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VISUAL-CLICK Reviews 3,675

TrustScore 4 out of 5

4.0

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. They appreciate the swift and efficient delivery service, with many noting that their orders arrived promptly and in excellent condition. Customers also find the prices to be competitive, often better than other retailers, making it a cost-effective option for purchasing sunglasses. People highlight the high quality and authenticity of the products, confirming that they received genuine items as described. Furthermore, consumers are pleased with the overall service, describing it as quick, easy to use, and trustworthy. However, some consumers report issues with the order process, specifically regarding communication and delivery times. Some people experienced delays and a lack of updates on their order status, while others mention unexpected import tax charges. A few reviewers also express disappointment with customer service responsiveness and the availability of certain products. Despite these concerns, many customers remain satisfied due to the company's efforts to resolve issues and provide various options to ensure customer satisfaction.

Based on these reviews

Rated 4 out of 5 stars
Verified

First of all, I am happy to finally purchase a Porsche with a good deal. At first, I was a little anxious because of the slow and unclear communication from the CS representative. In Stockholm, Sweden... See more

Company replied

Rated 4 out of 5 stars

#248722 No response from customer care after placing the order. 3 emails over a week with no response. No response over the phone Hope to hear back soon otherwise, will have to re order glas... See more

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Rated 4 out of 5 stars

I ordered my pair of Chloé Carlina sunglasses on a Sunday night, and already received them Tuesday afternoon. The DHL delivery guy contacted me several times to make sure I will really get the package... See more

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Rated 4 out of 5 stars

I've ordered a pair of Persol with graduated lenses and I'm very satisfied. The glasses are undoubtly authentic and the lenses are very good (ZEISS as one can also check from the logo on the lenses)... See more

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Rated 5 out of 5 stars
Verified

I was really impressed with Visual-Click from start to finish. The service was very fast and efficient — from placing my order to receiving my glasses, everything moved smoothly and promptly. Whe... See more

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Rated 3 out of 5 stars
Verified

Fast delivery but you don’t disclose that I have to shoulder the taxes. Very frustrating experience first time for me for this kind of situation

Company replied

Rated 5 out of 5 stars

Excellent purchase and after-sales service. I bought some glasses online, but they broke after a few months. I returned them and they sent me new ones. I'm very satisfied.

Company replied

Rated 5 out of 5 stars

Absolutely Beautiful genuine sunglasses. Was slightly apprehensive ordering from here after reading the negative reviews. I can say that the glasses were delivered before the ‘stated delivery time’.... See more

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Rated 5 out of 5 stars
Verified

I received my Oakley Metalink frames quickly and in perfect shape. They are definitely original and not knock-offs; I compared them directly with my exisitng Metalink frame and they are identical in... See more

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Rated 2 out of 5 stars
Verified

I fell in love with these sunglasses the moment I saw them — they’re exactly what I wanted. But when I politely asked customer service for a hard case to keep them protected, they told me they couldn’... See more

Company replied

Rated 5 out of 5 stars

I was nervous about ordering because of some of these reviews but I thought I’d give it a go. My experience has been excellent, my sunglasses were a great price, I ordered late Wednesday night and hav... See more

Rated 5 out of 5 stars
Verified

All thou I orginaly ordered an completely different color scheme.. definitely digging the green anyway after I put them on my face it's no doubt however they are now my new favorite pair !!!!

Company replied

Rated 5 out of 5 stars
Verified

The product was just as described, very good pricing. The communication and affirmation of sale is NOT good. I honestly thought we would never see the product arrive because the purchase was not even... See more

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Rated 5 out of 5 stars
Verified

Item was delivered in unimaginable short period of time! Have no idea how they pull it off but purchased it on Monday just before midday , got it on Wednesday by lunchtime with standard delivery (... See more

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Rated 5 out of 5 stars

The experience from start to finish is incredible! I ordered my sunglasses Monday and received them Thursday morning. I received constant updates regarding the status of my parcel. I was a little conc... See more

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Rated 5 out of 5 stars
Verified

Visual Click was awesome in completing my order! The customer service representative responded to my questions in a timely manner and promptly mailed out my order after confirming my eyeglass frame wa... See more

Company replied

Rated 5 out of 5 stars

What an amazing site..brilliant prices ( especially with discount codes..can't resist a bargain) ordered my ray bans 10am wednesday..arrived 1pm Thursday (today)..from Spain.. unbelievable..so good w... See more

Company replied

Rated 5 out of 5 stars
Verified

Bought 300 Euro Porsche design sunglass from here, so far quality is good, colour & glass are intact.. To my surprise 60 euro charged by courier for import tax charges which i didn't know earlier..

