Diane

A superb selection of products and of excellent quality too. Just one issue I had with pest-ridden kale was dealt with very well, I could ask no more. The ReRooted almond milk is quite simply the best I’ve ever tasted and the 7 seeded sourdough is too. I’m slightly disappointed that much of their fish (& wild venison) has already been frozen, & can’t be frozen at home.
I love their whole ethical ethos, & returning milk containers for reuse is fantastic-always a better option than recycling! I feel willing to pay more for that and obviously the high quality products.

It never fails to amaze me just how speedily my order arrives! Such a great range of products and service too.

I emailed the company over a bank holiday weekend in the quest for help about a leaking tap, attaching a few photos too! I received such a lovely reply as soon as they had returned to work, kindly apologising for my issue and also informing me that a replacement seal set had been dispatched, including a link for the installation details too!
I could honestly ask for no more, what a super company. Absolutely gorgeous taps too!!

Well priced products & great service, will definitely use again.

Easy to order and very competitively priced. The timeline given for dispatch when I ordered was exactly right and the delivery itself was very quick and I was kept updated too.
I’m thrilled with my sunglasses, and everything was perfect. I’d 💯% recommend this company and will certainly use them again!

I’d already placed an order after reading the positive reviews on the website itself, when I then read the plentiful negative reviews on here I was concerned, & felt a little relieved it was only a ring & necklace in silver that I’d ordered! However-I needn’t have worried, My order arrived 5 days after I’d placed the order and both items are perfect. Yes, the chain on the Celtic knot pendant is fine, but it was stated to be 1mm, and so it is! I’m perfectly happy with the products and the service that I received. Speak as you find is always my motto!

Great prices, choice of products and service.

Aside from the fact that the Rumi mascara (for mature eyes!)is fantastic, the customer service is excellent, faultless in fact! Always warm & friendly conversations.
The mascara goes on without clogs or clumps,doesn’t seem to drop bits during the day, and is super easy to remove too. All in all a super company!

Always well,(& thoughtfully) packaged, but in this occasion, CB surpassed themselves by delivering my order in under 12 hours-AND-over a weekend too!
Incredible service! It’s always a joy to receive those special items-but even better when it’s so quickly!

I rearranged my subscription delivery date, & the service was excellent!

Amazingly fast dispatch-always great products & choice.

Firstly I’d actually redirected my parcel to my neighbours address, & secondly, my constant delivery instruction is “ leave behind small gate” but this parcel was left at the front step of our house-a cardboard box, left to the elements & on a main road too! So-neither instruction was followed.

I was surprised to see the driver walking back to her car, straight after knocking our door-she’d just left the cardboard Nespresso box on our doorstep,we live on a main ‘A’ road too. I called “thank you”, but she didn’t ever even glance back. I’d answered the door immediately, luckily-as it started to rain! The photo on the App is the delivery drivers hand holding the parcel!!! She’d no idea if we actually received it or not!

Firstly I was surprised to see that this delivery was made in a private car, & saddened to see the female driver tossing the parcels from her hatchback/estate boot through to the back seat.
However she was pleasant & handed the parcel to me.

My order was a surprise for my daughter so I’d requested the addition of complimentary (yes!) gift wrapping,& when it arrived (very quickly too!) so beautifully packaged, I was taken a back by such service & really wanted to pass on our pleasure!
It’s been a long time since I’d used Space NK-for no reason at all, I think it just doesn’t pop up during my internet searches & has simply slipped off my ‘radar’!! But, in my quest to source the Ultra Violette SPF 50 serum, here I am, and I’ll certainly be back!

Easy connection & Shiona was most helpful.

I finally emailed Repair Glasses,(after I’d saved their website from a Google search last year when I’d unfortunately managed to sit on my favourite Bulgari sunglasses) last week, Matt responded quickly,asking me to fill in the email repair request, which I did, attaching a photo of my glasses too. He replied again, saying that they could be repaired for the standard £19.99, so, I sent them by Royal Mail special delivery,(for my own peace of mind!)and also opted for the upgraded return postage, I was so thrilled to hear again the next day, that they’d arrived safely, been repaired AND we’re already on their way back to me!! If it wasn’t for Good Friday my glasses would have been away from me for less than 48hrs, & what’s more, they’re perfect! I’ll be certainly spreading the good word!
Thank you so much!

Incredibly efficient,& their tracking system is amazing!

Easy to order (& re order!) & super fast delivery.

I am SO ANGRY, I've used this company and its sister one, several times, over several years, and now, vaguely recall having an issue attempting to cancel an item in an order once before, but this morning, I placed an order for £167.35, and noticed in the order confirmation, that I'd been charged £4.95 for next day delivery, which I certainly didn't need nor want. I called Look Fantastic immediately, and was told that, even though I was calling just 12 minutes after placing the order; "It wouldn't be possible to amend the delivery option, so it'd be better to cancel the whole order", however, I would need to wait for up to 90 minutes for confirmation of such" . I actually received an email only 20 minutes later ( 32 minutes after the order was placed ), but informing me of the 'failed cancellation' !!! Yet the website clearly gives an option to cancel each and every item/order. I've since called again and spoken with someone on the management team of Look Fantastic , and expressed my displeasure, on 2 levels; I fail to see that if a cancellation option is available, that in reality, anyone would be able to cancel, if it wasn't possible only 12 minutes after ordering , and, secondly, as the website advertise their "Free Worldwide Delivery" on every page, why was I seemingly meant to 'opt out' of the next day delivery at £4.95, as against the simpler option of 'opting in'? I've been 'lucky' enough, for the company to waive the delivery charge "on this occasion" . Rest assured, Look (not so) Fantastic, there won't be another occasion.