Banner for VISUAL-CLICK

VISUAL-CLICK Reviews 3,675

TrustScore 4 out of 5

4.0

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. They appreciate the swift and efficient delivery service, with many noting that their orders arrived promptly and in excellent condition. Customers also find the prices to be competitive, often better than other retailers, making it a cost-effective option for purchasing sunglasses. People highlight the high quality and authenticity of the products, confirming that they received genuine items as described. Furthermore, consumers are pleased with the overall service, describing it as quick, easy to use, and trustworthy. However, some consumers report issues with the order process, specifically regarding communication and delivery times. Some people experienced delays and a lack of updates on their order status, while others mention unexpected import tax charges. A few reviewers also express disappointment with customer service responsiveness and the availability of certain products. Despite these concerns, many customers remain satisfied due to the company's efforts to resolve issues and provide various options to ensure customer satisfaction.

Based on these reviews

Rated 4 out of 5 stars
Verified

First of all, I am happy to finally purchase a Porsche with a good deal. At first, I was a little anxious because of the slow and unclear communication from the CS representative. In Stockholm, Sweden... See more

Company replied

Rated 4 out of 5 stars

#248722 No response from customer care after placing the order. 3 emails over a week with no response. No response over the phone Hope to hear back soon otherwise, will have to re order glas... See more

Company replied

Rated 4 out of 5 stars

I ordered my pair of Chloé Carlina sunglasses on a Sunday night, and already received them Tuesday afternoon. The DHL delivery guy contacted me several times to make sure I will really get the package... See more

Company replied

Rated 4 out of 5 stars

I've ordered a pair of Persol with graduated lenses and I'm very satisfied. The glasses are undoubtly authentic and the lenses are very good (ZEISS as one can also check from the logo on the lenses)... See more

Company replied

Rated 5 out of 5 stars
Verified

I was really impressed with Visual-Click from start to finish. The service was very fast and efficient — from placing my order to receiving my glasses, everything moved smoothly and promptly. Whe... See more

Company replied

Rated 3 out of 5 stars
Verified

Fast delivery but you don’t disclose that I have to shoulder the taxes. Very frustrating experience first time for me for this kind of situation

Company replied

Rated 5 out of 5 stars

Excellent purchase and after-sales service. I bought some glasses online, but they broke after a few months. I returned them and they sent me new ones. I'm very satisfied.

Company replied

Rated 5 out of 5 stars

Absolutely Beautiful genuine sunglasses. Was slightly apprehensive ordering from here after reading the negative reviews. I can say that the glasses were delivered before the ‘stated delivery time’.... See more

Company replied

Rated 5 out of 5 stars
Verified

I received my Oakley Metalink frames quickly and in perfect shape. They are definitely original and not knock-offs; I compared them directly with my exisitng Metalink frame and they are identical in... See more

Company replied

Rated 2 out of 5 stars
Verified

I fell in love with these sunglasses the moment I saw them — they’re exactly what I wanted. But when I politely asked customer service for a hard case to keep them protected, they told me they couldn’... See more

Company replied

Rated 5 out of 5 stars

I was nervous about ordering because of some of these reviews but I thought I’d give it a go. My experience has been excellent, my sunglasses were a great price, I ordered late Wednesday night and hav... See more

Rated 5 out of 5 stars
Verified

All thou I orginaly ordered an completely different color scheme.. definitely digging the green anyway after I put them on my face it's no doubt however they are now my new favorite pair !!!!

