Amelia

At first I was skeptical to order, due to such affordable pricing of the sunglasses I wanted and a few negative reviews (which should be ignored). But I'm so pleased I purchased! My glasses arrived within 24 hours in immaculate condition and cannot argue the authenticity. I can't believe how brilliant the process has been and I'll definitely be ordering from Visual Click again!! Thank you!!

I have been trying to contact BOA customer service since 26th of December about a refund and I have had no luck. Please can someone respond to my issue? Thank you

I received a new bottle last week due to the previous one being faulty. Upon inspection, the engraving on the new bottle was significantly more off centre. When purchasing the personalised engraving, it should be of a satisfactory quality, which both bottles are not.

I do not understand how Chilly's can send a bottle to a customer, where the quality of the product is so poor. Chilly's cannot have any quality checks prior to dispatching their products and they do not strive to meet the basic quality requirements.

I am now rejecting both bottles as not being to the minimum quality standard and demand a full refund. I emailed on Monday and am still waiting for a response.

**Wouldn't even rate one star** I will never be ordering from Chilly's again. Firstly, I paid for express delivery to receive it by a certain date and upon my confirmation email Chilly's stated 'Orders to the UK and the rest of the world will continue to be dispatched as per normal.' This was not the case and my product was not dispatched until over a week later. When I received the product (2nd gen bottle), the engraving was extremely flawed and the loop handle is not positioned how it is advertised in 12 bottles when purchasing the product. I want a bottle which I purchased from the advertisement images, not different. Extremely poor customer service, contacted 10 days ago with my complaint and nothing has been resolved. DISGUSTING FOR AN EXPENSIVE PRODUCT AND PAID ENGRAVING!!!