CARDER Reviews 1,149

TrustScore 4 out of 5

3.8

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers are particularly pleased with the quality of the products, finding them to be well-made, stylish, and durable, especially considering the price. People highlight that the jewelry maintains its appearance even with regular wear. Consumers also appreciate the designs and the overall aesthetic appeal of the items. However, opinions on the order process, delivery service, and customer service are mixed. While some reviewers praise the smooth ordering process, fast delivery, and helpful customer support, others report issues such as delays, lack of communication, and unresponsiveness from the support team. Some consumers also report difficulties in finding product dimensions on the website.

Based on these reviews

Rated 4 out of 5 stars

The bracelet is very beautiful. However, on the first day, the bracelet broke immediately, with no weird handling or anything. After i send a photo of the bracelet, they send me a new bracelet as repl... See more

Company replied

Rated 4 out of 5 stars

Customer service is amazing, quick and nice reply. The website is a bit confusing. The website itself is well designed. Only the product dimensions are difficult to find.

Rated 4 out of 5 stars

I bought a Rope Chain 3mm (Silver) from Carder and was initially very happy with the product — the design and quality felt solid and elegant. Unfortunately, after only a few occasional uses, the c... See more

Rated 4 out of 5 stars

Customer support is on point! I had a small issue with my order and decided to reach out. To my surprise, they answered within 10 minutes and immediately gave me an update. The person helping me was s... See more

Rated 5 out of 5 stars

Great quality chains! If you want high quality jewelery for low prices, this is the place to be. I wear my chain 24/7, shower, gym, swimming and still nog fading color. Fast shipping and good customer... See more

Rated 2 out of 5 stars

I have ordered a watch for my partners birthday as he loved the look of it. I ordered the watch and been over 2 weeks. Keep getting silly updates but no real confirmation of where my parcel is! I have... See more

Company replied

Rated 5 out of 5 stars

The quality of all products that I‘ve tested so far (mostly chains and bracelets) is extraordinary good, especially for its price. I‘ve been wearing some pieces for months now and there‘s not even a... See more

Rated 5 out of 5 stars

I ordered the rope bracelet in gold two months ago and I’ve never taken it off since! It looks really pretty and goes with absolutely everything. Never been more in love with a piece of jewelry. I r... See more

Rated 5 out of 5 stars

Not only is the quality of the accessories really stunning, especially for that low of a price. But they also keep their word with their „ lifetime warranty“. Another very positive aspect of the compa... See more

Rated 5 out of 5 stars

Top quality! Really happy with my purchase. Price-quality is unmatched imo. Support is also really hands on, they could tell me exactly when my package would arrive.

Rated 5 out of 5 stars

Me and my boyfriend are obsessed with this brand! We ordered several times and are so in love with the products. Whenever I reach out to the customer service they reply quick and give really good advi... See more

Rated 5 out of 5 stars

Hi, I'd like to leave a review on the watch I bought for my man. The watch is very high quality and I recommend it to everyone (but it's a pity that I couldn't choose a gift because of an accidental m... See more

Rated 5 out of 5 stars

Absolutely love the new designs, they look even better in real life!!! The quality feels premium, and I’ve already gotten compliments

Rated 5 out of 5 stars

I ordered a week ago and my order came very fast, which was great. The quality is really stunning, especially for the price. They also answered my questions quickly and clearly. I’m very happy with ev... See more

Rated 5 out of 5 stars

I recently ordered a watch through their website and I'm very happy with the entire experience. Everything went smoothly from placing the order to receiving the delivery. It also came with a watc... See more

Rated 5 out of 5 stars

I’ve now bought several pieces from Carder, and I’m really happy with all of them. The main reason I keep coming back is the quality. I was surprised how well the jewelry holds up, even after wearing... See more

Rated 5 out of 5 stars

Amazing quality and great service! My Carder watch feels premium and looks even better in person. Super happy with the whole experience.

Rated 5 out of 5 stars

I bought a bracelet as a gift for a friend and when it arrived, I was honestly impressed. The packaging looked classy, the bracelet had a nice weight to it, and the shine made it look much more expens... See more

Rated 5 out of 5 stars

Dear Carder, In order to provide feedback and address your points, I have to say that nothing on your website was difficult to find. Quite the opposite. Everything was super easy and clearly... See more

Rated 5 out of 5 stars

I’ve had my eye on the August watch for a while and finally decided to order it. It came quickly, the packaging looked clean, and the watch itself feels great on the wrist. Definitely worth the price.... See more

Rated 5 out of 5 stars

I ordered the Cuban Link Bracelet and even got one for free, how great is that! The delivery was really fast, and the quality is outstanding. The bracelets feel solid and look stylish, exactly what I... See more

Rated 4 out of 5 stars

reached out with a question and the person helping me was super kind and patient. That really makes a difference when shopping online.

Rated 4 out of 5 stars

Been ordering from here a few times now and they always deliver. Love how consistent they are.

Rated 5 out of 5 stars

I ordered the August White two months ago and the quality is really great. It feels solid, doesn’t scratch, and you can adjust the size to your wrist. I’ve never taken it off and it still looks brand... See more

Rated 5 out of 5 stars

I didn’t expect the watch to be this good. The details are sharp, the strap feels comfortable, and it just looks really clean.

Rated 5 out of 5 stars

honestly one of the nicest watches I’ve owned so far. The quality, design, and overall vibe are spot on. Definitely worth it.

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Company details

Written by the company

Elegant and timeless pieces. Delivered Globally


Contact info

3.8

Great

TrustScore 4 out of 5

1K reviews

5-star
4-star
3-star
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1-star

Replied to 78% of negative reviews

Typically takes over 1 month to reply


Rated 5 out of 5 stars

Great quality chains!