Company replied

Rated 5 out of 5 stars
Verified

The product was just as described, very good pricing. The communication and affirmation of sale is NOT good. I honestly thought we would never see the product arrive because the purchase was not even... See more

Company replied

Rated 5 out of 5 stars
Verified

Item was delivered in unimaginable short period of time! Have no idea how they pull it off but purchased it on Monday just before midday , got it on Wednesday by lunchtime with standard delivery (... See more

Company replied

Rated 5 out of 5 stars

The experience from start to finish is incredible! I ordered my sunglasses Monday and received them Thursday morning. I received constant updates regarding the status of my parcel. I was a little conc... See more

Company replied

Rated 5 out of 5 stars
Verified

Visual Click was awesome in completing my order! The customer service representative responded to my questions in a timely manner and promptly mailed out my order after confirming my eyeglass frame wa... See more

Company replied

Rated 5 out of 5 stars

What an amazing site..brilliant prices ( especially with discount codes..can't resist a bargain) ordered my ray bans 10am wednesday..arrived 1pm Thursday (today)..from Spain.. unbelievable..so good w... See more

Company replied

Rated 5 out of 5 stars
Verified

Bought 300 Euro Porsche design sunglass from here, so far quality is good, colour & glass are intact.. To my surprise 60 euro charged by courier for import tax charges which i didn't know earlier..

Company replied

Rated 5 out of 5 stars

At first I was skeptical to order, due to such affordable pricing of the sunglasses I wanted and a few negative reviews (which should be ignored). But I'm so pleased I purchased! My glasses arrived wi... See more

Company replied

Rated 5 out of 5 stars
Verified

Glasses were amazing, better prices then what they charging at the malls. Reliable quick delivery! If your looking for high end designer glasses, don't hesitate to make a purchase from this websit... See more

Company replied

Rated 5 out of 5 stars
Verified

Love the sunglasses 😎 A timeless frame with a twist on colour. They look amazing with typical Ray Ban quality. I have them with a tortoise shell frame which I bought around 15 years ago and the... See more

Company replied

Rated 5 out of 5 stars

My order came within 4 days and is exactly what I wanted. The prescription is perfect and the glasses are exactly as they looked on the website. Overall 10/10 experience and really reasonable prices c... See more

Company replied

Rated 5 out of 5 stars
Verified

The initial email consultation before I placed my order was swift and helpful. This allowed me to make a quick informed decision. Secondly placing order on the website was quite straightforward... See more

Company replied

Rated 5 out of 5 stars
Verified

This is my third purchase from visual click. The service and delivery is absolutely outstanding. Ordered my sun glasses on a Saturday, delivered to my house on Tuesday. DHL always keep you updated w... See more

Company replied

Rated 5 out of 5 stars

I’ve ordered from them 3 times, and every time the service and delivery have been excellent. The items are always in stock, and I’ve never received an email after placing and paying for an order sayin... See more

Company replied

Rated 5 out of 5 stars
Verified

Swift delivery, good contact regarding when delivery was coming and an excellent product. Thank you so much.

Company replied

Rated 5 out of 5 stars
Verified

Exactly what I ordered. This style unavailable in Australia- this is my 3rd pair !! Happy to purchase on line when retailers can not supply. When I replaced my 2nd pair at Fomula 1 race in Austral... See more

Company replied

Rated 5 out of 5 stars
Verified

I am very satisfied with the purchase of glasses from you - OAKLEY OO9437 PLANTARIS 943704 63. I bought the glasses unseen, I did not even see them or try them on. As soon as they arrived today, I t... See more

Company replied

Rated 5 out of 5 stars
Verified

Excellent service. I buy glasses from Visual Click since more than 5 years and all the time is a excellent service. Even not decladed I received glasses with genuine ZEISS lenses and this is not the f... See more

Company replied

Rated 5 out of 5 stars
Verified

The glasses have a price below average, the service is quick and easy to use, there are many options available, they have special discounts for special situations and they deliver when they promise th... See more

Company replied

Rated 5 out of 5 stars

Easy to order and very competitively priced. The timeline given for dispatch when I ordered was exactly right and the delivery itself was very quick and I was kept updated too. I’m thrilled with my... See more

Company replied

Rated 5 out of 5 stars
Verified

I’m not sure why there are so many poor reviews. The glasses were over £100 cheaper than high street stores, they arrived well packaged and in perfect condition condition within 2 days