Company replied

Rated 5 out of 5 stars

At first I was skeptical to order, due to such affordable pricing of the sunglasses I wanted and a few negative reviews (which should be ignored). But I'm so pleased I purchased! My glasses arrived wi... See more

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Rated 5 out of 5 stars
Verified

Glasses were amazing, better prices then what they charging at the malls. Reliable quick delivery! If your looking for high end designer glasses, don't hesitate to make a purchase from this websit... See more

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Rated 5 out of 5 stars
Verified

Love the sunglasses 😎 A timeless frame with a twist on colour. They look amazing with typical Ray Ban quality. I have them with a tortoise shell frame which I bought around 15 years ago and the... See more

Company replied

Rated 5 out of 5 stars

My order came within 4 days and is exactly what I wanted. The prescription is perfect and the glasses are exactly as they looked on the website. Overall 10/10 experience and really reasonable prices c... See more

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Rated 5 out of 5 stars
Verified

The initial email consultation before I placed my order was swift and helpful. This allowed me to make a quick informed decision. Secondly placing order on the website was quite straightforward... See more

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Rated 5 out of 5 stars
Verified

This is my third purchase from visual click. The service and delivery is absolutely outstanding. Ordered my sun glasses on a Saturday, delivered to my house on Tuesday. DHL always keep you updated w... See more

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Rated 5 out of 5 stars

I’ve ordered from them 3 times, and every time the service and delivery have been excellent. The items are always in stock, and I’ve never received an email after placing and paying for an order sayin... See more

Company replied

Rated 5 out of 5 stars
Verified

Swift delivery, good contact regarding when delivery was coming and an excellent product. Thank you so much.

Company replied

Rated 5 out of 5 stars
Verified

Exactly what I ordered. This style unavailable in Australia- this is my 3rd pair !! Happy to purchase on line when retailers can not supply. When I replaced my 2nd pair at Fomula 1 race in Austral... See more

Company replied

Rated 5 out of 5 stars
Verified

I am very satisfied with the purchase of glasses from you - OAKLEY OO9437 PLANTARIS 943704 63. I bought the glasses unseen, I did not even see them or try them on. As soon as they arrived today, I t... See more

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Rated 5 out of 5 stars
Verified

Excellent service. I buy glasses from Visual Click since more than 5 years and all the time is a excellent service. Even not decladed I received glasses with genuine ZEISS lenses and this is not the f... See more

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Rated 5 out of 5 stars
Verified

The glasses have a price below average, the service is quick and easy to use, there are many options available, they have special discounts for special situations and they deliver when they promise th... See more

Company replied

Rated 5 out of 5 stars

Easy to order and very competitively priced. The timeline given for dispatch when I ordered was exactly right and the delivery itself was very quick and I was kept updated too. I’m thrilled with my... See more

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Rated 5 out of 5 stars
Verified

I’m not sure why there are so many poor reviews. The glasses were over £100 cheaper than high street stores, they arrived well packaged and in perfect condition condition within 2 days

Company replied

Rated 5 out of 5 stars

My purchase was quick to complete and shipping was fast and reliable. The sunglasses I ordered are beautiful and compared to other sites I searched, visual-click had the best price for the same produc... See more

Company replied

Rated 5 out of 5 stars
Verified

Was a great purchasing experience. Sunglasses arrived in a timely manner. Received shipping updates so I knew when to expect product arrival. Glasses were packaged beautifully and in perfect condit... See more

Rated 5 out of 5 stars
Verified

I have ordered a few pairs of sunglasses here, the delivery can be a little slow, but with the prices being so reasonable, it is well worth the wait. Visual Click is an excellent online shop and I hi... See more

Company replied

Rated 5 out of 5 stars
Verified

I ordered sunglasses and the delivery time was 10 days, but I have not received any email that my sunglasses were sent. When I contacted the support they explained that supplier is late with the deliv... See more

