After arriving back from holiday and receiving the watch box from my neighbor who had kindly taken it in, we shocked to find the box open, plastic bag ripped apart and the watch gone! I was stressed. I contacted CLUSE on their website form and explained. They came back quickly and sent a form to complete and asked for photos. Which I supplied. Within 2 days a new watch for my granddaughters wedding gift was with me by UPS. The outer box was in a much better condition too. Thank you CLUSE