Company replied

Rated 5 out of 5 stars

My purchase was quick to complete and shipping was fast and reliable. The sunglasses I ordered are beautiful and compared to other sites I searched, visual-click had the best price for the same produc... See more

Company replied

Rated 5 out of 5 stars
Verified

Was a great purchasing experience. Sunglasses arrived in a timely manner. Received shipping updates so I knew when to expect product arrival. Glasses were packaged beautifully and in perfect condit... See more

Rated 5 out of 5 stars
Verified

I have ordered a few pairs of sunglasses here, the delivery can be a little slow, but with the prices being so reasonable, it is well worth the wait. Visual Click is an excellent online shop and I hi... See more

Company replied

Rated 5 out of 5 stars
Verified

I ordered sunglasses and the delivery time was 10 days, but I have not received any email that my sunglasses were sent. When I contacted the support they explained that supplier is late with the deliv... See more

Company replied

Rated 5 out of 5 stars

I knew the exact glasses that I wanted but couldn't find them anywhere in my own country (the US), so – in desperation – I decided to explore global options (even though I was a little concerned about... See more

Company replied

Rated 2 out of 5 stars
Verified

The delivery speed is extremely slow. It took nearly a month for it to be dispatched from the warehouse. Originally, I planned to wear this pair of sunglasses on my vacation, but I failed to do so. Ho... See more

Company replied

Rated 3 out of 5 stars
Verified

Got the item and was happy with it. However the delivery took longer than what they said. There was no communication until much later about the item,I.e tracking reference etc. so the communication w... See more

Company replied

Rated 5 out of 5 stars
Verified

First class service and very quick delivery. Would definitely recommend visual click to all my family and friends. Very trustworthy company. Will use again , thanks andy.

Company replied

Rated 5 out of 5 stars

What did you do guys? The glasses I ordered on Wednesday evening were delivered to me on Friday morning. The product arrived in England from Spain... I really thank you. The glasses are original and p... See more

Company replied

Rated 5 out of 5 stars
Verified

I priced up my new Ray Ban P cromance sunglasses at Sunglasshut in Milton Keynes, £210.00. Then when home I went online. Visal-Click were £70.00 cheaaper! £70.00 is a lot of money, could it be rea... See more

Company replied

Rated 3 out of 5 stars
Verified

Shippment was not not as expected. UPS uses a 3rd part to deliver shippment. Delay in shippment

Company replied

Rated 5 out of 5 stars
Verified

The order arrived really fast and everything was great! I’m very happy with the service

Company replied

Rated 5 out of 5 stars
Verified

I like your glasses and service. Thank you and keep up the excellent work 👏🏻

Company replied

Rated 3 out of 5 stars

To be fair the glasses turned up very quickly & the frames are very good unfortunately the prescription in them is wrong? Also in the case are another set of lens? Which I do not understand? Maybe the... See more

Company replied

Rated 2 out of 5 stars

I was ordering Marc Jacobs sunglasses. Gave all my personal as well as credit card details. The next day I received an email from Visual Click saying that the sunglasses weren't on stock and asked me... See more

Company replied

Rated 3 out of 5 stars

Thanks for resolving the issue. I removed the description of my problem, because I hope that this was an isolated case. Everyone can be wrong. I just want to recommend always responding to custome... See more

Company replied

We perform checks on reviews


Company details

  1. Sunglasses Store
  2. Contact Lenses Supplier
  3. Eye Care Center
  4. Glasses Store
  5. Optical Wholesaler
  6. Optician

Written by the company

Somos especialistas en óptica online con más de 20 años de experiencia, ofreciendo soluciones visuales de calidad a clientes en más de 100 países. Esta trayectoria nos ha consolidado como la óptica online número uno, reconocida por la confianza y satisfacción de quienes eligen cuidarse la vista con nosotros. En nuestra tienda online encontrarás el catálogo más amplio de gafas de sol, gafas graduadas originales y lentes de contacto, siempre con productos 100 % auténticos y de las mejores marcas del mercado. Trabajamos con firmas líderes a nivel mundial para garantizarte calidad, estilo y confort en cada compra. Además de variedad, te ofrecemos precios competitivos, promociones exclusivas y un servicio al cliente profesional y cercano. Queremos que tu experiencia de compra sea fácil, segura y completamente satisfactoria, desde que eliges tu producto hasta que lo recibes en casa. Ya sea que busques proteger tus ojos del sol, mejorar tu visión o simplemente renovar tu estilo, somos tu óptica de confianza, estés donde estés.


