The bracelet is very beautiful. However, on the first day, the bracelet broke immediately, with no weird handling or anything. After i send a photo of the bracelet, they send me a new bracelet as repl... See more
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Elegant and timeless pieces. Delivered Globally
Netherlands
Replied to 78% of negative reviews
Typically takes over 1 month to reply
Great quality chains! If you want high quality jewelery for low prices, this is the place to be. I wear my chain 24/7, shower, gym, swimming and still nog fading color. Fast shipping and good customer service :)
Stay far away from these scammers, they steal your money. Even tho parcel has been lost by the courrier and this has been admitted, they won't even send a new shipment or refund.
STAY AWAY - SCAMMERS.
Reply from CARDER
Ive ordered the signet ring , which the site says still have stock . After i ordered ive recieved a mail with the info the signet ring was out of stock (which the site doesnt tell) . Theyre offering a solution that i can choose something else from te store , and after saying i would wait for the restock , they said theres no restock and i could choose something else from the shop en get 2 pieces for free . But i just want my money back if you cant deliver what ive payed for ! They just scamming people now
Had a small issue and they solved it right away. Appreciate the quick help.
reached out with a question and the person helping me was super kind and patient. That really makes a difference when shopping online.
Can’t say much more than this: perfect watch, perfect service.
Got my watch last month and haven’t taken it off since. Comfortable and looks good with everything.
honestly one of the nicest watches I’ve owned so far. The quality, design, and overall vibe are spot on. Definitely worth it.
Ordered two watches back in May/June — still never received them. Carter repeatedly claimed the parcel was “delivered.” It wasn’t. I never got anything.
What followed was pure incompetence and straight-up disrespect:
Zero accountability. I had to chase them for months. They never proactively contacted me once.
Lies + silence. They promised to resend, then ghosted me for days — only to later admit they couldn’t resend. Why not tell me then? Because they don’t care.
Insulting “solution.” After 3+ months of being strung along, their “offer” was to send me random jewelry worth €70 instead of refunding me for the watches I paid for. I didn’t order jewelry. I don’t want their jewelry. That’s not a fix — it’s an insult.
No refund, no respect. They’ve taken my money, offered nothing useful, and shown no intention of making it right.
This isn’t a “shipping mistake” — it’s bad business and blatant disrespect for customers. If you value your money and patience, avoid Carter. Buy from someone who actually answers messages and gives refunds when they screw up.
Reply from CARDER
I didn’t expect the watch to be this good. The details are sharp, the strap feels comfortable, and it just looks really clean.
The watch feels sturdy, the design is clean, and the service was really good. You can tell they care about their customers.
Been ordering from here a few times now and they always deliver. Love how consistent they are.
I’ve had my eye on the August watch for a while and finally decided to order it. It came quickly, the packaging looked clean, and the watch itself feels great on the wrist. Definitely worth the price.
I ordered a week ago and my order came very fast, which was great. The quality is really stunning, especially for the price. They also answered my questions quickly and clearly. I’m very happy with everything and would recommend them.
Really bad experience. Shipping denied for days, watch is unuseful, no battery. Support is deniying all support questions, answers with chatgpt prompts. refund still did not get
Reply from CARDER
Ordered a watch and it arrived quicker than I expected. The product looks great and I’m really happy with it.
I was surprised by the quality for such a fair price. Easily the best price range I’ve ever found for jewelry.
I bought a bracelet as a gift for a friend and when it arrived, I was honestly impressed. The packaging looked classy, the bracelet had a nice weight to it, and the shine made it look much more expensive than it actually was. My friend loved it right away, which already made me happy, but the moment I saw it in real life I knew I also wanted one for myself. So I ended up ordering the same piece again, this time for me. Now I wear it almost daily and it still looks brand new. It’s rare to find something that works so well both as a gift and for personal use.
Customer support is on point! I had a small issue with my order and decided to reach out. To my surprise, they answered within 10 minutes and immediately gave me an update. The person helping me was super friendly and really took the time to make sure everything was clear. A day later they even checked back in to see if everything was fine with my delivery. That kind of service you just don’t see often anymore, it really gave me trust in the brand.
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