They are the worst
They are the worst. The worst experience ever! They send me a used sunglasses. I sent it back and asked for my devolution, instead they sent me a new pair, when I mentioned I want my money back millions of times. I had to wait that the second parcel arrived at their facility to start the devolution. After all they told me it happened an error when they proceeded with devolution and I still don’t have my money back! Please be aware!
Reply from VISUAL-CLICK
Dear Barbara,
We are truly sorry for the inconvenience and frustration this situation has caused you. We sincerely apologise for our mistake and understand your disappointment.
Our team has been in contact with you throughout the process to speed up the return and refund as much as possible. Your refund has already been processed.
Thank you for your patience and understanding — we remain fully available at info@visual-click.com
Have a lovely day!