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Rated 5 out of 5 stars

I knew the exact glasses that I wanted but couldn't find them anywhere in my own country (the US), so – in desperation – I decided to explore global options (even though I was a little concerned about... See more

Company replied

Rated 2 out of 5 stars
Verified

The delivery speed is extremely slow. It took nearly a month for it to be dispatched from the warehouse. Originally, I planned to wear this pair of sunglasses on my vacation, but I failed to do so. Ho... See more

Company replied

Rated 3 out of 5 stars
Verified

Got the item and was happy with it. However the delivery took longer than what they said. There was no communication until much later about the item,I.e tracking reference etc. so the communication w... See more

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Rated 5 out of 5 stars
Verified

First class service and very quick delivery. Would definitely recommend visual click to all my family and friends. Very trustworthy company. Will use again , thanks andy.

Company replied

Rated 5 out of 5 stars

What did you do guys? The glasses I ordered on Wednesday evening were delivered to me on Friday morning. The product arrived in England from Spain... I really thank you. The glasses are original and p... See more

Company replied

Rated 5 out of 5 stars
Verified

I priced up my new Ray Ban P cromance sunglasses at Sunglasshut in Milton Keynes, £210.00. Then when home I went online. Visal-Click were £70.00 cheaaper! £70.00 is a lot of money, could it be rea... See more

Company replied

Rated 3 out of 5 stars
Verified

Shippment was not not as expected. UPS uses a 3rd part to deliver shippment. Delay in shippment

Company replied

Rated 5 out of 5 stars
Verified

The order arrived really fast and everything was great! I’m very happy with the service

Company replied

Rated 5 out of 5 stars
Verified

I like your glasses and service. Thank you and keep up the excellent work 👏🏻

Company replied

Rated 3 out of 5 stars

To be fair the glasses turned up very quickly & the frames are very good unfortunately the prescription in them is wrong? Also in the case are another set of lens? Which I do not understand? Maybe the... See more

Company replied

Rated 2 out of 5 stars

I was ordering Marc Jacobs sunglasses. Gave all my personal as well as credit card details. The next day I received an email from Visual Click saying that the sunglasses weren't on stock and asked me... See more

Company replied

Rated 3 out of 5 stars

Thanks for resolving the issue. I removed the description of my problem, because I hope that this was an isolated case. Everyone can be wrong. I just want to recommend always responding to custome... See more

Company replied

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Company details

  1. Sunglasses Store
  2. Contact Lenses Supplier
  3. Eye Care Center
  4. Glasses Store
  5. Optical Wholesaler
  6. Optician

Written by the company

Somos especialistas en óptica online con más de 20 años de experiencia, ofreciendo soluciones visuales de calidad a clientes en más de 100 países. Esta trayectoria nos ha consolidado como la óptica online número uno, reconocida por la confianza y satisfacción de quienes eligen cuidarse la vista con nosotros. En nuestra tienda online encontrarás el catálogo más amplio de gafas de sol, gafas graduadas originales y lentes de contacto, siempre con productos 100 % auténticos y de las mejores marcas del mercado. Trabajamos con firmas líderes a nivel mundial para garantizarte calidad, estilo y confort en cada compra. Además de variedad, te ofrecemos precios competitivos, promociones exclusivas y un servicio al cliente profesional y cercano. Queremos que tu experiencia de compra sea fácil, segura y completamente satisfactoria, desde que eliges tu producto hasta que lo recibes en casa. Ya sea que busques proteger tus ojos del sol, mejorar tu visión o simplemente renovar tu estilo, somos tu óptica de confianza, estés donde estés.


Contact info

4.0

Great

TrustScore 4 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 99% of negative reviews

Typically replies within 1 week


Rated 1 out of 5 stars

Disappointing experience!!

Firstly, I ordered from their Uk website which had nothing mentioned that this will be delivered from Spain and hence I ended up paying 42 GBP for customs. Most importantly they got the power of my lenses incorrect and hence the glasses are useless to me. Such a terrible experience and no returns also… best to be avoided!!!!
I am already in touch. Also why do you list your website in Uk if stuff is shipped from Spain? I didn’t order from your Spanish website. So this is ethically wrong on your part. It was not displayed or mentioned at all.