Great quality chains! If you want high quality jewelery for low prices, this is the place to be. I wear my chain 24/7, shower, gym, swimming and still nog fading color. Fast shipping and good customer service :)

October 4, 2025
Unprompted review
Rated 1 out of 5 stars

SCAM - STAY AWAY FROM THIS COMPANY

Stay far away from these scammers, they steal your money. Even tho parcel has been lost by the courrier and this has been admitted, they won't even send a new shipment or refund.

STAY AWAY - SCAMMERS.

September 30, 2025
Unprompted review
CARDER logo

Reply from CARDER

We’re truly sorry to hear that you’re not satisfied with our service, Sebastian. We understand how frustrating it is when a parcel goes missing, and we’d love the opportunity to make things right.

Please send us an email at support@car-der.com
with the subject line "CARDER Trustpilot (order number)" so we can resolve this for you immediately.

We appreciate your feedback and look forward to hearing from you soon.

Rated 1 out of 5 stars

Scamming people with out of stock items

Ive ordered the signet ring , which the site says still have stock . After i ordered ive recieved a mail with the info the signet ring was out of stock (which the site doesnt tell) . Theyre offering a solution that i can choose something else from te store , and after saying i would wait for the restock , they said theres no restock and i could choose something else from the shop en get 2 pieces for free . But i just want my money back if you cant deliver what ive payed for ! They just scamming people now

September 24, 2025
Unprompted review
Rated 5 out of 5 stars

the best of the best

honestly one of the nicest watches I’ve owned so far. The quality, design, and overall vibe are spot on. Definitely worth it.

September 9, 2025
Unprompted review
Rated 1 out of 5 stars

CARDER = scammy trash. Do not buy.

Ordered two watches back in May/June — still never received them. Carter repeatedly claimed the parcel was “delivered.” It wasn’t. I never got anything.

What followed was pure incompetence and straight-up disrespect:

Zero accountability. I had to chase them for months. They never proactively contacted me once.

Lies + silence. They promised to resend, then ghosted me for days — only to later admit they couldn’t resend. Why not tell me then? Because they don’t care.

Insulting “solution.” After 3+ months of being strung along, their “offer” was to send me random jewelry worth €70 instead of refunding me for the watches I paid for. I didn’t order jewelry. I don’t want their jewelry. That’s not a fix — it’s an insult.

No refund, no respect. They’ve taken my money, offered nothing useful, and shown no intention of making it right.

This isn’t a “shipping mistake” — it’s bad business and blatant disrespect for customers. If you value your money and patience, avoid Carter. Buy from someone who actually answers messages and gives refunds when they screw up.

June 26, 2025
Unprompted review
CARDER logo

Reply from CARDER

We’re truly sorry to hear about your experience and that you’re not satisfied with our service, Ace. We understand how frustrating it must be to go through delays and communication issues after placing your order.

We’d love the opportunity to make this right. Please send us an email at support@car-der.com
with the subject line “CARDER Trustpilot (order number)” so we can review your case and resolve this for you immediately.

We appreciate your feedback and look forward to hearing from you soon.

Rated 5 out of 5 stars

amazing quality

I didn’t expect the watch to be this good. The details are sharp, the strap feels comfortable, and it just looks really clean.

September 4, 2025
Unprompted review
Rated 5 out of 5 stars

i ordered the august watch

I’ve had my eye on the August watch for a while and finally decided to order it. It came quickly, the packaging looked clean, and the watch itself feels great on the wrist. Definitely worth the price.

September 5, 2025
Unprompted review
Rated 5 out of 5 stars

Bracelet order

I ordered a week ago and my order came very fast, which was great. The quality is really stunning, especially for the price. They also answered my questions quickly and clearly. I’m very happy with everything and would recommend them.

September 5, 2025
Unprompted review
Rated 1 out of 5 stars

Really bad experience

Really bad experience. Shipping denied for days, watch is unuseful, no battery. Support is deniying all support questions, answers with chatgpt prompts. refund still did not get

August 7, 2025
Unprompted review
CARDER logo

Reply from CARDER

We’re truly sorry to hear about your experience and the frustration this has caused, William. We understand how disappointing it must feel to face issues with your order and not receive the support you expected.

We’d love the chance to make this right for you. Please send us an email at support@car-der.com
with the subject line "CARDER Trustpilot (order number)" so we can prioritize your case and resolve it immediately.

Your feedback is important to us, and we want to ensure this is properly addressed. We look forward to hearing from you soon.

Rated 5 out of 5 stars

bought as a gift, ended up buying myself too

I bought a bracelet as a gift for a friend and when it arrived, I was honestly impressed. The packaging looked classy, the bracelet had a nice weight to it, and the shine made it look much more expensive than it actually was. My friend loved it right away, which already made me happy, but the moment I saw it in real life I knew I also wanted one for myself. So I ended up ordering the same piece again, this time for me. Now I wear it almost daily and it still looks brand new. It’s rare to find something that works so well both as a gift and for personal use.

August 12, 2025
Unprompted review
Rated 4 out of 5 stars

Customer support is on point..

Customer support is on point! I had a small issue with my order and decided to reach out. To my surprise, they answered within 10 minutes and immediately gave me an update. The person helping me was super friendly and really took the time to make sure everything was clear. A day later they even checked back in to see if everything was fine with my delivery. That kind of service you just don’t see often anymore, it really gave me trust in the brand.

August 27, 2025
Unprompted review

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