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VISUAL-CLICK Reviews 3,675

TrustScore 4 out of 5

4.0

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. They appreciate the swift and efficient delivery service, with many noting that their orders arrived promptly and in excellent condition. Customers also find the prices to be competitive, often better than other retailers, making it a cost-effective option for purchasing sunglasses. People highlight the high quality and authenticity of the products, confirming that they received genuine items as described. Furthermore, consumers are pleased with the overall service, describing it as quick, easy to use, and trustworthy. However, some consumers report issues with the order process, specifically regarding communication and delivery times. Some people experienced delays and a lack of updates on their order status, while others mention unexpected import tax charges. A few reviewers also express disappointment with customer service responsiveness and the availability of certain products. Despite these concerns, many customers remain satisfied due to the company's efforts to resolve issues and provide various options to ensure customer satisfaction.

Based on these reviews

Rated 4 out of 5 stars
Verified

First of all, I am happy to finally purchase a Porsche with a good deal. At first, I was a little anxious because of the slow and unclear communication from the CS representative. In Stockholm, Sweden... See more

Company replied

Rated 4 out of 5 stars

#248722 No response from customer care after placing the order. 3 emails over a week with no response. No response over the phone Hope to hear back soon otherwise, will have to re order glas... See more

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Rated 4 out of 5 stars

I ordered my pair of Chloé Carlina sunglasses on a Sunday night, and already received them Tuesday afternoon. The DHL delivery guy contacted me several times to make sure I will really get the package... See more

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Rated 4 out of 5 stars

I've ordered a pair of Persol with graduated lenses and I'm very satisfied. The glasses are undoubtly authentic and the lenses are very good (ZEISS as one can also check from the logo on the lenses)... See more

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Rated 5 out of 5 stars
Verified

I was really impressed with Visual-Click from start to finish. The service was very fast and efficient — from placing my order to receiving my glasses, everything moved smoothly and promptly. Whe... See more

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Rated 3 out of 5 stars
Verified

Fast delivery but you don’t disclose that I have to shoulder the taxes. Very frustrating experience first time for me for this kind of situation

Company replied

Rated 5 out of 5 stars

Excellent purchase and after-sales service. I bought some glasses online, but they broke after a few months. I returned them and they sent me new ones. I'm very satisfied.

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Rated 5 out of 5 stars

Absolutely Beautiful genuine sunglasses. Was slightly apprehensive ordering from here after reading the negative reviews. I can say that the glasses were delivered before the ‘stated delivery time’.... See more

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Rated 5 out of 5 stars
Verified

I received my Oakley Metalink frames quickly and in perfect shape. They are definitely original and not knock-offs; I compared them directly with my exisitng Metalink frame and they are identical in... See more

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Rated 2 out of 5 stars
Verified

I fell in love with these sunglasses the moment I saw them — they’re exactly what I wanted. But when I politely asked customer service for a hard case to keep them protected, they told me they couldn’... See more

Company replied

Rated 5 out of 5 stars

I was nervous about ordering because of some of these reviews but I thought I’d give it a go. My experience has been excellent, my sunglasses were a great price, I ordered late Wednesday night and hav... See more

Rated 5 out of 5 stars
Verified

All thou I orginaly ordered an completely different color scheme.. definitely digging the green anyway after I put them on my face it's no doubt however they are now my new favorite pair !!!!

Company replied

Rated 5 out of 5 stars
Verified

The product was just as described, very good pricing. The communication and affirmation of sale is NOT good. I honestly thought we would never see the product arrive because the purchase was not even... See more

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Rated 5 out of 5 stars
Verified

Item was delivered in unimaginable short period of time! Have no idea how they pull it off but purchased it on Monday just before midday , got it on Wednesday by lunchtime with standard delivery (... See more

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Rated 5 out of 5 stars

The experience from start to finish is incredible! I ordered my sunglasses Monday and received them Thursday morning. I received constant updates regarding the status of my parcel. I was a little conc... See more

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Rated 5 out of 5 stars
Verified

Visual Click was awesome in completing my order! The customer service representative responded to my questions in a timely manner and promptly mailed out my order after confirming my eyeglass frame wa... See more

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Rated 5 out of 5 stars

What an amazing site..brilliant prices ( especially with discount codes..can't resist a bargain) ordered my ray bans 10am wednesday..arrived 1pm Thursday (today)..from Spain.. unbelievable..so good w... See more

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Rated 5 out of 5 stars
Verified

Bought 300 Euro Porsche design sunglass from here, so far quality is good, colour & glass are intact.. To my surprise 60 euro charged by courier for import tax charges which i didn't know earlier..

