AM

Amelia

United Kingdom

Reviews

Review of VISUAL-CLICK


Rated 5 out of 5 stars

I will definitely be ordering again!

At first I was skeptical to order, due to such affordable pricing of the sunglasses I wanted and a few negative reviews (which should be ignored). But I'm so pleased I purchased! My glasses arrived within 24 hours in immaculate condition and cannot argue the authenticity. I can't believe how brilliant the process has been and I'll definitely be ordering from Visual Click again!! Thank you!!

February 26, 2025
Unprompted review

Reply from VISUAL-CLICK

Dear Amelia,

We appreciate your review!

It means a lot to know that we were able to meet your expectations. Having positive reviews helps us grow more and increase our clients confidence.

We always try to ship parcels as soon as possible and, if they are in stock, we do it on the same day!

Additionally, we offer an authenticity certificate and all the original accesories.

We hope hearing from you again.

Have a lovely day!

Review of Becauseofalice

Review of Chilly's


Rated 1 out of 5 stars

Replacement bottle is even worse

I received a new bottle last week due to the previous one being faulty. Upon inspection, the engraving on the new bottle was significantly more off centre. When purchasing the personalised engraving, it should be of a satisfactory quality, which both bottles are not.

I do not understand how Chilly's can send a bottle to a customer, where the quality of the product is so poor. Chilly's cannot have any quality checks prior to dispatching their products and they do not strive to meet the basic quality requirements.

I am now rejecting both bottles as not being to the minimum quality standard and demand a full refund. I emailed on Monday and am still waiting for a response.

January 30, 2021
Unprompted review

Reply from Chilly's

Hello Amelia,

It is extremely disappointing for us to hear your replacement bottle received is also not at a satisfactory standard.

I would like to discuss this further with you. Please look out for an email from us.

All the best
Poppy

Review of Chilly's


Rated 1 out of 5 stars

**Wouldn't even rate one star**

**Wouldn't even rate one star** I will never be ordering from Chilly's again. Firstly, I paid for express delivery to receive it by a certain date and upon my confirmation email Chilly's stated 'Orders to the UK and the rest of the world will continue to be dispatched as per normal.' This was not the case and my product was not dispatched until over a week later. When I received the product (2nd gen bottle), the engraving was extremely flawed and the loop handle is not positioned how it is advertised in 12 bottles when purchasing the product. I want a bottle which I purchased from the advertisement images, not different. Extremely poor customer service, contacted 10 days ago with my complaint and nothing has been resolved. DISGUSTING FOR AN EXPENSIVE PRODUCT AND PAID ENGRAVING!!!

January 14, 2021
Unprompted review

Reply from Chilly's

Hi Amelia,

I cannot apologise enough for any issues you experienced with your recent order and I assure you this is not the level of quality and service we want to provide to our customers. Thankfully I can see a solution has been found for you and we hope to hear from you very soon.

Best wishes,
Holly