This experience has been anything but…
This experience has been anything but good. I ordered a DIY knife kit for my boyfriend for his birthday and it had a defective piece that made it very difficult to fix on our own so we did a return. After not hearing back from customer service via email for several days I reached out again and got my return squared away. I then went ahead against my best judgment and ordered another knife kit as my boyfriend still really wanted one..after applying a discount, my bank account was then DOUBLE CHARGED to which Mancrates couldn't fix. I had to wait several days and be in constant contact with my bank and customer service until it was resolved. Now after receiving the new kit, it has TWO defective pieces!! I'm completely irate with this company. Not only is their customer service good at best, but their products are clearly junk. What started out as an exciting birthday gift turned into a gift from hell.