September 12, 2025
Unprompted review
VISUAL-CLICK logo

Reply from VISUAL-CLICK

Good afternoon,

Thank you for leaving your review. We are sorry to hear about the difficulties you experienced with your order. Our website specifies that additional customs charges may apply depending on the country of delivery, though we completely understand how frustrating this situation must have been for you.

We are equally sorry about the issue with the lens power. Please get in touch with us at info@visual-click.com

We hope you have a nice day!

Rated 5 out of 5 stars
Verified

Variety of lens

Everything went well!! My package came on time!!
Recommend 100%

February 26, 2025
VISUAL-CLICK logo

Reply from VISUAL-CLICK

Dear Carmen,

Thank you so much for your kind words. We’re delighted to know that your order arrived right on schedule and that everything went smoothly. It’s wonderful to hear that you would recommend us so highly.

We hope you enjoy your new lenses, and we’ll be happy to assist you again anytime.

Have a great day!

Rated 5 out of 5 stars

Perfect

Great price for the sunglasses I wanted.
Fast and secure delivery.

August 11, 2025
Unprompted review
VISUAL-CLICK logo

Reply from VISUAL-CLICK

Dear Karen,

Thank you for sharing your experience with us. We’re delighted to know that you found the sunglasses at a price that suited you and that the delivery reached you quickly and without issues.

It’s a pleasure to have you as our customer, and we hope to see you again soon.

Best regards,

Rated 1 out of 5 stars

Took my money and didn't have stock

took my order showing it was in stock and now saying there is no stock with no timeframe for delivery having billed my credit card. avoid this company. feels like a scam

September 14, 2025
Unprompted review
VISUAL-CLICK logo

Reply from VISUAL-CLICK

Dear Philip,

Thank you for your feedback. We would like to clarify that on our website products are only considered immediately available when it is specified that they will be shipped within 24 hours. In other cases, items may need to be requested from the supplier, which can extend the delivery time.

Have a nice day!

Rated 1 out of 5 stars

Warning to buyers from the United States

I am writing to warn potential buyers from the United States of the exorbitant tariffs you will pay upon delivery from UPS. I ordered a pair of Ray Ban sunglasses at a cost of $155 including the expedited shipping cost of $12. Upon arrival I was charged an additional $72.95 in tariffs. The company did state in purchase information that there could possibly be an additional charge upon arrival. Paying an additional 30% was not expected and had I known would have never purchased these sunglasses. Be warned, our current disaster of a president has made this another unexpected cost to the consumer. Businesses do not pay these tariffs, the consumer does!

September 10, 2025
Unprompted review
VISUAL-CLICK logo

Reply from VISUAL-CLICK

Greetings,

Thank you for sharing your feedback.

We are sorry for the inconvenience caused by the additional charges applied upon delivery. However, we would like to point out that this information is disclosed both in our Terms & Conditions and before the checkout is completed, so customers are informed that customs duties or tariffs may apply depending on the country of import.

We understand your frustration and appreciate you taking the time to let us know about your experience.

Best regards.

Rated 5 out of 5 stars

great !

I've got my sun glasses in 2 weeks, well packed, just perfect !

September 2, 2025
Unprompted review
VISUAL-CLICK logo

Reply from VISUAL-CLICK

Good afternoon,

Thank you for your kind review. We’re delighted to know that your sunglasses reached you safely within two weeks and that the packaging and product were just as you expected. It’s wonderful to hear that everything was perfect.

We truly appreciate your trust and look forward to helping you again with your next pair of glasses.

Best regards.

Rated 5 out of 5 stars
Verified

Great product reasonably priced.

Great product reasonably priced.
Easy to use website.

August 26, 2025
VISUAL-CLICK logo

Reply from VISUAL-CLICK

Dear David,

Thank you for taking the time to leave your feedback. We’re glad to hear that you are happy with the product and found it reasonably priced. It’s also great to know that you found our website easy to use, as we always aim to make the shopping process clear and straightforward.

We truly appreciate your trust and look forward to assisting you again in the future.

Kind regards.

