DO NOT SEND YOUR PHONE TO THIS COMPANY❗️❗️❌
Absolutely disgraceful, do not send your phone to this company.
I sent my phone to be recycled and was initially told I would get £115 for my phone. I was then told because it had a small crack in the lens, a small scratch on the corner, and apparently a non working power button. The button worked fine when I sent it to them I took photos and a video of the phone working, showing the on/off, reset, emergency etc, I was then told the offer was reduced to £65 because of the ‘faults’. I rejected the offer and was told by email that my phone would be returned to me within 2 working days. The next day I then received an email to tell me that my phone had been revalued and it was now worth £75 , I again rejected the offer and asked for my phone to be returned. Again I was told my phone would be returned to me within 2 working days. After nearly 2 weeks of waiting I emailed again yesterday to see what was going on. I’ve had no response at all from them, so now have the added hassle of going down the legal route just to get my phone back!
Update- so after posting this review to expose these scammers, they’ve now sent an email trying to say my phone has been returned! It has NOT been returned, they haven’t responded to the question of can I have proof that the phone has been returned to me, a tracking number obviously if you’re a reputable company returning a customer’s phone!
January 31, 2024
Unprompted review