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VISUAL-CLICK Reviews 3,675

TrustScore 4 out of 5

4.0

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. They appreciate the swift and efficient delivery service, with many noting that their orders arrived promptly and in excellent condition. Customers also find the prices to be competitive, often better than other retailers, making it a cost-effective option for purchasing sunglasses. People highlight the high quality and authenticity of the products, confirming that they received genuine items as described. Furthermore, consumers are pleased with the overall service, describing it as quick, easy to use, and trustworthy. However, some consumers report issues with the order process, specifically regarding communication and delivery times. Some people experienced delays and a lack of updates on their order status, while others mention unexpected import tax charges. A few reviewers also express disappointment with customer service responsiveness and the availability of certain products. Despite these concerns, many customers remain satisfied due to the company's efforts to resolve issues and provide various options to ensure customer satisfaction.

Based on these reviews

Rated 4 out of 5 stars
Verified

First of all, I am happy to finally purchase a Porsche with a good deal. At first, I was a little anxious because of the slow and unclear communication from the CS representative. In Stockholm, Sweden... See more

Company replied

Rated 4 out of 5 stars

#248722 No response from customer care after placing the order. 3 emails over a week with no response. No response over the phone Hope to hear back soon otherwise, will have to re order glas... See more

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Rated 4 out of 5 stars

I ordered my pair of Chloé Carlina sunglasses on a Sunday night, and already received them Tuesday afternoon. The DHL delivery guy contacted me several times to make sure I will really get the package... See more

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Rated 4 out of 5 stars

I've ordered a pair of Persol with graduated lenses and I'm very satisfied. The glasses are undoubtly authentic and the lenses are very good (ZEISS as one can also check from the logo on the lenses)... See more

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Rated 5 out of 5 stars
Verified

I was really impressed with Visual-Click from start to finish. The service was very fast and efficient — from placing my order to receiving my glasses, everything moved smoothly and promptly. Whe... See more

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Rated 3 out of 5 stars
Verified

Fast delivery but you don’t disclose that I have to shoulder the taxes. Very frustrating experience first time for me for this kind of situation

Company replied

Rated 5 out of 5 stars

Excellent purchase and after-sales service. I bought some glasses online, but they broke after a few months. I returned them and they sent me new ones. I'm very satisfied.

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Rated 5 out of 5 stars

Absolutely Beautiful genuine sunglasses. Was slightly apprehensive ordering from here after reading the negative reviews. I can say that the glasses were delivered before the ‘stated delivery time’.... See more

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Rated 5 out of 5 stars
Verified

I received my Oakley Metalink frames quickly and in perfect shape. They are definitely original and not knock-offs; I compared them directly with my exisitng Metalink frame and they are identical in... See more

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Rated 2 out of 5 stars
Verified

I fell in love with these sunglasses the moment I saw them — they’re exactly what I wanted. But when I politely asked customer service for a hard case to keep them protected, they told me they couldn’... See more

Company replied

Rated 5 out of 5 stars

I was nervous about ordering because of some of these reviews but I thought I’d give it a go. My experience has been excellent, my sunglasses were a great price, I ordered late Wednesday night and hav... See more

Rated 5 out of 5 stars
Verified

All thou I orginaly ordered an completely different color scheme.. definitely digging the green anyway after I put them on my face it's no doubt however they are now my new favorite pair !!!!

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Rated 5 out of 5 stars
Verified

The product was just as described, very good pricing. The communication and affirmation of sale is NOT good. I honestly thought we would never see the product arrive because the purchase was not even... See more

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Rated 5 out of 5 stars
Verified

Item was delivered in unimaginable short period of time! Have no idea how they pull it off but purchased it on Monday just before midday , got it on Wednesday by lunchtime with standard delivery (... See more

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Rated 5 out of 5 stars

The experience from start to finish is incredible! I ordered my sunglasses Monday and received them Thursday morning. I received constant updates regarding the status of my parcel. I was a little conc... See more

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Rated 5 out of 5 stars
Verified

Visual Click was awesome in completing my order! The customer service representative responded to my questions in a timely manner and promptly mailed out my order after confirming my eyeglass frame wa... See more

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Rated 5 out of 5 stars

What an amazing site..brilliant prices ( especially with discount codes..can't resist a bargain) ordered my ray bans 10am wednesday..arrived 1pm Thursday (today)..from Spain.. unbelievable..so good w... See more

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Rated 5 out of 5 stars
Verified

Bought 300 Euro Porsche design sunglass from here, so far quality is good, colour & glass are intact.. To my surprise 60 euro charged by courier for import tax charges which i didn't know earlier..