Rated 5 out of 5 stars
Verified

Fast shipping and product is brand new

Fast shipping and product is brand new. Very happy with service

August 27, 2025
VISUAL-CLICK logo

Reply from VISUAL-CLICK

Dear Tariq,

Thank you for your kind words. We’re delighted to hear that your order arrived so quickly and that you are pleased with receiving a brand-new product. Ensuring both speed and quality is a priority for us, and it’s rewarding to know that you are happy with the service.

We look forward to welcoming you back for your next purchase.

Best regards.

Rated 5 out of 5 stars
Verified

Great Service and great value.

I priced up my new Ray Ban P cromance sunglasses at Sunglasshut in Milton Keynes, £210.00. Then when home I went online. Visal-Click were £70.00 cheaaper! £70.00 is a lot of money, could it be real? So I checked them out aas best I could aand ordered them! Jut a few dys later the courier delivered them!
Great service, great value!

August 26, 2025
VISUAL-CLICK logo

Reply from VISUAL-CLICK

Dear Barbara,

Thank you for taking the time to share your experience in such detail. We’re delighted to hear that you found your Ray-Ban sunglasses at such a significant saving, and even happier that you felt confident enough to place your order with us after checking us out.

We’d like to reassure you that all our products are 100% original, supplied directly from the official brands. It’s great to know that your delivery arrived quickly and that you are pleased with both the service and the value.

We truly appreciate your trust and look forward to assisting you again in the future.

Kind regards.

Rated 5 out of 5 stars
Verified

Excellent price and fast delivery

Excellent price and fast delivery - what’s not to like

August 26, 2025
VISUAL-CLICK logo

Reply from VISUAL-CLICK

Dear Dean,

Thank you for your kind feedback. We’re glad to hear that both the price and the delivery speed met your expectations — two aspects we always strive to optimise for our customers.

We look forward to welcoming you back whenever you need new eyewear.

Best regards.

Rated 5 out of 5 stars
Verified

The glasses are just what I wanted

The glasses are just what I wanted, and the delivery was speedy Thank you, I know where to come if I need more glasses .

August 25, 2025
VISUAL-CLICK logo

Reply from VISUAL-CLICK

Dear Janice,

Thank you very much for your kind words. We’re delighted to know that the glasses matched exactly what you were looking for and that the delivery reached you so quickly. It’s great to hear that you now consider us your go-to place whenever you need new eyewear.

We truly value your trust and look forward to welcoming you again in the future.

Best regards.

Rated 5 out of 5 stars
Verified

Easy to order and always delivered…

Easy to order and always delivered early.

August 25, 2025
VISUAL-CLICK logo

Reply from VISUAL-CLICK

Dear Caryn,

Thank you for taking the time to leave your feedback. We’re glad to hear that you find our ordering process simple and that your deliveries have even arrived earlier than expected. Making the experience smooth and efficient from start to finish is something we value highly.

We truly appreciate your trust and look forward to helping you again with your next pair of glasses.

Warm regards.

Rated 5 out of 5 stars
Verified

Excellent prices

Original product

August 25, 2025
VISUAL-CLICK logo

Reply from VISUAL-CLICK

Good afternoon,

Thank you for your review. We’re pleased to know that you found our prices attractive. All of our glasses are sourced directly from the official brands and always include their certificate of authenticity, case, and accessories.

We hope you enjoy your new eyewear and look forward to assisting you again in the future.

Kind regards.

Rated 1 out of 5 stars
Verified

Hidden shipping fee/no contact point

I purchased the product because it was a great price. Then I was surprised when the UPS delivery service requested a 76 dollar delivery fee before they would release the peoduct. This fee was not disclosed by the vendor. I tried to email but the email address is not valid. I tried to call US support but the support number is not valid.

August 25, 2025
VISUAL-CLICK logo

Reply from VISUAL-CLICK

Good afternoon,

Thank you for sharing your experience. We would like to clarify that information regarding possible customs or courier charges is clearly disclosed both in our Terms & Conditions and also before completing the checkout process.

Our valid contact details can always be found here: https://visual-click.com/policies/contact-information

We look forward to hearing from you!

Rated 5 out of 5 stars
Verified

Great Service

Great prices and fast service - not much more you can ask of an online shop

August 22, 2025
VISUAL-CLICK logo

Reply from VISUAL-CLICK

Dear Bob,

Thank you for your kind review.

