Problem solved. But I will talk about quality later
Thanks for resolving the issue.
I removed the description of my problem, because I hope that this was an isolated case. Everyone can be wrong.
I just want to recommend always responding to customers. Even if you need time to resolve the issue. Write to the client that his question is being reviewed. On the Internet a lot of deception. Therefore, you get a negative reaction if you do not respond to the letter.
Now I will hope to get a quality product.
I wish you good luck in business and more satisfied customers.
Reply from VISUAL-CLICK
Dear customer,
First of all, thanks for leaving your feedback.
We apologize for the delay processing your payment. Due to an error in our system, your payment had not been processed correctly. However, after receiving your bank statement and check your order, we saw that your payment was correctly made and we sent you an email with the confirmation.
We understand that your order has been delayed for so long and if you wish, we can of course cancel your order and process your refund. We will be contacting you by email to confirm the cancelation and the refund. We are sorry for the inconveniences.
We stay at your disposal for further queries.
Kind regards,
Visual-Click