DO NOT buy from this vendor
My purchase never arrived and I had to contact customer service. They informed me they were out of stock of the item at which point I requested a replacement item. No response just a refund. Had to go buy another gift elsewhere for my father for Christmas.
Reply from Man Crates
Hi there,
So sorry to hear about your order with us! We did have a minor systems issue that allowed us to sell more stock than we had on hand for a particular item, and it looks like your order was impacted by our mistake. We definitely dropped the ball on your order and we feel awful that this impacted such an important holiday, being left empty handed on the big day is not how we would have wanted your experience with us to play out. We’re taking steps internally to make sure that this never happens again, but that doesn’t excuse us for having this happen to you.
We’re glad to hear that you’ve reached out to us, and thanks for giving us the opportunity to hear your feedback and try to make things right. We sincerely hope that you will give us another shot in the future, please feel free to give us a call at 866-902-7260 if there’s ever anything else we can do for you to make things right.
-Team Man Crates