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Rated 5 out of 5 stars

At first I was skeptical to order, due to such affordable pricing of the sunglasses I wanted and a few negative reviews (which should be ignored). But I'm so pleased I purchased! My glasses arrived wi... See more

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Rated 5 out of 5 stars
Verified

Glasses were amazing, better prices then what they charging at the malls. Reliable quick delivery! If your looking for high end designer glasses, don't hesitate to make a purchase from this websit... See more

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Rated 5 out of 5 stars
Verified

Love the sunglasses 😎 A timeless frame with a twist on colour. They look amazing with typical Ray Ban quality. I have them with a tortoise shell frame which I bought around 15 years ago and the... See more

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Rated 5 out of 5 stars

My order came within 4 days and is exactly what I wanted. The prescription is perfect and the glasses are exactly as they looked on the website. Overall 10/10 experience and really reasonable prices c... See more

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Rated 5 out of 5 stars
Verified

The initial email consultation before I placed my order was swift and helpful. This allowed me to make a quick informed decision. Secondly placing order on the website was quite straightforward... See more

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Rated 5 out of 5 stars
Verified

This is my third purchase from visual click. The service and delivery is absolutely outstanding. Ordered my sun glasses on a Saturday, delivered to my house on Tuesday. DHL always keep you updated w... See more

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Rated 5 out of 5 stars

I’ve ordered from them 3 times, and every time the service and delivery have been excellent. The items are always in stock, and I’ve never received an email after placing and paying for an order sayin... See more

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Rated 5 out of 5 stars
Verified

Swift delivery, good contact regarding when delivery was coming and an excellent product. Thank you so much.

Company replied

Rated 5 out of 5 stars
Verified

Exactly what I ordered. This style unavailable in Australia- this is my 3rd pair !! Happy to purchase on line when retailers can not supply. When I replaced my 2nd pair at Fomula 1 race in Austral... See more

Company replied

Rated 5 out of 5 stars
Verified

I am very satisfied with the purchase of glasses from you - OAKLEY OO9437 PLANTARIS 943704 63. I bought the glasses unseen, I did not even see them or try them on. As soon as they arrived today, I t... See more

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Rated 5 out of 5 stars
Verified

Excellent service. I buy glasses from Visual Click since more than 5 years and all the time is a excellent service. Even not decladed I received glasses with genuine ZEISS lenses and this is not the f... See more

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Rated 5 out of 5 stars
Verified

The glasses have a price below average, the service is quick and easy to use, there are many options available, they have special discounts for special situations and they deliver when they promise th... See more

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Rated 5 out of 5 stars

Easy to order and very competitively priced. The timeline given for dispatch when I ordered was exactly right and the delivery itself was very quick and I was kept updated too. I’m thrilled with my... See more

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Rated 5 out of 5 stars
Verified

I’m not sure why there are so many poor reviews. The glasses were over £100 cheaper than high street stores, they arrived well packaged and in perfect condition condition within 2 days

Company replied

Rated 5 out of 5 stars

My purchase was quick to complete and shipping was fast and reliable. The sunglasses I ordered are beautiful and compared to other sites I searched, visual-click had the best price for the same produc... See more

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Rated 5 out of 5 stars
Verified

Was a great purchasing experience. Sunglasses arrived in a timely manner. Received shipping updates so I knew when to expect product arrival. Glasses were packaged beautifully and in perfect condit... See more