Contact info

4.0

Great

TrustScore 4 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 99% of negative reviews

Typically replies within 1 week


Rated 3 out of 5 stars
Verified

Fast delivery but you don’t disclose…

Fast delivery but you don’t disclose that I have to shoulder the taxes. Very frustrating experience first time for me for this kind of situation

September 30, 2025
VISUAL-CLICK logo

Reply from VISUAL-CLICK

Dear Brenda,

Thank you for your feedback. We’re glad to hear that the delivery was fast, but we’re truly sorry for the frustration caused by the unexpected taxes.

Customs duties and import charges are determined by local authorities and are mentioned in our terms and conditions as well as during the checkout process.

Have a nice day!

Rated 1 out of 5 stars
Verified

UPS left several notices that I had to…

UPS left several notices that I had to pay an additional $71.30 in order to get my delivery, that would prove the item higher than anyone else. This additional charge was not disclosed to me. I do not wish pay that additional amount so would prefer a refund

September 29, 2025
VISUAL-CLICK logo

Reply from VISUAL-CLICK

Dear Francisco,

We’re sorry for the inconvenience caused by this situation. The possibility of customs charges is clearly indicated both in our terms and conditions and during the checkout process, before completing the order.

We understand your concern and confirm that our team has already managed your case to provide a proper solution.

Thank you for your understanding, and we hope to offer you a smoother experience in the future.

Kind regards.

Rated 5 out of 5 stars
Verified

Great website

Fast and reliable online store

September 26, 2025
VISUAL-CLICK logo

Reply from VISUAL-CLICK

Dear Abdulelah,

Thank you for your kind review! We’re delighted to know that you found our website fast and reliable.

We truly appreciate your trust and hope to see you again soon for your next purchase.

Have a great day!

Rated 5 out of 5 stars
Verified

Great customer service

Great customer service fast shipping will shop here again

September 29, 2025
VISUAL-CLICK logo

Reply from VISUAL-CLICK

Dear Paris,

Thank you for your great feedback! We’re happy to hear that you were pleased with our customer service and the quick delivery.

It’s wonderful to know you’d shop with us again — we’ll be glad to welcome you back anytime.

Rated 5 out of 5 stars
Verified

From the ordering process to delivery…

From the ordering process to delivery and receiving the item was a 10/10 experience.

September 27, 2025
VISUAL-CLICK logo

Reply from VISUAL-CLICK

Dear Michael,

Thank you so much for your kind words! We’re delighted to know that everything — from ordering to delivery — met your expectations perfectly.

We hope to see you again soon!

Rated 5 out of 5 stars
Verified

Swift delivery

Swift delivery, good contact regarding when delivery was coming and an excellent product. Thank you so much.

September 29, 2025
VISUAL-CLICK logo

Reply from VISUAL-CLICK

Dear Vanessa,

Thank you for your review.

We’re delighted to hear that your order arrived quickly and that you were happy with both the communication and the product quality.

We truly appreciate your trust and hope to see you again soon.

Rated 5 out of 5 stars
Verified

Exceptional Service & High-Quality Glasses — Highly Recommend!

I was really impressed with Visual-Click from start to finish. The service was very fast and efficient — from placing my order to receiving my glasses, everything moved smoothly and promptly.

When it turned out my initial choice wasn’t available, they immediately let me know and gave me clear options: pick a similar item or get a refund. The communication was quick and transparent, and the whole process was handled with professionalism.

