CLUSE Reviews 3,352

So I did message Cluse when I received the 2 watches I ordered on their website and attached a picture but never heard back from anyone! The watches are both working fine! The one was suppose to have... See more

Would not order again if my parcel would be sent by yodel!!! Parcel never arrived. And tracking link was not working from the beginning (the customer service at Cluse took a while to respond to my que... See more

case colour was not the same as what was on the website. it was supposed to be rose gold but the physical product was gold even though it is the same model, which means they sent me the right product... See more

UK delivery should take 3-5 working days. Mine took 7 working days to arrive. Not a massive deal, but the online tracking isn't very informative and I spent a few days wondering if I'd receive it at a... See more

After arriving back from holiday and receiving the watch box from my neighbor who had kindly taken it in, we shocked to find the box open, plastic bag ripped apart and the watch gone! I was stressed.... See more

I ordered the black/gray backpack - the biggest size. There was a mixup with the delivery and the package ended up on its way back to Cluse. Despite this being a delivery system's error, when I reache... See more

I recently had an issue with my CLUSE backpack and contacted their warranty service. I was amazed by their prompt and efficient response — they immediately sent me a brand-new backpack! Truly outstand... See more

"Super happy with my purchase, the handbag is really beautiful and high quality. Perfect for everything work-related. My laptop, food, drinks, and more all fit. It's sturdy and easy to clean. My colle... See more

The Customer Care Team was very kind and helpful when I received an empty parcel. The order I had placed was stolen from the parcel during transport. After contacting Customer Care they quickly respon... See more

They are not willing to replace damaged leather band even though it has passed only 2 years of normal wear. Not buying from them anymore.

One of the straps on my backpack broke and I bought it over 2 years ago so I knew it was out of warranty. As I really like the bag and its quality/design, I wanted to buy a new one and asked for a dis... See more

I wanted to buy CLUSE watch and matching jewellery; needed it for Mother's Day. I ordered it on Thursday morning and it arrived Friday afternoon. Excellent service.

Friendly and fast costumerservice!

Delighted so I am I was abit iffy ordering as the reviews are a hit in a miss but I got the rose gold gift box watch for my mam for her birthday. The item came today and its absolutely beautiful and... See more

I am very happy with my Cluse watch. I bought two items plus an additional strap. The parcel arrived within 2 weeks. The look of the watch I received corresposds to the pictures on the web site. Only... See more

Love the watch and the packaging. It took a while to arrive, but it was worth it. I’m a bit concerned about all of the “care” instructions, because I frequently wear watches for days at a time and som... See more

I ordered a bracelet two weeks ago (Order UK27212) and have not received it yet. The tracking ID tells me the carrier picked it up a week ago but no update since. I have tried a number of times to con... See more

Gorgeous products,and quite reasonable,I ordered the cluse watch in silver with blue face,with a silver bracelet and a ring and a leather strap for another cluse watch I have.The ring was a bit more f... See more

This is the 3rd time I have ordered from cluse and it has always been so efficient and quick and within the time scales given on the website. They've always been gifts for my girlfriend and the packa... See more

I bought the 18mm black mesh strap for my La Bohème watch. I was mostly satisfied with my order - quick delivery, great quality and packaging. However, the top strap didn’t seem to fit quite as easily... See more

My first order got lost in transit, however, CLUSE team was on top of making sure everything still arrived and was super responsive! I also had trouble with my card the very first time I tried orderin... See more

Purchased La Vedette watch after spotting it and finding no other watches that matched it in style or size. The watch is perfect, I love it and the fact that the strap can be changed up is very attrac... See more

I ordered 3 weeks ago, and stil have not received my order. Cluse has not informed me about the delay. They have however deducted the money from my account 3 weeks ago. I contacted them several times... See more

Very good service from cluse itselve , but they would-be beter choose a different delicery company than DPD! Very poor service, lost my frist package, signed the delivery note self, second package... See more

Cluse is an exceptional brand. Minimal, clean, elegant and good quality. I will only ever buy watches from here in the future. The service and shipping process was flawless and I’m able to order spare... See more