Rated 5 out of 5 stars
Verified

I have ordered a few pairs of sunglasses here, the delivery can be a little slow, but with the prices being so reasonable, it is well worth the wait. Visual Click is an excellent online shop and I hi... See more

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Rated 5 out of 5 stars
Verified

I ordered sunglasses and the delivery time was 10 days, but I have not received any email that my sunglasses were sent. When I contacted the support they explained that supplier is late with the deliv... See more

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Rated 5 out of 5 stars

I knew the exact glasses that I wanted but couldn't find them anywhere in my own country (the US), so – in desperation – I decided to explore global options (even though I was a little concerned about... See more

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Rated 2 out of 5 stars
Verified

The delivery speed is extremely slow. It took nearly a month for it to be dispatched from the warehouse. Originally, I planned to wear this pair of sunglasses on my vacation, but I failed to do so. Ho... See more

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Rated 3 out of 5 stars
Verified

Got the item and was happy with it. However the delivery took longer than what they said. There was no communication until much later about the item,I.e tracking reference etc. so the communication w... See more

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Rated 5 out of 5 stars
Verified

First class service and very quick delivery. Would definitely recommend visual click to all my family and friends. Very trustworthy company. Will use again , thanks andy.

Company replied

Rated 5 out of 5 stars

What did you do guys? The glasses I ordered on Wednesday evening were delivered to me on Friday morning. The product arrived in England from Spain... I really thank you. The glasses are original and p... See more

Company replied

Rated 5 out of 5 stars
Verified

I priced up my new Ray Ban P cromance sunglasses at Sunglasshut in Milton Keynes, £210.00. Then when home I went online. Visal-Click were £70.00 cheaaper! £70.00 is a lot of money, could it be rea... See more

Company replied

Rated 3 out of 5 stars
Verified

Shippment was not not as expected. UPS uses a 3rd part to deliver shippment. Delay in shippment

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Rated 5 out of 5 stars
Verified

The order arrived really fast and everything was great! I’m very happy with the service

Company replied

Rated 5 out of 5 stars
Verified

I like your glasses and service. Thank you and keep up the excellent work 👏🏻

Company replied

Rated 3 out of 5 stars

To be fair the glasses turned up very quickly & the frames are very good unfortunately the prescription in them is wrong? Also in the case are another set of lens? Which I do not understand? Maybe the... See more

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Rated 2 out of 5 stars

I was ordering Marc Jacobs sunglasses. Gave all my personal as well as credit card details. The next day I received an email from Visual Click saying that the sunglasses weren't on stock and asked me... See more

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Rated 3 out of 5 stars

Thanks for resolving the issue. I removed the description of my problem, because I hope that this was an isolated case. Everyone can be wrong. I just want to recommend always responding to custome... See more

Company replied

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Company details

  1. Sunglasses Store
  2. Contact Lenses Supplier
  3. Eye Care Center
  4. Glasses Store
  5. Optical Wholesaler
  6. Optician

Written by the company

Somos especialistas en óptica online con más de 20 años de experiencia, ofreciendo soluciones visuales de calidad a clientes en más de 100 países. Esta trayectoria nos ha consolidado como la óptica online número uno, reconocida por la confianza y satisfacción de quienes eligen cuidarse la vista con nosotros. En nuestra tienda online encontrarás el catálogo más amplio de gafas de sol, gafas graduadas originales y lentes de contacto, siempre con productos 100 % auténticos y de las mejores marcas del mercado. Trabajamos con firmas líderes a nivel mundial para garantizarte calidad, estilo y confort en cada compra. Además de variedad, te ofrecemos precios competitivos, promociones exclusivas y un servicio al cliente profesional y cercano. Queremos que tu experiencia de compra sea fácil, segura y completamente satisfactoria, desde que eliges tu producto hasta que lo recibes en casa. Ya sea que busques proteger tus ojos del sol, mejorar tu visión o simplemente renovar tu estilo, somos tu óptica de confianza, estés donde estés.


Contact info

4.0

Great

TrustScore 4 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 99% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars
Verified

Excellent customer service

Excellent customer service when queries raised.

