Everything was wrong. The beautiful watch was delivered promptly. The catch did not work and the watched stopped after a few hours. I immediately contacted customer care and was told to go to a Cluse shop and get a new battery. No such shop near me. My local Jeweler would charge £60 for a new battery. This did not address the broken clasp. I filled in a returns form and printed their address label and returned it. They would not take delivery. They claimed it was the wrong address, but I printed the address they gave me. No more assistance. I had to take it up with my credit card. Timeless!!