Company replied

Rated 5 out of 5 stars

At first I was skeptical to order, due to such affordable pricing of the sunglasses I wanted and a few negative reviews (which should be ignored). But I'm so pleased I purchased! My glasses arrived wi... See more

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Rated 5 out of 5 stars
Verified

Glasses were amazing, better prices then what they charging at the malls. Reliable quick delivery! If your looking for high end designer glasses, don't hesitate to make a purchase from this websit... See more

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Rated 5 out of 5 stars
Verified

Love the sunglasses 😎 A timeless frame with a twist on colour. They look amazing with typical Ray Ban quality. I have them with a tortoise shell frame which I bought around 15 years ago and the... See more

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Rated 5 out of 5 stars

My order came within 4 days and is exactly what I wanted. The prescription is perfect and the glasses are exactly as they looked on the website. Overall 10/10 experience and really reasonable prices c... See more

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Rated 5 out of 5 stars
Verified

The initial email consultation before I placed my order was swift and helpful. This allowed me to make a quick informed decision. Secondly placing order on the website was quite straightforward... See more

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Rated 5 out of 5 stars
Verified

This is my third purchase from visual click. The service and delivery is absolutely outstanding. Ordered my sun glasses on a Saturday, delivered to my house on Tuesday. DHL always keep you updated w... See more

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Rated 5 out of 5 stars

I’ve ordered from them 3 times, and every time the service and delivery have been excellent. The items are always in stock, and I’ve never received an email after placing and paying for an order sayin... See more

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Rated 5 out of 5 stars
Verified

Swift delivery, good contact regarding when delivery was coming and an excellent product. Thank you so much.

Company replied

Rated 5 out of 5 stars
Verified

Exactly what I ordered. This style unavailable in Australia- this is my 3rd pair !! Happy to purchase on line when retailers can not supply. When I replaced my 2nd pair at Fomula 1 race in Austral... See more

Company replied

Rated 5 out of 5 stars
Verified

I am very satisfied with the purchase of glasses from you - OAKLEY OO9437 PLANTARIS 943704 63. I bought the glasses unseen, I did not even see them or try them on. As soon as they arrived today, I t... See more

Company replied

Rated 5 out of 5 stars
Verified

Excellent service. I buy glasses from Visual Click since more than 5 years and all the time is a excellent service. Even not decladed I received glasses with genuine ZEISS lenses and this is not the f... See more

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Rated 5 out of 5 stars
Verified

The glasses have a price below average, the service is quick and easy to use, there are many options available, they have special discounts for special situations and they deliver when they promise th... See more

Company replied

Rated 5 out of 5 stars

Easy to order and very competitively priced. The timeline given for dispatch when I ordered was exactly right and the delivery itself was very quick and I was kept updated too. I’m thrilled with my... See more

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Rated 5 out of 5 stars
Verified

I’m not sure why there are so many poor reviews. The glasses were over £100 cheaper than high street stores, they arrived well packaged and in perfect condition condition within 2 days

Company replied

Rated 5 out of 5 stars

My purchase was quick to complete and shipping was fast and reliable. The sunglasses I ordered are beautiful and compared to other sites I searched, visual-click had the best price for the same produc... See more

Company replied

Rated 5 out of 5 stars
Verified

Was a great purchasing experience. Sunglasses arrived in a timely manner. Received shipping updates so I knew when to expect product arrival. Glasses were packaged beautifully and in perfect condit... See more

Rated 5 out of 5 stars
Verified

I have ordered a few pairs of sunglasses here, the delivery can be a little slow, but with the prices being so reasonable, it is well worth the wait. Visual Click is an excellent online shop and I hi... See more

