purchased mancrate for my grandson for…
purchased mancrate for my grandson for christmas. package arrived damaged as the after shave container was broken. needless to say that entire contents were covered with the liquid. i purchased through amazon and when i contacted them they told me to call "mancrate" about replacement. "mancrate" directed me to amazon. this is non ending and will never buy from "mancrate" again.
Reply from Man Crates
Hi Jack, sorry for the confusion and so sorry to hear about the broken aftershave! You need to reach out to our seller page on Amazon so we can assist you. Amazon customer service was right to direct you to us, but it sounds like you came to our website and not our Amazon seller page. Amazon doesn't allow us to offer customer support to its customers if they reach out to us directly, so we're forced to have you send us a message through Amazon's "contact seller" feature. You can reach us by clicking "your orders" clicking on the order that contains the Man Crate order and then clicking the "Contact Seller" button.
We'd be glad for the opportunity to work with you to make this right by offering a product replacement, discount, or we can arrange a cost free and hassle free return pick-up at the location of your choice if you just want a full refund. Please reach out to our awesome customer service team by clicking the “contact seller” button from the "your orders" page, we look forward to being able to make this right for you.