First of all, I am happy to finally purchase a Porsche with a good deal. At first, I was a little anxious because of the slow and unclear communication from the CS representative. In Stockholm, Sweden... See more
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Somos especialistas en óptica online con más de 20 años de experiencia, ofreciendo soluciones visuales de calidad a clientes en más de 100 países. Esta trayectoria nos ha consolidado como la óptica online número uno, reconocida por la confianza y satisfacción de quienes eligen cuidarse la vista con nosotros. En nuestra tienda online encontrarás el catálogo más amplio de gafas de sol, gafas graduadas originales y lentes de contacto, siempre con productos 100 % auténticos y de las mejores marcas del mercado. Trabajamos con firmas líderes a nivel mundial para garantizarte calidad, estilo y confort en cada compra. Además de variedad, te ofrecemos precios competitivos, promociones exclusivas y un servicio al cliente profesional y cercano. Queremos que tu experiencia de compra sea fácil, segura y completamente satisfactoria, desde que eliges tu producto hasta que lo recibes en casa. Ya sea que busques proteger tus ojos del sol, mejorar tu visión o simplemente renovar tu estilo, somos tu óptica de confianza, estés donde estés.
Sierpes 8, 41004, Sevilla, Spain
Replied to 99% of negative reviews
Typically replies within 1 week
I ordered Prada prescription sunglasses (+£200) and specifically requested the darkest shade of grey due to an eye condition that makes me highly sensitive to light. I even emailed the company on the same day to confirm that the lenses would be the darkest tint, as shown in the product images.
A week later, the sunglasses arrived – but shockingly, they had clear lenses, not sunglasses at all. This is completely unacceptable given both the price and the medical necessity I outlined.
I’ve emailed multiple times requesting a full refund and a return label, but only received one vague response acknowledging delivery and telling me to "enjoy my order" – which I clearly cannot. Since then, no replies, and it's extremely difficult to get in touch with them, especially as they are based in Spain.
This has been an incredibly frustrating experience. I trusted this company with an expensive order and have been left with unusable glasses and no support. I expect a full refund and proper communication immediately.
Reply from VISUAL-CLICK
What did you do guys? The glasses I ordered on Wednesday evening were delivered to me on Friday morning. The product arrived in England from Spain... I really thank you. The glasses are original and perfect...
Reply from VISUAL-CLICK
I bought a Tom Ford pair of sunglasses. On arrival it is obvious they are fake, on trying to return, told these are not returnable.
Do not buy here. I know since that the authorities in Spain are shutting Visual- Click down. They also use Spanish to obfuscate people on their rights.
Reply from VISUAL-CLICK
I knew the exact glasses that I wanted but couldn't find them anywhere in my own country (the US), so – in desperation – I decided to explore global options (even though I was a little concerned about buying the glasses online and from another continent) – but happened, fortunately, upon Visual-Click in Spain! Their price was extraordinarily reasonable; the transaction was seamless; they kept me updated on a regular basis (translating their Spanish into English for me); they were always gracious and thoughtful; and they made magic happen for me. I love my new glasses! I had been told (by people in the US) that the manufacturer had "discontinued" the glasses – but I guess not! Visual-Click somehow made it happen and will be my "go-to" eyeglass store from here on out! Thank you, Visual-Click!
Reply from VISUAL-CLICK
DO NOT DEAL WITH RHESE SCAMMERS. Do not deal with them. Massive 1 star poor reviews lots of fake goods comments. Charging for return. Lousy customer service. AVOID
Reply from VISUAL-CLICK
My experience was great. I was amazed by the speed of delivery. It will not be the last experience.
Reply from VISUAL-CLICK
My order came within 4 days and is exactly what I wanted. The prescription is perfect and the glasses are exactly as they looked on the website. Overall 10/10 experience and really reasonable prices compared to many other glasses providers. Would really recommend.
Reply from VISUAL-CLICK
Was delivered 1 day after EDD but they are perfect! No complaints at all
Reply from VISUAL-CLICK
All thou I orginaly ordered an completely different color scheme.. definitely digging the green anyway after I put them on my face it's no doubt however they are now my new favorite pair !!!!
Reply from VISUAL-CLICK
My prescription on the lens was incorrect very disappointing
Reply from VISUAL-CLICK
I am very satisfied with the purchase of glasses from you - OAKLEY OO9437 PLANTARIS 943704 63. I bought the glasses unseen, I did not even see them or try them on. As soon as they arrived today, I tried them on and they fit me perfectly, they are even more beautiful in reality than in the pictures.. Thank you very much again.
As far as your service is concerned, I only expected it to arrive faster, since the website had a shorter delivery time, everything else was great.
Greetings Ljubomir
Reply from VISUAL-CLICK
Fast delivery and great price for items, 30% cheaper than retail.
Reply from VISUAL-CLICK
Good service
Kept me updated as to when the package was shipped and when it was due to be delivered
Glasses where as ordered and half price of the uk
Reply from VISUAL-CLICK
Orderd just a frame. But it took 3 weeks (not 3 days, 3 weeks!!) to ship an order! Way too long.
Reply from VISUAL-CLICK
Reply from VISUAL-CLICK
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