing... See more

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Rated 2 out of 5 stars

I ordered my son's birthday gift weeks ahead, for a Wed. delivery at his work (Government building) which was clearly stated on the label. For some reason this one order was shipped in TWO different... See more

Company replied

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Company details

  1. Events & Entertainment

Information provided by various external sources

No bows. No ribbons. No fluff. Just awesome gifts for guys


Contact info

2.8

Average

TrustScore 3 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews


Rated 1 out of 5 stars

Don't order from this company

Don't order from this company! I made a mistake on my order which was placed after business hours. I immediately sent a email to their order contact listed on their website. I didn't hear back during the day about it so I called them. The support representative I talked to said sorry, nothing we can do about it now because you waited all day. I said, "I didn't wait, I sent you a email literally 5 minutes after placing my order." She replied "Ya, we're like super busy and having a hard time keeping up with emails, chats and phone calls." I said, "Respectfully, not my problem that you're understaffed or whatever the issue is." She replied simply, "Apologize, nothing we can do." What a horrible company. I'll simply deny shipment so they can eat the cost both ways and have the credit card company return my money. So stupid!

December 13, 2024
Unprompted review
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Rated 1 out of 5 stars

won't honor free shipping!

site offered 25% AND free shipping. but when I went to ship it charged me $13.48. So I tried the chat option--after and hour trying to get free shipping I was told they can't do anything about the shipping issue but offered me 10% discount. Which CAN'T be used WITH the original 25%discount so I'd pay MORE for my gift and still have to pay shipping. Not a great deal!!!!!!!!

December 4, 2024
Unprompted review
Rated 1 out of 5 stars

This was a travesty

This was a travesty. The website specifically says there are 25 beef jerky bits in different flavors for the calendars I ordered. There are 9 jerky bites and 16 pork sticks! I specifically ordered the one that had no pork sticks listed as we don't eat pork (some of the calendars list pork sticks in contents) - there were only beef jerky listings included on website and yet we got a box full of pork sticks. False advertising and bad customer service.

November 30, 2024
Unprompted review
Rated 1 out of 5 stars

Don't waste your money here.

Just did the impossible puzzle box I got for xmas. It was a good concept but epic fail from start to finish. You couldn't solve the first 2 puzzles because there were incorrect wooden sticks. The scratch offs took the underlying text off. Solving to all and using the tool to unscrew the box left you with a box that was still glued shut and couldn't be open. And the end to a crappy experience, go to the website to and enter the code to "redeem a gift card from your choice of retailers" - there is no choice, there is only one available - Mortons - which is nowhere near me. I feel bad for my daughter who bought this for me that she wasted her hard earned money on it.

November 7, 2024
Unprompted review
Rated 5 out of 5 stars

Wow. Thank You

Wow. What a great company. Their customer service is over the top. I ordered a gift for a friend that did not arrive on time due to UPS. Garrett at customer service was more than helpful and generous with taking care of my order and clarifying the situation. I highly recommend their company and their products for any special occasion or just because you love someone. Cheers shop locally

November 7, 2024
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Rated 5 out of 5 stars

Awesome product & support only are their products are great…

Not only are their products are great and fun their support is beyond any support I've ever delt with. I had an issue with a dog chewing up the box, thankfully he couldn't get into the crate (not that he didn't try) but he did get the crowbar. I emailed asking to purchase a crowbar, they responded immediately, longer story short they worked with me. Awesome support!!

October 24, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent!

I recently had the pleasure of shopping with Man's Crate for the first time and was very impressed with their service. Although the website was a bit challenging to navigate, I was able to order a beautiful whiskey decanter and glasses as a birthday gift for my son. However, I regrettably made an error in selecting the monogramming option, as I misunderstood the difference between monogramming and initials.

When I contacted customer service to explain the situation, I had the privilege of speaking with a gentleman named Garret. From the outset, Garret demonstrated exceptional kindness and understanding. I had anticipated a lengthy process or the need to return the product, but Garret exceeded my expectations. He graciously assured me that they would send a new set with the correct monogram and, to my astonishment, he even suggested that I keep the original set as a spare.

The level of customer service I received was truly remarkable. There were no complications or inconveniences—only genuine kindness and a seamless experience. I cannot express enough gratitude to Garret and the entire team at Man's Crate. I will undoubtedly return as a loyal customer and highly recommend them to anyone seeking quality products and exceptional service. A special thank you to Garret for his exceptional assistance. Your helpfulness and kindness were truly commendable.

October 7, 2024
Unprompted review
Rated 2 out of 5 stars

Instructions are off

Instructions are off. Screws missing to mount motor to base. Instructions way off. Terrible experience when building. Very frustrating.

September 29, 2024
Unprompted review
Rated 1 out of 5 stars

you don't sell replacment batteries. STUPID!

I just called your customer service to BUY a replacement batter for "Wooden RC car". .You don't sell batteries. WHY? I can't just go to the hardware for this, with all the special wires. this is really just stupid.
Now I have a car I can't use, Thank you very much.

