#248722
#248722
No response from customer care after placing the order. 3 emails over a week with no response.
No response over the phone
Hope to hear back soon otherwise, will have to re order glasses somewhere else
Thanks for reaching me out. Please process the order and would appreciate your assistance expediting the order as possible.
Can you please update regarding the status?
Reply from VISUAL-CLICK
Hi Oded,
I apologize for the delay with your order. Your frame was ordered to supplier but due to vacations they are taking longer than expected. If you don't want to wait please send us a message requesting cancellation and refund and I'll process your request as soon as possible. We are experiencing high volume of orders and requests and are processing as fast as we can.
Thank you for your understanding.