We’re very glad to know that you appreciated both the competitive prices and the speed of our service. It’s encouraging to hear that we met your expectations and that your shopping experience with us was straightforward and positive.

We look forward to welcoming you back whenever you need new eyewear.

Have a wonderful day!

Warm regards,

Rated 5 out of 5 stars
Verified

Visual Click was awesome in completing…

Visual Click was awesome in completing my order! The customer service representative responded to my questions in a timely manner and promptly mailed out my order after confirming my eyeglass frame was in stock. I am also very impressed with how quick the entire process was for them to prepare/mail to include receiving my package in such timely manner despite being located in the U.S.

August 22, 2025
VISUAL-CLICK logo

Reply from VISUAL-CLICK

Dear Kirk,

Thank you very much for sharing your experience with us.

We’re delighted to know that our customer service team was able to respond to your queries quickly and that everything was clarified before shipping your order. It’s also wonderful to hear that the preparation and dispatch of your glasses went smoothly and that the package reached you in such a short time.

We truly appreciate your trust and hope to assist you again whenever you need new eyewear.

With best regards.

Rated 1 out of 5 stars

DO NOT BUY

Avoid buying through this company!!!
I placed an order with Visual Click nearly a month ago and I am still yet to receive the right prescription.
They initially arrived and I had received someone else's glasses and prescription. I had to chase and chase just to get the mistake amended. I have since received the correct glasses but the wrong prescription. I am now being told I inputted the wrong prescription details which is a complete lie. What makes this 10 fold worse is that I have stated multiple times that I need the glasses to support ongoing cancer treatment. I would not recommend this company at all. Their customer service is a disgrace and I am becoming beyond infuriated chasing my tail. They are completely unhelpful!

September 3, 2025
Unprompted review
VISUAL-CLICK logo

Reply from VISUAL-CLICK

Dear Milly,

Thank you for leaving your feedback. We have carefully reviewed your case and confirmed that the lenses were manufactured exactly according to the prescription details provided during the order process. Even so, our team has already offered you a solution in order to assist you further and ensure your satisfaction.

Should you wish to continue with the proposed option, please contact us at info@visual-click.com

Kind regards.

Rated 5 out of 5 stars
Verified

Great price

Great price
Saved £100 on retail price‼️

August 22, 2025
VISUAL-CLICK logo

Reply from VISUAL-CLICK

Dear Christopher,

Thank you for your message. We’re glad to know you found such a great deal and could save significantly compared to the retail price.

We hope you enjoy your new glasses and look forward to seeing you again soon.

Kind regards.

Rated 5 out of 5 stars
Verified

Delivery was fine because they were…

Delivery was fast and they were informed me with Msgs, for every step.Pretty fast too.
The price I get , was the best in the market.
The glasses are original. If are fake ...are sooo.. perfect, i don't mind.
Very hard to copied, kato velo by Oakley. The box is huge and piece of art.

August 22, 2025
VISUAL-CLICK logo

Reply from VISUAL-CLICK

Dear Ioannis,

Thank you very much for your review. We’re delighted to know that the delivery was quick and that you appreciated being updated at each step, as well as the price and the quality of the Oakley model.

We’d like to reassure you that your glasses are indeed 100% original and always come with their official authenticity certificate, along with the original case and packaging.

Best regards.

Rated 1 out of 5 stars

FAKE FAKE FAKE DO NOT BUY

DO NOT & I MEAN DO NOT BUY FROM HERE!
If I can stop even one person buying from this scumbag I’ll be happy. My Prada glasses I ordered arrived and were flimsy, bits broken & most importantly FAKE.
Please remember there will always be a serial number etched into the right frame of designer glasses like Prada.
This person is a scumbag and makes money even if u send them back. Please steer clear.
FAKE FAKE FAKE FAKE FAKE FAKE

August 28, 2025
Unprompted review
VISUAL-CLICK logo

Reply from VISUAL-CLICK

Dear Keenan,

Thank you for sharing your opinion with us.

We would like to reassure you that all the products we sell are 100% original, purchased directly from the official brands and their authorized distributors. Every pair of glasses is delivered with its official case, cleaning cloth, and the corresponding certificate of authenticity.

If you believe that your order did not arrive in perfect condition, please contact us at info@visual-click.com

Have a nice day!

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