They are the worst
They are the worst. The worst experience ever! They send me a used sunglasses. I sent it back and asked for my devolution, instead they sent me a new pair, when I mentioned I want my money back millions of times. I had to wait that the second parcel arrived at their facility to start the devolution. After all they told me it happened an error when they proceeded with devolution and I still don’t have my money back! Please be aware!
Reply from VISUAL-CLICK
Dear Barbara,
We’re truly sorry for the situation you’ve experienced and understand how upsetting it must have been. We sincerely apologise for the mistake and the delay in completing your refund.
Our team has been in touch throughout the process, doing everything possible to speed up the return and ensure that your case is resolved properly.
We truly appreciate your patience and take your feedback very seriously to keep improving our service.
Kind regards.