The glasses themselves are high quality, and I’m very happy with my purchase. I’ll definitely buy from them again

September 23, 2025
VISUAL-CLICK logo

Reply from VISUAL-CLICK

Good morning,

Thank you so much for your thoughtful and detailed review. We’re glad to hear that your experience — from communication to delivery — was smooth and transparent.

It’s wonderful to know that you’re happy with your new glasses and appreciated the way our team managed your order.

We look forward to welcoming you again soon!

Rated 5 out of 5 stars
Verified

Excellent quick delivery

Excellent quick delivery

September 25, 2025
VISUAL-CLICK logo

Reply from VISUAL-CLICK

Dear Suha,

Thank you for your review! We’re glad to hear that your order arrived quickly and that everything went well.

We hope to see you again soon for your next purchase.

Have a nice day!

Rated 5 out of 5 stars
Verified

Excellent customer service

September 25, 2025
VISUAL-CLICK logo

Reply from VISUAL-CLICK

Dear Safi,

Thank you so much for your kind words! We’re delighted to know that you’re happy with our customer service.

Your satisfaction means a lot to us, and we look forward to assisting you again soon.

Best regards.

Rated 1 out of 5 stars
Verified

glasses arrived 3 months late

glasses arrived 3 months late, i missed 2 holidays

September 22, 2025
VISUAL-CLICK logo

Reply from VISUAL-CLICK

Dear Garry,

Thank you for your review.

We’re truly sorry for the delay you experienced with your order and understand how disappointing it must have been, especially since it affected your travel plans.

The model you purchased is one of our best sellers and, unfortunately, experienced an exceptional restocking delay from the manufacturer. Throughout the process, our team stayed in touch and offered several options on how to proceed, aiming to make things as easy as possible for you.

We hope the glasses have met your expectations now that they’ve arrived, and we’d be happy to assist you again in the future under better circumstances.

Have a nice day!

Rated 5 out of 5 stars

Excellent purchase and after-sales service

Excellent purchase and after-sales service. I bought some glasses online, but they broke after a few months. I returned them and they sent me new ones. I'm very satisfied.

October 6, 2025
Unprompted review
VISUAL-CLICK logo

Reply from VISUAL-CLICK

Dear Amélia,

Thank you for taking the time to share your experience. We’re delighted to know you’re happy with your purchase and with the way our after-sales team handled your case.

It’s great to hear that the replacement arrived smoothly and that you’re satisfied with the result. We’ll be happy to assist you again whenever you need us.

Kind regards.

Rated 1 out of 5 stars
Verified

They are the worst

They are the worst. The worst experience ever! They send me a used sunglasses. I sent it back and asked for my devolution, instead they sent me a new pair, when I mentioned I want my money back millions of times. I had to wait that the second parcel arrived at their facility to start the devolution. After all they told me it happened an error when they proceeded with devolution and I still don’t have my money back! Please be aware!

September 26, 2025
VISUAL-CLICK logo

Reply from VISUAL-CLICK

Dear Barbara,

We are truly sorry for the inconvenience and frustration this situation has caused you. We sincerely apologise for our mistake and understand your disappointment.

Our team has been in contact with you throughout the process to speed up the return and refund as much as possible. Your refund has already been processed.

Thank you for your patience and understanding — we remain fully available at info@visual-click.com

Have a lovely day!

Rated 5 out of 5 stars
Verified

The order arrived really fast and…

The order arrived really fast and everything was great! I’m very happy with the service

September 25, 2025
VISUAL-CLICK logo

Reply from VISUAL-CLICK

Dear Zainab,

Thank you for your kind message! We’re thrilled to know that your order arrived so quickly and that everything met your expectations.

It’s wonderful to hear you’re happy with our service — we look forward to seeing you again soon.

Best regards.