July 22, 2025
VISUAL-CLICK logo

Reply from VISUAL-CLICK

Dear Elizabeth,

Thank you for your feedback.

We are glad to hear that our customer service was helpful and met your expectations.

We strive to provide the best support possible and look forward to assisting you again in the future.

Have a wonderful day!

Rated 5 out of 5 stars
Verified

Very good and quick delivery

Very good and quick delivery

July 22, 2025
VISUAL-CLICK logo

Reply from VISUAL-CLICK

Dear Jackie,

Thank you for sharing your feedback.

We are pleased to know that your order was delivered quickly and that the service met your expectations.

We hope to serve you again soon and remain at your disposal for any future needs.

Have a lovely day!

Rated 5 out of 5 stars
Redirected

Everything went OK

Everything went OK, I will buy again any time from this company.

August 1, 2025
Unprompted review
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Reply from VISUAL-CLICK

Dear Mircea,

Thank you for your review.

We are glad to know that everything went smoothly with your order.

It’s great to hear that you would choose to shop with us again — we’ll be happy to assist you on your next purchase.

Have a nice day!

Rated 5 out of 5 stars
Verified

Very satisfied

Great service - I love my new glasses

July 22, 2025
VISUAL-CLICK logo

Reply from VISUAL-CLICK

Dear Ioannis,

Thank you very much for your feedback.

We are delighted to hear that you are satisfied with your new glasses and with our service.

We work every day to ensure our customers are happy with their purchases, and we look forward to assisting you again in the future.

Have a lovely day!

Rated 5 out of 5 stars

Highly recommend this shop.

I’ve ordered from them 3 times, and every time the service and delivery have been excellent. The items are always in stock, and I’ve never received an email after placing and paying for an order saying that an item is out of stock — unlike with other shops. Delivery is also very fast. Just one hour after placing my order, I received a message that it had already shipped. Wow! I highly recommend this shop.

July 18, 2025
Unprompted review
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Reply from VISUAL-CLICK

Dear Desert,

Thank you so much for your loyalty and for taking the time to share such a detailed review! We're delighted to know that your experience with us has been consistently positive across all your orders.

It’s great to hear that our quick shipping and reliability have made a difference — that's exactly what we aim for.

We truly appreciate your recommendation and look forward to assisting you again soon!

Rated 5 out of 5 stars

What an amazing site..brilliant prices …

What an amazing site..brilliant prices ( especially with discount codes..can't resist a bargain) ordered my ray bans 10am wednesday..arrived 1pm Thursday (today)..from Spain.. unbelievable..so good wife's just ordered a pair of moschino herself now.. you are now my number 1 shop for sunglasses and I shall tell everyone I know..thank you 👍

July 17, 2025
Unprompted review
VISUAL-CLICK logo

Reply from VISUAL-CLICK

Greetings,

Thank you so much for your wonderful feedback!

We’re thrilled to hear that you had such a positive experience with our prices and fast delivery. It means a lot to us to be your number one shop for sunglasses, and we really appreciate you recommending us to your friends and family.

We hope your wife loves her new glasses as much as you enjoy yours.

We’re always here to help you find the best deals and products. Thanks again for choosing us!

Rated 1 out of 5 stars

Absolutely disgusting customer service

Absolutely disgusting customer service. I didn’t receive my refund and am now fighting it with my bank as now they are charging me as I failed it as a dispute as no one would correspond with me from the company.

June 20, 2025
Unprompted review
VISUAL-CLICK logo

Reply from VISUAL-CLICK

Dear John,

We’re truly sorry for the frustration you've experienced. Please note that once a dispute is opened with your bank, we are no longer able to intervene, as the matter is then handled by the financial institution.

We understand this situation is upsetting, and we sincerely regret the inconvenience caused. If the dispute is resolved or closed, feel free to contact us again at info@visual-click.com, and we’ll do our best to assist you.

Kind regards.