Company replied

Rated 5 out of 5 stars
Verified

I ordered sunglasses and the delivery time was 10 days, but I have not received any email that my sunglasses were sent. When I contacted the support they explained that supplier is late with the deliv... See more

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Rated 5 out of 5 stars

I knew the exact glasses that I wanted but couldn't find them anywhere in my own country (the US), so – in desperation – I decided to explore global options (even though I was a little concerned about... See more

Company replied

Rated 2 out of 5 stars
Verified

The delivery speed is extremely slow. It took nearly a month for it to be dispatched from the warehouse. Originally, I planned to wear this pair of sunglasses on my vacation, but I failed to do so. Ho... See more

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Rated 3 out of 5 stars
Verified

Got the item and was happy with it. However the delivery took longer than what they said. There was no communication until much later about the item,I.e tracking reference etc. so the communication w... See more

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Rated 5 out of 5 stars
Verified

First class service and very quick delivery. Would definitely recommend visual click to all my family and friends. Very trustworthy company. Will use again , thanks andy.

Company replied

Rated 5 out of 5 stars

What did you do guys? The glasses I ordered on Wednesday evening were delivered to me on Friday morning. The product arrived in England from Spain... I really thank you. The glasses are original and p... See more

Company replied

Rated 5 out of 5 stars
Verified

I priced up my new Ray Ban P cromance sunglasses at Sunglasshut in Milton Keynes, £210.00. Then when home I went online. Visal-Click were £70.00 cheaaper! £70.00 is a lot of money, could it be rea... See more

Company replied

Rated 3 out of 5 stars
Verified

Shippment was not not as expected. UPS uses a 3rd part to deliver shippment. Delay in shippment

Company replied

Rated 5 out of 5 stars
Verified

The order arrived really fast and everything was great! I’m very happy with the service

Company replied

Rated 5 out of 5 stars
Verified

I like your glasses and service. Thank you and keep up the excellent work 👏🏻

Company replied

Rated 3 out of 5 stars

To be fair the glasses turned up very quickly & the frames are very good unfortunately the prescription in them is wrong? Also in the case are another set of lens? Which I do not understand? Maybe the... See more

Company replied

Rated 2 out of 5 stars

I was ordering Marc Jacobs sunglasses. Gave all my personal as well as credit card details. The next day I received an email from Visual Click saying that the sunglasses weren't on stock and asked me... See more

Company replied

Rated 3 out of 5 stars

Thanks for resolving the issue. I removed the description of my problem, because I hope that this was an isolated case. Everyone can be wrong. I just want to recommend always responding to custome... See more

Company replied

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Company details

  1. Sunglasses Store
  2. Contact Lenses Supplier
  3. Eye Care Center
  4. Glasses Store
  5. Optical Wholesaler
  6. Optician

Written by the company

Somos especialistas en óptica online con más de 20 años de experiencia, ofreciendo soluciones visuales de calidad a clientes en más de 100 países. Esta trayectoria nos ha consolidado como la óptica online número uno, reconocida por la confianza y satisfacción de quienes eligen cuidarse la vista con nosotros. En nuestra tienda online encontrarás el catálogo más amplio de gafas de sol, gafas graduadas originales y lentes de contacto, siempre con productos 100 % auténticos y de las mejores marcas del mercado. Trabajamos con firmas líderes a nivel mundial para garantizarte calidad, estilo y confort en cada compra. Además de variedad, te ofrecemos precios competitivos, promociones exclusivas y un servicio al cliente profesional y cercano. Queremos que tu experiencia de compra sea fácil, segura y completamente satisfactoria, desde que eliges tu producto hasta que lo recibes en casa. Ya sea que busques proteger tus ojos del sol, mejorar tu visión o simplemente renovar tu estilo, somos tu óptica de confianza, estés donde estés.


Contact info

4.0

Great

TrustScore 4 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 99% of negative reviews

Typically replies within 1 week


Rated 1 out of 5 stars

I ordered sunglasses and got clear lenses…

I ordered Prada prescription sunglasses (+£200) and specifically requested the darkest shade of grey due to an eye condition that makes me highly sensitive to light. I even emailed the company on the same day to confirm that the lenses would be the darkest tint, as shown in the product images.

