ROSEFIELD Reviews 2,177

Ordered a watch and two personalized bracelets. When the shipment arrived, one of the bracelets were missing. I took pictures and emailed customer support, who responded quickly and fixed their ware... See more

After ordering the wrong earrings for my daughters birthday present, the earrings were returned to the company, unfortunately they were stuck in Customs. I was asked to pay a fee for them to be sent t... See more

I ordered a watch from Rosefield for my daughter’s birthday and the package arrived completely destroyed by water. The box, the gift bag, everything was falling apart. I contacted Rosefield... See more

Hello, Il recommend 100% this brand. The service is excellent! They were efficient and beautiful products too. Thank you so much AM

I bought a beautiful dove grey watch strap from Rosefield, which sadly became unwearable after a couple of months because the leather became very discoloured and grubby just from normal handling (i.e.... See more

After reporting a problem with a bracelet on Monday evening, I got a reply on Tuesday morning asking me for more details. After sending this information Tuesday evening, I received a message Wednesday... See more

After a row of unintended failures: lost pakkage, wrong order placed and more the friendly approach and helpfulness of customer-service helped a lot. Mother day was saved. Rosefield shines overal... See more

This is the third watch different members of my family have bought from rosefield. Beautiful watches and the highest quality. The latest watch that was purchased developed a problem with the clasp aft... See more

We ordered a bracelet as a gift for my mother in law. It arrived very fast and the packaging looked great. Unfortunately her bracelet broke after a few weeks. After contacting them, customer service... See more

Returns are to the Netherlands, not free and can incur customs costs. The support team have been unhelpful responding with "Please let them know that the customs was already paid when the order was... See more

Despite the fact that they made a mistake in the order and sent me a different watch model, after contacting me I immediately received a response from support who was extremely nice and helpful and th... See more

I reached out to Rosefield for assistance with a watch. There was no monetary advantage to them, yet there response was what we all hope for, but few of us receive. I received immediate friendly re... See more

Customer service second to none. I purchased a watch in November which suddenly developed a bit of a problem, I emailed Rosefield customer services (Anne) and explained the problem. Without any fu... See more

I ordered a beautiful little bracelet, but the package never arrived. Track&Trace said it was delivered, but it was never delivered in my mailbox. I was so sad since it was for an important day for... See more

Couldn’t be happier! My parents bought me a Rosefield watch last Christmas and we found the watch had stopped working (even after replacing the battery) the communication was fast and they were eve... See more

Rosefield has an extraordinary Customer care department. The service provided, the assistance, the policy are literally excellent and scarce to find. There has been an issue with a return of a produc... See more

I experienced difficulties with a new watch from Rosefield - problems with the clasp. I was very sad about the situation, but the Rosefield Customer Care service have been wonderful. Extraordinary ser... See more

I bought 2 pairs of earings from Spain and for some reason they got lost, after contacting them they replaced them quickly and got them eventually. My rate is 10 for rhe customer support.

My order arrived with the watch missing. I emailed customer service, showed the pictures of the items that did come and Anne agreed right away that there was an error. She immediately sent out the... See more

I've ordered a watch with engraving for my birthday. When the watch arrived I saw the straps had some discoloration. So I sent an email to customer service and Anne responded quick with a solution. I... See more

I ordered a watch for my wife for the holidays, and though the watch was beautiful and seemed very well made, the case size was not what she wanted. I initiated a return and there was a significant de... See more

I’ve had a Rosefield watch for a number of years, and when I sadly (through my own wear and tear) had a rather damaged watch face, the customer service team helped me out with prompt, useful responses... See more

I ordered a beautiful bracelet for my wife on Valentine's Day. The bracelet got lost only two days later making us very sad. Simone from customer support has made it possible to ship us the same brace... See more

I can not fault the process and delivery for this company, it was excellent! But I am disappointed with my products, got a 3 coin necklace with initials on each coin, the engraving is not very noticea... See more

I’ve purchased from Rosefield before and their watches are truly beautiful and so elegant. I recently purchased a piece from their new collection, which had a minor fault when I received it. However I... See more