A fantastic, comfortable, beautiful watch. Absolutely love the desgin and features. I will definately have a Cluse watch again. Ordering was easy- I paid with paypal. My watch came from Germany and to... See more

I was not amused about the service regarding my warranty case. The service team sent me the wrong bracelet color and when I told them, only after discussions they would send me the right bracelet colo... See more

I love their products! And furthermore, they are very good quality. Super good and fast shipping service. Customer service is MEGA! They've been very kind and helpful to me always that I needed th... See more

Very happy with ease of order and fairly timely delivery of my beautiful Cluse watch......will look very elegant with my Mother of the Bride ensemble.!! However, wasn't so happy with the Commercial In... See more

I'm honestly disappointed. After half a year, my grey leather bracelet looks totally worn and old, as if I had worn it for several years. To be honest, I expect something different from leather. I wil... See more

I loved the watch, it was a present to myself , the clasp was very poor, the watch came undone at least four times, I only bought it two months ago , and was on the point of taking it back to John Le... See more

A Christmas present was delivered late, despite having ordered before the cut-off date and time. No communication from Cluse, an unclear tracking system, no apologies. If your logistics are unable to... See more

I ordered it as a present for my girlfriend, it arrived very neatly packed, the holder is also very pretty, and a nice touch. The watch is also just as described. Delivery was quite fast, well within... See more

I’ve ordered from Cluse multiple times in the past and I was always absolutely satisfied. The packages came in a few days and I loved the products every time!! Although there’s no discount for Cluse m... See more

Beautiful watch. I was trying to use RETROFLAME discount code at checkout and it wouldn't let me, not sure why this is. I follow this blogger and she was the main reason I bought the watch but the dis... See more

I recently bought two watches from 'Cluse', the Le Tetragone in rose gold (case) with a butterscotch strap & the La Boheme in full black. Both watches were beautifully designed & looked exactly as... See more

My first package was somehow stuck in a traffic and when they found about that situation, they immediately sent another package to my address. And that other package was on my door literary next day,... See more

The ordered and also paid goods were delivered only after my complaint. Obviously, something had gone wrong. But then everything worked out just fine. The customer service was friendly only it sometim... See more

Dear CLUSE i have bought a watch on 4th of December 2017. I have contacted with your customer care team the very next day, in which we talked about the watch's defectiveness. Time was simply not shown... See more

Absolutely love Cluse watches being able to change strap is what drew me to them, this is my second watch (different size) have bigger and smaller face and few sets of straps. Would definitely recomme... See more

Just bought a watch for my daughter for her birthday following purchasing the same watch for myself a year ago. Lovely stylish watches that are well made. Beautiful to look at and easy to adjust... See more

When my ordered watch band hadn’t arrived after 3 weeks (still haven’t) Cluse sent a new one that only took 4 days. Excellent service. The first mishappen was probably due to the inferior swedish pos... See more

Unfortunately, the wrong size band was ordered and I found out after the fact that to return it to the warehouse in Germany (I was not aware it was located there), it would cost a small fortune (almos... See more

I bought a CLUSE watch last year (2016), it arrived perfectly on time and it was in very good condition, exactly as it seemed from the website. I was satisfied with my purchase. The only problem tha... See more

I’ve ordered items through Cluse twice. The first time my items were delivered without any issues. However the second time it took over a month to receive them despite it saying 5-9 days, when I first... See more

I purchased a watch and spare strap for my girlfriend for Christmas. I inadvertently bought a spare strap that didn't fit the watch. This was my fault, but in saying this their website doesn't actua... See more

Overpriced for the quality. The watch strap that I got was a suede and it stained very quickly, looking mucky constantly and then falling apart along the side seam within a year. When I got in tou... See more

Great watches at a great price! Bought some watches for myself and my relatives and honestly we all loved them. They still work super well to this day and are very pretty and fashionable. Regarding... See more

Unfortunately there was a small issue with the item i bought. Fortunately the help sector of the company worked wonders and solved the issues i found. Very good quality of the final item and very help... See more