A week later, the sunglasses arrived – but shockingly, they had clear lenses, not sunglasses at all. This is completely unacceptable given both the price and the medical necessity I outlined.

I’ve emailed multiple times requesting a full refund and a return label, but only received one vague response acknowledging delivery and telling me to "enjoy my order" – which I clearly cannot. Since then, no replies, and it's extremely difficult to get in touch with them, especially as they are based in Spain.

This has been an incredibly frustrating experience. I trusted this company with an expensive order and have been left with unusable glasses and no support. I expect a full refund and proper communication immediately.

August 13, 2025
Unprompted review
VISUAL-CLICK logo

Reply from VISUAL-CLICK

Dear Hollie,

We are very sorry to read about your disappointment.

As we already explained via email, the lenses you selected when placing your order were photochromic lenses. This type of lens remains transparent indoors and only darkens when exposed to direct sunlight. That is why the lenses you received appear clear unless under UV light.

We strictly followed the product specifications you chose, and the order was processed accordingly. Even so, we have offered you the option to return the frame if you wish. Please note, however, that prescription lenses are custom-made and therefore non-refundable, as indicated in our return policy.

We truly regret the inconvenience this situation has caused and remain at your disposal should you wish to proceed with the return of the frame or need further clarification.

Have a nice day!

Rated 5 out of 5 stars

What did you do guys...

What did you do guys? The glasses I ordered on Wednesday evening were delivered to me on Friday morning. The product arrived in England from Spain... I really thank you. The glasses are original and perfect...

August 15, 2025
Unprompted review
VISUAL-CLICK logo

Reply from VISUAL-CLICK

Good afternoon,

Thank you for your enthusiastic message! We’re glad to hear that the delivery to England was so quick and that the glasses arrived in perfect condition. Knowing that you’re happy with both the speed and the authenticity of the product is very rewarding for us.

Best wishes and enjoy your new pair!

Rated 1 out of 5 stars

Nasty Company.

I bought a Tom Ford pair of sunglasses. On arrival it is obvious they are fake, on trying to return, told these are not returnable.
Do not buy here. I know since that the authorities in Spain are shutting Visual- Click down. They also use Spanish to obfuscate people on their rights.

August 15, 2025
Unprompted review
VISUAL-CLICK logo

Reply from VISUAL-CLICK

Dear Andrew,

Thank you for your comment.

We would like to clarify that you only informed us that you had returned the sunglasses on your own, whereas on our website it is clearly specified that returns from the United Kingdom must be requested in advance by email. This does not mean that returns are not possible, but rather that it is necessary to follow the indicated procedure so we can handle them properly.

All of our products are 100% original and come with their certificate of authenticity. In addition, we are always available to resolve any doubts about product authenticity through our customer service.

We invite you to contact us again so we can review your case and assist you properly.

Kind regards.

Rated 5 out of 5 stars

Visual-Click found me what I could not find in my own country!

I knew the exact glasses that I wanted but couldn't find them anywhere in my own country (the US), so – in desperation – I decided to explore global options (even though I was a little concerned about buying the glasses online and from another continent) – but happened, fortunately, upon Visual-Click in Spain! Their price was extraordinarily reasonable; the transaction was seamless; they kept me updated on a regular basis (translating their Spanish into English for me); they were always gracious and thoughtful; and they made magic happen for me. I love my new glasses! I had been told (by people in the US) that the manufacturer had "discontinued" the glasses – but I guess not! Visual-Click somehow made it happen and will be my "go-to" eyeglass store from here on out! Thank you, Visual-Click!

July 31, 2025
Unprompted review
VISUAL-CLICK logo

Reply from VISUAL-CLICK

Dear Martha,

Thank you so much for such a thoughtful and detailed review. We’re thrilled to know that we could help you find the exact glasses you were looking for, even when they seemed impossible to get. It’s wonderful to hear that the whole process felt smooth, transparent, and reasonably priced, and above all that you’re enjoying your new pair.