After an accident with my first watch, with a crack on the screen, Rosefield have been great with helping me get a replacement! Very impressed with their professional, quick responses and their suppor... See more

I let them know that I had not received my refund and had not received any updates on my return (it had been many months, but the return was headed to the Netherlands so I gave it extra time). I submi... See more

I’m extremely impressed with the level of customer service I received. When I reached out with an issue, the support team responded quickly, kindly, and professionally. They went above and beyond to a... See more

I have been a customer for about 5 years now and have a few special pieces from them. A recent purchase found me reaching out to their customer service and it was such a pleasant experience. The respo... See more

What amazing customer service! I bought two watches for my wife to choose between, and then tried to return one. That involved posting it from the UK to the Netherlands. After a couple of weeks the w... See more

Beautifull products and great customer service. When i received my necklace there was a small dent in one of the corners of the pendant. I notified rosefield thru whatsapp and they responded the same... See more

I have had a fantastic experience with customer services from Rosefield. I am a UK customer and wished to return my order (no problem with the item, I just found my old watch) and there was a customs... See more

Purchased a replacement watch but accidentally ordered the wrong size. £10 return cost and then expects me to print the label with no other option (I.e. QR code)! It’s not 2004!

I bought a watch for my wife. There was a problem with the first one, but they immediately sent a replacement. I’m very satisfied and would definitely recommend them.

The communication with your customer service is amazing! They helped me very well to send new supplies for my watch! Super happy with it and also with your service! Great work 🫶🏼

The best after-sales service in the world. I’ve had two problems with the watch and they replaced it very quickly with new ones. The staff is super friendly and efficient. It’s a pleasure to shop here... See more

Customer Service is excellent. They exceeded beyond my expectations. Simone and Jenny were both accommodating.

I ordered with Rosefield but unfortunately, the order was lost during shipping. The support service asked me to check whether the package had been delivered at one of my neighbors' but it was not. So... See more

Great customer service from Emma at Rosefield. My watch face developed some discolouration and I emailed photos over. The watch was a gift from my boyfriend and frustratingly he seemed to have inadver... See more

My mother bought a watch but never received any confirmation of the purchase. Marie was extremely helpful not once, but twice. Several days after she confirmed to me that the watch had well been sent... See more

Customer service helpful but the fact that the company doesn't do full refund is unacceptable. I wasn't even aware that the item is dispatched from Europe as I ordered it from Rosefield UK and I also... See more

Customer service lacks the understanding of the problem. Everything that has been communicated to customer support seems to be just skimmed over in an attempt to get problem off their hands. First pr... See more

I really liked the service via the live chat, Alyssa helped me perfectly. Via e-mail however, I really started to doubt the reliability, which is why I hesitated to accept the payment link. Things tha... See more

Ordered almost two weeks ago and still haven’t received anything. Customer service unavailable, abominable service since the track & trace hasn’t even been updated since I ordered it. Very disappoi... See more

I recently bought a watch for myself as a birthday gift and it got lost in transit! I was so torn up about it because it said it got delivered but it never arrived :( A couple nights later after waiti... See more

Wouldn't recommend women's watch with 'leather' strap. Bought mine just back in December 2017, with pink 'leather' strap. It hasn't been a year yet but strap looks awful (warn off, lost pink col... See more

Ok folks. Top Tip - Just avoid. I'm not giving one star as they haven't actually been rude. They haven't been rude as the only communication with them has been by automated e mail. After order receipt... See more

Just a heads up folks for anybody Christmas shopping. Rosefield are currently so busy that they are not fulfilling their orders. So even if a product says "In stock. And available for immediate deliv... See more

I ordered a watch during the Spring sale on April 4. The order was confirmed, processed, and been marked “in transit” to my country since April 8 with no new updates since. I reached out twice to kn... See more

I cannot recommend Rosefield Jewellery enough! Their customer service is truly impeccable. I had an issue where I sent an item back without tracking (completely my fault), and for weeks, it seemed... See more