I've been using Cluse since they opened. Bought many watches and referred many friends and family. Back then, I never had to send watches back but for my last order I had to! That is when the nightmare started. I sent the watches via royal mail they cleared customs but the warehouse did not receive them on their end, so watches were sent back to me.

Telling Cluse this they told me to send them via ups (terrible company) as this is what they preferred. On doing so I noticed it hadn't cleared customs. I did everything possible but Cluse also needed to contact Ups and fill a form. They did not. My parcel was lost and nobody took responsibilty. The only person out of pocket was me.

I lost money twice in returns process which clues would refund me but since they never received the package I lost watches and all my money!

Absolutely disgusted they have robbed me
! A company making thousands but have no value for the customers at all. They just washed their hands of it completely. Will never use again nor refer anyone.