First of all, I am happy to finally purchase a Porsche with a good deal. At first, I was a little anxious because of the slow and unclear communication from the CS representative. In Stockholm, Sweden... See more
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Somos especialistas en óptica online con más de 20 años de experiencia, ofreciendo soluciones visuales de calidad a clientes en más de 100 países. Esta trayectoria nos ha consolidado como la óptica online número uno, reconocida por la confianza y satisfacción de quienes eligen cuidarse la vista con nosotros. En nuestra tienda online encontrarás el catálogo más amplio de gafas de sol, gafas graduadas originales y lentes de contacto, siempre con productos 100 % auténticos y de las mejores marcas del mercado. Trabajamos con firmas líderes a nivel mundial para garantizarte calidad, estilo y confort en cada compra. Además de variedad, te ofrecemos precios competitivos, promociones exclusivas y un servicio al cliente profesional y cercano. Queremos que tu experiencia de compra sea fácil, segura y completamente satisfactoria, desde que eliges tu producto hasta que lo recibes en casa. Ya sea que busques proteger tus ojos del sol, mejorar tu visión o simplemente renovar tu estilo, somos tu óptica de confianza, estés donde estés.
Sierpes 8, 41004, Sevilla, Spain
Replied to 99% of negative reviews
Typically replies within 1 week
Fast delivery but you don’t disclose that I have to shoulder the taxes. Very frustrating experience first time for me for this kind of situation
Reply from VISUAL-CLICK
UPS left several notices that I had to pay an additional $71.30 in order to get my delivery, that would prove the item higher than anyone else. This additional charge was not disclosed to me. I do not wish pay that additional amount so would prefer a refund
Reply from VISUAL-CLICK
Reply from VISUAL-CLICK
From the ordering process to delivery and receiving the item was a 10/10 experience.
Reply from VISUAL-CLICK
Swift delivery, good contact regarding when delivery was coming and an excellent product. Thank you so much.
Reply from VISUAL-CLICK
I was really impressed with Visual-Click from start to finish. The service was very fast and efficient — from placing my order to receiving my glasses, everything moved smoothly and promptly.
When it turned out my initial choice wasn’t available, they immediately let me know and gave me clear options: pick a similar item or get a refund. The communication was quick and transparent, and the whole process was handled with professionalism.
The glasses themselves are high quality, and I’m very happy with my purchase. I’ll definitely buy from them again
Reply from VISUAL-CLICK
Reply from VISUAL-CLICK
Excellent purchase and after-sales service. I bought some glasses online, but they broke after a few months. I returned them and they sent me new ones. I'm very satisfied.
Reply from VISUAL-CLICK
They are the worst. The worst experience ever! They send me a used sunglasses. I sent it back and asked for my devolution, instead they sent me a new pair, when I mentioned I want my money back millions of times. I had to wait that the second parcel arrived at their facility to start the devolution. After all they told me it happened an error when they proceeded with devolution and I still don’t have my money back! Please be aware!
Reply from VISUAL-CLICK
The order arrived really fast and everything was great! I’m very happy with the service
Reply from VISUAL-CLICK
They are the worst. The worst experience ever! They send me a used sunglasses. I sent it back and asked for my devolution, instead they sent me a new pair, when I mentioned I want my money back millions of times. I had to wait that the second parcel arrived at their facility to start the devolution. After all they told me it happened an error when they proceeded with devolution and I still don’t have my money back! Please be aware!
Reply from VISUAL-CLICK
I like your glasses and service. Thank you and keep up the excellent work 👏🏻
Reply from VISUAL-CLICK
Shippment was not not as expected. UPS uses a 3rd part to deliver shippment. Delay in shippment
Reply from VISUAL-CLICK
I am extremely disappointed with my recent order placed through your U.S. website. At no point was it disclosed that products would be shipped from Spain. Because of this lack of transparency, I was forced to pay $133 in unexpected customs fees upon delivery.
If you are presenting a U.S. website with a U.S. phone number, customers have every reason to believe the order ships domestically. This practice is misleading and unethical.
Reply from VISUAL-CLICK
Very communicative and friendly support service with concerns, replacements and general queries! Would absolutely shop here again!
Reply from VISUAL-CLICK
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