Perfect every year.....until now! Disapointed
I have been shopping at Man Crates for at least 7 years, buying multiple gifts for every male relative or friend who has been with me through out the year and has showed me all of the wonderful things that I have to be grateful for. I've always purchased the crates because I get such a kick out of watching them open the crate with the crowbar. Well, this year I started early and I ordered two gifts. I was soooooo disappointed when I received both gifts and neither one was wrapped in a crate. (I know some gifts state that they are not in a crate, like the diabolical duct tape, or if they are ornaments or what have you. But I do not remember this on my purchases. Anyways, I really thought about sending it back because I could've just made them a gift basket instead of buying an expensive one that I thought would arrive in a crate, for 4x's the cost.
Thank you for the good times that I shared with friends and family, my loved ones, because of your gifts, but I don't feel that same connection this year. I really hope it's just a glitch in the Matrix.....we'll see.
Reply from Man Crates
We are so sorry to hear you are disappointed that your order did not come in a crate. We do have a few items that we sell which do not come in crates. The crates are our the base of our brand and excellent gifts. However, we choose not to limit such glorious gift-giving to just wooden boxes. We offer other legendary gifts such as our: fresh-from-the-front-lines Ammo Cans, or our insanely-delicious JerkyGrams, and most recently our line of (If-You Want-Something-Done-Right-You-Have-To-) DIY project kits.
We do try our best to make it clear that certain items do not come in crates. Repeatedly on the site we make mention of this, specifically under the "add to cart" button we have written "This product ships in a box (NOT A CRATE) " as well as including a picture of how the item ships. In the product description we also have listed "Delivered: In an awesome cardboard box (NOT A CRATE)" shown on the page. On the cart page before you process your order we have also included this message and another picture of how the items ships as well. Sorry if you missed any or all of these signals, we've done our best to try and give you a heads up!
We’re sorry for any confusion resulting from the purchase that was thought to be coming in a crate. As always, we have a very generous return policy and if you wish you can return the item for a complete refund for any reason.
The bottom line is, we're not happy until you're happy, please let us know if there's anything I can do to turn this around! Also, please let us know if you would like to start up a return or if there is anything else I can help with. Feel free to give us a call at 866-902-7260 or drop us a line at guys@mancrates.com. Have a good one!
-Team Man Crates