Marina

One of the straps on my backpack broke and I bought it over 2 years ago so I knew it was out of warranty. As I really like the bag and its quality/design, I wanted to buy a new one and asked for a discount code. Tom from Customer Service gave me the code without hesitation and I bought a new model which arrived within 2 working days. Great service and product that I recommend!

I bought a few products at Lookfanstastic for the first (and last) time on 06/01, order 460048750. The package was dispatched on 07/01 and since 09/01 there's no update in the tracking as the items are stuck in the UK border. I've contacted the customer service and what people mention in the reviews is true. It's terrible and it looks like I'm speaking with robots. I've asked for a reshipment and they said this has been requested but I haven't got any email confirmation whatsoever. I've read the bad reviews but because of the price I still insisted to buy there, such a mistake.

Edit: I've received the replacement today 02/02, hence I'm editing my review. It was very well packed and I'm happy with my purchase. I still think the customer services agents could have handled it better as my issue only got sorted after I left the review here.

Easy to book, very quick results (less than 1 hour for antigen test).