Rated 1 out of 5 stars

Ordered 2 pairs of sunglasses was…

Ordered 2 pairs of sunglasses was supposed to arrive 1st july not received and not dispatched unable to talk to someone over phone as number doesnt work and had 1 email saying there is a delay. Do not order from here !

July 1, 2025
Unprompted review
VISUAL-CLICK logo

Reply from VISUAL-CLICK

Dear Jessica,

We’re truly sorry for the delay and the frustration this has caused.

We understand how important it is to receive your order on time and to be able to communicate with us easily. Our phone support is available Monday to Friday, from 9:00 to 14:00 (Spanish time), and you can always reach us at info@visual-click.com for faster assistance.

Please don’t hesitate to write to us so we can provide you with an update and help you resolve this as quickly as possible.

Best regards.

Rated 5 out of 5 stars

UK buyer has no regrets

Good web site...
Competitive pricing..
In stock items clearly shown..
super fast delivery.

July 2, 2025
Unprompted review
VISUAL-CLICK logo

Reply from VISUAL-CLICK

Dear Michael,

Thank you for sharing your positive experience. We are glad to hear that you found our website easy to navigate and appreciated the clear stock information.

Providing competitive prices and quick delivery are priorities for us.

We hope to welcome you back soon for another seamless shopping experience.

Rated 5 out of 5 stars
Verified

I love how fast my glasses came

I love how fast my glasses came. Great quality, best price and super fast shipment.

June 4, 2025
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Reply from VISUAL-CLICK

Dear Lisa,

Thank you very much for your kind words.

We are delighted to know that you are satisfied with the quality and speed of delivery.

We strive to offer the best prices and service.

We look forward to assisting you again on your next purchase.

Rated 1 out of 5 stars
Verified

massive drop in support level

unpleasant experience with customer service for a frequent customer

June 3, 2025
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Reply from VISUAL-CLICK

Dear Mumdooh,

We are sorry to hear that your experience did not fully meet your expectations.

Please be assured that we have supported you to the best of our abilities throughout your requests and that the items sent were exactly as ordered. Our goal is always to provide clear communication and a positive experience for our valued customers.

If there is anything further we can assist you with, please do not hesitate to reach out.

We appreciate your feedback.

Kind regards.

Rated 1 out of 5 stars

This company are truly awful

This company are truly awful. The sunglasses are fake/seconds and when you try and send them back. Charging a substantial amount in an attempt to put you off returning faulty goods. Customers who have paid these unlawful charges have complained of not receiving a refund - even then.

July 7, 2025
Unprompted review
VISUAL-CLICK logo

Reply from VISUAL-CLICK

Dear Ali,

Thank you for sharing your concerns.

We want to assure you that all our sunglasses are genuine, brand new, and come with official certificates of authenticity. We take great care in quality control and always provide proof that items are sent in perfect condition.

Regarding returns, whenever we receive a product back in perfect state, we process the refund promptly, deducting only the cost of the return shipping label as stated in our policies. We are committed to clear communication and transparency and remain available to assist with any questions or concerns you may have.

Best regards.

Rated 5 out of 5 stars
Verified

My experience

Love my sunglasses. Fast delivery. Would reccomend.

June 24, 2025
VISUAL-CLICK logo

Reply from VISUAL-CLICK

Dear Hela,

Thank you for sharing your experience with us.

We are pleased to hear that you are happy with your sunglasses and that the delivery was swift.

Your recommendation means a lot to us, and we look forward to assisting you again in the future.

Please don’t hesitate to reach out if you need anything else.

Have a nice day!

Rated 4 out of 5 stars
Verified
VISUAL-CLICK logo

Reply from VISUAL-CLICK

Dear Roseanne,

Thank you very much for your kind words and recommendation!

We truly appreciate your support and are always striving to improve our service to earn that 5-star rating from valued customers like you. If you have any suggestions or feedback on how we can do even better, please don’t hesitate to share.

We look forward to assisting you again soon!

Rated 5 out of 5 stars
Verified

The product was just as described

The product was just as described, very good pricing. The communication and affirmation of sale is NOT good.
I honestly thought we would never see the product arrive because the purchase was not even confirmed by email. The Prada Sunglasses did show up eventually and we are very pleased.