We truly appreciate your trust and kind words — it means a lot to us.

All the best, and we’ll be here whenever you need your next pair!

Rated 1 out of 5 stars

DO NOT DEAL WITH RHESE SCAMMERS

DO NOT DEAL WITH RHESE SCAMMERS. Do not deal with them. Massive 1 star poor reviews lots of fake goods comments. Charging for return. Lousy customer service. AVOID

August 9, 2025
Unprompted review
VISUAL-CLICK logo

Reply from VISUAL-CLICK

Dear Paul,

We are sorry to read your comment.

We would like to clarify that we assisted you as much as possible throughout your case. As indicated in our terms and conditions, return costs must be covered by the customer unless the return is due to a manufacturing defect.

We always do our best to offer transparent information and to resolve any issues efficiently, and we remain at your disposal for further assistance.

Have a nice day.

Rated 5 out of 5 stars
Verified

My experience was great

My experience was great. I was amazed by the speed of delivery. It will not be the last experience.

July 28, 2025
VISUAL-CLICK logo

Reply from VISUAL-CLICK

Dear Sadeem,

Thank you very much for sharing your experience. We’re delighted to know that the fast delivery impressed you and that you’re already thinking of coming back. That means a lot to us.

Best regards and see you soon!

Rated 5 out of 5 stars

Quick delivery, perfect product!

My order came within 4 days and is exactly what I wanted. The prescription is perfect and the glasses are exactly as they looked on the website. Overall 10/10 experience and really reasonable prices compared to many other glasses providers. Would really recommend.

August 8, 2025
Unprompted review
VISUAL-CLICK logo

Reply from VISUAL-CLICK

Dear Chloe,

Thank you so much for your detailed review. We’re very happy to hear that the delivery was quick, the prescription accurate, and that the glasses matched exactly what you expected from the website. Knowing that you rate your experience a 10/10 and would recommend us truly makes our day.

All the best and enjoy your new glasses!

Rated 5 out of 5 stars
Verified

good

it was pretty fast

July 25, 2025
VISUAL-CLICK logo

Reply from VISUAL-CLICK

Good afternoon,

Thank you for your review. We’re pleased to know that the delivery was quick and that your experience went smoothly.

All the best and see you again soon!

Rated 5 out of 5 stars
Verified

Was delivered 1 day after EDD but they…

Was delivered 1 day after EDD but they are perfect! No complaints at all

July 25, 2025
VISUAL-CLICK logo

Reply from VISUAL-CLICK

Dear Kira,

Thank you for your feedback. We’re glad to hear that, even though the delivery took one extra day, the glasses arrived in perfect condition and you’re fully satisfied with them. That makes us very happy.

All the best and enjoy your new pair!

Rated 5 out of 5 stars
Verified

Perfect

Everything is perfect

July 24, 2025
VISUAL-CLICK logo

Reply from VISUAL-CLICK

Dear Mia,

Thank you so much for your kind words. We’re delighted to know that everything was just as you expected and that your experience was perfect.

Best regards and see you next time!

Rated 5 out of 5 stars
Verified

All thou I orginaly ordered an…

All thou I orginaly ordered an completely different color scheme.. definitely digging the green anyway after I put them on my face it's no doubt however they are now my new favorite pair !!!!

July 25, 2025
VISUAL-CLICK logo

Reply from VISUAL-CLICK

Dear April,

Thank you for sharing your thoughts. Even if the color was not what you first expected, it’s great to know the green turned out to be a pleasant surprise and that these glasses have become your new favorite pair. That kind of feedback makes us really happy.

Best wishes and enjoy your new look!

Rated 5 out of 5 stars
Verified

Great and quick service!

Great and quick service!

July 23, 2025
VISUAL-CLICK logo

Reply from VISUAL-CLICK

Dear Kam,

Thank you very much for your review.

We’re pleased to know that everything went smoothly and that you were satisfied with both the service and the delivery time.

We’ll be happy to assist you again whenever you need us.

We hope you have a great day!

