Have ordered from them less then 5 times in the past couple years & have had nothing but great customer service & products UNTIL this time around. Ordered on the 31st, tracking said estimated delivery on the 7th. I called every day until today (the day I needed it for a birthday) & they said it was lost. Offered me a full refund OR to resend gifts. I asked to speak with the man that was helping me throughout this & wouldn’t be transferred. Would never recommend this company to anyone ever again. Customer service is 0 stars.