June 25, 2025
VISUAL-CLICK logo

Reply from VISUAL-CLICK

Greetings,

Thank you very much for your feedback!

We're truly happy to hear that you were pleased with the sunglasses and that the product met your expectations in terms of quality and price.

We do, however, sincerely apologize for the lack of communication and confirmation at the time of purchase. That’s certainly not the experience we aim to provide, and we understand how frustrating it can be to feel uncertain about your order.

We hope to have the opportunity to assist you again — with a smoother and more reassuring process next time!

Rated 4 out of 5 stars
Verified

The delivery was quick

The delivery was quick, was a little defect with the glassses and i have to send it back, i receave the full refund in 5 days!

June 23, 2025
VISUAL-CLICK logo

Reply from VISUAL-CLICK

Dear Nicolae,

Thank you for your feedback!

We’re glad to hear the delivery was fast and that the return process went smoothly. Your satisfaction is very important to us, and we’re here to assist whenever needed.

If there’s anything else we can do to improve your experience, please don’t hesitate to let us know.

Best regards.

Rated 1 out of 5 stars
Verified

no clear notification that the glasses…

no clear notification that the glasses were not the price on the website and no clear communication that I would have to be home to pay a COD of $74

never again

June 23, 2025
VISUAL-CLICK logo

Reply from VISUAL-CLICK

Dear Vandy,

Thank you for your feedback.

We’re sorry for any inconvenience caused and understand that unexpected charges can be frustrating. However, we’d like to clarify that information regarding customs duties and payment upon delivery is clearly stated in several parts of our website: in our general terms and conditions, on the shipping information page, and during the checkout process before completing the order.

We always aim for transparency and try to ensure that our customers are well-informed at every step. Please don’t hesitate to contact us if you need further assistance.

Best regards.

Rated 5 out of 5 stars
Verified

Excellent service

Excellent service
Delivered very quickly

June 24, 2025
VISUAL-CLICK logo

Reply from VISUAL-CLICK

Dear Jacqueline,

Thank you so much for your kind words!

We're glad to hear you were happy with our service and the fast delivery.

We hope you enjoy your purchase and look forward to seeing you again soon!

Rated 1 out of 5 stars

Fake Designer Sunglasses.

Fake Designer Sunglasses.

We paid £168 for a pair of sunglasses. However, when they arrived - they are either fake our very poorly made.

It is very difficult to see how these would get through quality control. Sadly, the company response is very poor and looking at the other reviews this is a company to avoid. Looks like we will be making a chargeback claim through our credit card.

We agree with the large number of consumers who have had the same experience as us. This company have been sent photographs that show - missing decoration from sunglasses and hinges covered in glue, but they claim there is nothing wrong. Even if they do accept returns of fake/inferior quality sunglasses - they fine customers by deducting excessive return charges.

Subsequently, we ordered an identical pair of sunglasses from a UK based company. They are perfect - have a tag of authenticity and a cleaning cloth.

July 4, 2025
Unprompted review
VISUAL-CLICK logo

Reply from VISUAL-CLICK

Dear Chester,

Thank you for sharing your thoughts.

We’re sorry to hear about your dissatisfaction and would like to clarify that all our products are 100% original and sourced directly from official suppliers. Each item includes the corresponding certificate of authenticity provided by the brand.

We take claims like this very seriously and are always available to address any concerns. If there's anything further you’d like to clarify or if you need assistance, please don’t hesitate to contact us—we’ll be happy to help.

Kind regards.

Rated 5 out of 5 stars
Verified

Really fast response with order & also…

Really fast response with order & also follow up conversation

June 23, 2025
VISUAL-CLICK logo

Reply from VISUAL-CLICK

Dear Carrie,

Thank you very much for your kind words!

We're pleased to hear that both the ordering process and our follow-up communication met your expectations. We always aim to offer a smooth and efficient experience from start to finish.

Looking forward to assisting you again in the future!

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