Rated 1 out of 5 stars

They are the worst

They are the worst. The worst experience ever! They send me a used sunglasses. I sent it back and asked for my devolution, instead they sent me a new pair, when I mentioned I want my money back millions of times. I had to wait that the second parcel arrived at their facility to start the devolution. After all they told me it happened an error when they proceeded with devolution and I still don’t have my money back! Please be aware!

October 1, 2025
Unprompted review
VISUAL-CLICK logo

Reply from VISUAL-CLICK

Dear Barbara,

We’re truly sorry for the situation you’ve experienced and understand how upsetting it must have been. We sincerely apologise for the mistake and the delay in completing your refund.

Our team has been in touch throughout the process, doing everything possible to speed up the return and ensure that your case is resolved properly.

We truly appreciate your patience and take your feedback very seriously to keep improving our service.

Kind regards.

Rated 5 out of 5 stars
Verified
VISUAL-CLICK logo

Reply from VISUAL-CLICK

Greetings,

Thank you for your review! We’re happy to hear that everything went smoothly and that your order arrived quickly.

We hope to see you again soon for your next pair of glasses.

We hope you have a nice day!

Rated 4 out of 5 stars
Verified

Great product

Great product, satisfied

September 22, 2025
VISUAL-CLICK logo

Reply from VISUAL-CLICK

Good afternoon,

Thank you for your feedback — we’re glad to know you’re satisfied with your purchase!

We’d love to hear your suggestions on how we could make your next experience worthy of 5 stars. Your opinion helps us keep improving every day.

Have a great day!

Rated 5 out of 5 stars
Verified

I like your glasses and service

I like your glasses and service. Thank you and keep up the excellent work 👏🏻

September 23, 2025
VISUAL-CLICK logo

Reply from VISUAL-CLICK

Dear Amina,

Thank you so much for your kind words! We’re delighted that you’re happy with both your glasses and our service.

Your support means a lot to us — we’ll keep doing our best to make every experience just as positive.

Have a great day!

Rated 3 out of 5 stars
Verified

Shippment was not not as expected

Shippment was not not as expected. UPS uses a 3rd part to deliver shippment. Delay in shippment

September 23, 2025
VISUAL-CLICK logo

Reply from VISUAL-CLICK

Dear Gehad,

Thank you for sharing your experience. We’re sorry to hear that your delivery did not go as smoothly as expected.

UPS occasionally collaborates with local partners to complete final deliveries in certain areas, which can sometimes cause slight delays. We truly regret the inconvenience and appreciate your patience.

We hope your order has now arrived safely, and we’ll be happy to assist you with anything you may need at info@visual-click.com

Have a good day!

Rated 1 out of 5 stars

I am extremely disappointed with my…

I am extremely disappointed with my recent order placed through your U.S. website. At no point was it disclosed that products would be shipped from Spain. Because of this lack of transparency, I was forced to pay $133 in unexpected customs fees upon delivery.
If you are presenting a U.S. website with a U.S. phone number, customers have every reason to believe the order ships domestically. This practice is misleading and unethical.

September 24, 2025
Unprompted review
VISUAL-CLICK logo

Reply from VISUAL-CLICK

Dear Julia,

Thank you for taking the time to leave your feedback. We are truly sorry for the frustration caused by the unexpected customs fees.

We would like to clarify that, although our website can be accessed from the U.S., all orders are shipped from Spain. This information, including our contact details, is indicated on our site. Any customs charges applied upon arrival in the U.S. are established by local authorities and must be covered by the recipient.

Should you need further assistance, please do not hesitate to reach us at info@visual-click.com

Have a nice day!

Rated 5 out of 5 stars
Verified

Very communicative and friendly!

Very communicative and friendly support service with concerns, replacements and general queries! Would absolutely shop here again!

May 28, 2025
VISUAL-CLICK logo

Reply from VISUAL-CLICK

Dear Nina,

Many thanks for your kind words. We’re delighted to hear that our team could assist you effectively and that you felt well taken care of throughout the process.

It’s wonderful to know you would choose us again — we’ll be ready to welcome you back anytime.

Have a lovely day!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look