August 15, 2024
Unprompted review
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Rated 5 out of 5 stars

NASCAR bar ware crate

I purchased the NASCAR bar ware crate for a friend’s birthday. I selected Next Day Air for shipping. I never received a confirmation email after ordering. The next day I checked the status of my purchase. It was still being prepared. At that point I knew it wasn’t going to be delivered on time. My confidence level was zero. I called customer service and spoke to Garret. He was very kind and helpful. He told me if my package didn’t arrive in time the shipping charge would be refunded. Well the shipping was refunded and today I received another package, the Jerky Heart, apologizing to my friend about not having received his present in time. Thank you Man Crates!

July 23, 2024
Unprompted review
Rated 3 out of 5 stars

They sent the wrong box

They sent the wrong box. I was very surprised when my husband opened his crate and it was not what I ordered. Very disappointed. They sent out the correct box after I contacted them, but too little too late, what good is a surprise gift a week after the event?

June 16, 2024
Unprompted review
Rated 5 out of 5 stars

I received the bacon man's crate and…

I received the bacon man's crate and let me tell you everything was great. There were 2 bags of bacon jerky a jar of Terrapin Ridge Hot Pepper Bacon Jam in it. All of it was delicious. I've been eating the jam with crackers and cream cheese, let me tell you it totally feeds your cravings! This is the first time I have even known about the men's crates and I was totally blown away. Would make for a great gift. I've seen multiple boxes and let me just say, well worth the money. The man in your life will be happy

May 9, 2024
Unprompted review
Rated 1 out of 5 stars

Absolute scam of a company

Absolute scam of a company. The crates are okay. Not nearly worth what they're selling them for. And then they charge an insane amount for shipping. I had two things in my cart. Equaling $139 when I went to check out the total was now $237. Do not buy from this company. If they're going to charge that much for crates they can charge a heck of a lot less for shipping. I will go somewhere else that isn't money hungry.

May 7, 2024
Unprompted review
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Rated 5 out of 5 stars

Best customer service EVER!!!

I have ordered from Man crates twice. The first time was a great experience. The second time, I ordered a box I was a little disappointed. The box was not sealed properly which took the fun of opening it away and then an item in the box was broken. I emailed customer service to let them know, not expecting an answer, because most companies don't respond. Within 6 minutes I had an email from Harold F., not only apologizing for my experience, but also to ask which box out of their 3 smaller ones I would like, to replace the one I ordered free of charge. That way my boyfriend could have the crate opening experience. He also offered to replace the broken piece. Within 2 days the new box had shipped and the order was placed for my replacement part too. I have never experienced customer service this way!! Harold F. was so apologetic and attentive to make it right. I will forever recommend Man Crates to anyone I can!! Such a great company, great customer service and amazing products.

February 16, 2024
Unprompted review
Rated 1 out of 5 stars

Received a rib kit as a gift

Received a rib kit as a gift. I feel real bad that a loved one spent 80 bucks on 10 dollars worth of product and no instructions. Man crates is a total gimmick and complete trash. Ladies, don’t waste your money and please find a different vendor. This was most disappointing.

February 2, 2024
Unprompted review
Rated 2 out of 5 stars

The first issue is that the 45 minute…

The first issue is that the 45 minute average time is a complete lie. The clock stops when your computer screen or phone screen locks therefore the time is not even close to accurate. It took me close to 4 weeks to figure out the puzzle. The first issue is that the clues are not clear what box they refer to. I had thrown the card board box away but lucky I realized it was needed before the recycling came. I would not recommend this to a friend but I do think it was a cute idea. I did have fun once I determined that the items to figure out the questions where in the cardboard box. However after the first 30 minutes, I was going to just find an adapter in my toolbox for the screws and take it apart to negate the clues.

December 1, 2023
Unprompted review
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Rated 1 out of 5 stars

Sad Christmas Morning

I sent for a BBQ crate for Christmas 2023 and when it arrived it was in a cardboard box with Man Crates logos on it. So cute! I was so excited to give this gift! But when it was to be opened with the pry bar, my son-in-law just lifted the crate box up and out of the cardboard box and 3 of the sides came out of the box, leaving the bottom inside. The nails were too small to keep the crate in tact. So no pry bar necessary. This fun gift was a HUGE disappointment.

December 25, 2023
Unprompted review
Rated 5 out of 5 stars

Good costumer service

I had gotten the diy sauce kit as a Christmas present for a family member and when it arrived at my house, 1 of the 4 glasses were broken. Unfortunately things happen in the shipping process that are out of their control, But they were extremely nice about it and very timely. They had a replacement package shipped to my house very quickly. I was given lots of help by their team throughout the entire process.

December 25, 2023
Unprompted review
Rated 1 out of 5 stars
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Bought the barrel smoker for my…

Bought the barrel smoker for my husband.... It was fully rusted from the rain 4 days later.. fully inside and all the latches bottle opener on outside. Worst $300 I have ever spent.... Man crates is trash and a rip off and false advertising

January 12, 2024
Unprompted review

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