Rated 3 out of 5 stars
Verified

My prescription on the lens was…

My prescription on the lens was incorrect very disappointing

July 25, 2025
VISUAL-CLICK logo

Reply from VISUAL-CLICK

Dear Audrey,

Thank you for your review.

We’re sorry to hear there was an issue with your prescription lenses. Please contact us at info@visual-click.com so we can review your case and offer a proper solution.

Hope to hear from you soon!

Rated 5 out of 5 stars
Verified

I am very satisfied with the purchase…

I am very satisfied with the purchase of glasses from you - OAKLEY OO9437 PLANTARIS 943704 63. I bought the glasses unseen, I did not even see them or try them on. As soon as they arrived today, I tried them on and they fit me perfectly, they are even more beautiful in reality than in the pictures.. Thank you very much again.
As far as your service is concerned, I only expected it to arrive faster, since the website had a shorter delivery time, everything else was great.
Greetings Ljubomir

July 25, 2025
VISUAL-CLICK logo

Reply from VISUAL-CLICK

Good afternoon,

Thank you for sharing your experience, Ljubomir. We’re delighted to hear that your glasses met your expectations and that you are happy with your purchase.

We apologize for the delivery taking a little longer than expected — the estimated times shown on the website may vary slightly depending on the carrier. We’re glad everything else went smoothly and we truly appreciate your trust.

We look forward to assisting you again in the future.

Have a great day!

Rated 5 out of 5 stars
Verified

Fast delivery and great price for…

Fast delivery and great price for items, 30% cheaper than retail.

July 22, 2025
VISUAL-CLICK logo

Reply from VISUAL-CLICK

Greetings,

Thank you for your review.

We’re pleased to know that the delivery was fast and that you found our prices convenient compared to retail.

We hope to serve you again soon and continue offering you the best experience possible.

Have a lovely day!

Rated 5 out of 5 stars
Verified

Good service

Good service
Kept me updated as to when the package was shipped and when it was due to be delivered
Glasses where as ordered and half price of the uk

July 24, 2025
VISUAL-CLICK logo

Reply from VISUAL-CLICK

Good afternoon,

Thank you very much for your feedback.

We’re glad to hear that you were satisfied with our service, the updates on your order, and that your glasses arrived just as expected.

It’s great to know you also found the pricing convenient. We look forward to assisting you again in the future.

Have a nice day!

Rated 2 out of 5 stars
Verified

Too long shipping time

Orderd just a frame. But it took 3 weeks (not 3 days, 3 weeks!!) to ship an order! Way too long.

July 22, 2025
VISUAL-CLICK logo

Reply from VISUAL-CLICK

Dear Jasna,

Thank you for your feedback.

We’re sorry to hear that the delivery time did not meet your expectations. Please note that the estimated shipping time is always indicated both on our website and in the order confirmation email, so that customers are informed before and after completing the purchase.

If you have any further questions or need assistance, feel free to contact us.

Have a nice day!

Rated 5 out of 5 stars
Verified

very suportive

very suportive, polite and understanding

July 24, 2025
VISUAL-CLICK logo

Reply from VISUAL-CLICK

Good afternoon,

Thank you very much for your kind words. We are pleased to know that our team was able to assist you in a supportive, polite, and understanding manner.

Providing attentive customer care is very important to us, and we hope to serve you again in the future.

We hope you have a great day!

Rated 5 out of 5 stars
Verified

Arrived quickly

Arrived quickly, very happy

July 24, 2025
VISUAL-CLICK logo

Reply from VISUAL-CLICK

Dear Elinor,

Thank you for your feedback. We’re glad to hear that your order arrived quickly and that you are happy with it.

We always strive to provide a smooth and satisfying experience and look forward to serving you again.

Have a lovely day!

Rated 5 out of 5 stars
Verified

Very happy with my purchase

Very happy with my purchase! Thank you!

July 23, 2025
VISUAL-CLICK logo

Reply from VISUAL-CLICK

Dear Anna,

Thank you for your feedback.

We’re delighted to hear that you are satisfied with your purchase.

We always strive to provide a smooth shopping experience and look forward to serving you again in the future.

Have a nice day!

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