Kapten & Son Reviews 6,523

My Parcel was delayed for like 2 days, but the Customer team from Kapten and Son helped me through this and supported me, while the delivery partner DHL was not even responding to my calls. Thanks K... See more

Lovely bag with good storage and thought-out layout. The colour is nice as well 💚 The delivery took longer than expected and it would be great if it was possible to choose other options than home del... See more

Quite expensive, but nice models. As far as the Bali model is concerned, at that price I would expect/wish for a better adjustable chest strap. A few additional smaller zip/slot compartments on the in... See more

In contrast to some bad experiences below I am very satisfied about the Customer Service! After 2 months it happens that the seam of my stylish backpack was defect. I sent an email with clear photos,... See more

I recently had a very pleasant shopping experience at Kapten and Sons. My daughter needed a good backpack and it is extremely well made, lots of space and pockets, really light and comes with a protec... See more

The package was delivered within a week, the tracking was precise and updated regularly. The bag I ordered came without any flaws. The only issue was with the local delivery but that is not on the co... See more

Kapten & Son kept me informed about the package and showed a great deal of care and professionalism. The unpacking was an experience on its own with a perfectly preserved bag as a result. I am very pl... See more

I bought the Lisbon Duffle Backpack and can't comment on the durability but am obsessed with the design. It seems to have endless 'hidden' compartments and plenty of space in the main section for a we... See more

The delivery takes too much time. I get things from China faster! Tracking is available not the same moment it says the package is ready but 3-4 after which is not good. I like a lot the sunglasses b... See more

Great product, fast delivered! I think I might have looked at every single backpack available on the internet. Photos, reviews, everything! I found the Lisbon Pro to be the best value for money cho... See more

The delivery was smooth and fast. I was expecting that my parcel will be left on the mailbox but the delivery guy was so thoughtful as he even went to our apartment to hand deliver it. This only shows... See more

My order arrived quickly - less than a week! The brand provided excellent communication throughout the order and delivery process, keeping me updated every step of the way. I'm really impressed with t... See more

After an initial hiccup that was my own fault and resolved quickly the service has been excellent as is the product. I ordered a bag on Friday 22nd November and received it this morning. One of the fa... See more

I received the bag in December. And love everything about it especially the padded shoulder straps. It has this suitcase attachment so one can easily carry it alongside suitcase for long journeys. I f... See more

A very prompt delivery. The bag is super just right for our holidays in Spain as despite being compact room for everything one needs on holiday - passport, mobile,wallet ,makeup etc. Ten out of ten... See more

I received my Banff Forest Green without the shoecover. After contact the customer service, they send me in a few days the shoe cover. Great and efficient service. Great products and a customer serv... See more

It was just ok, DHL offered a rescheduling option together with a link to do that but it didn’t work. The company itself is impossible to contact and give no details other that a chat bot that is w... See more

thank you, the backpack looks great... it's love at first sight... well-placed pockets, beautiful design, appropriate shape for daily wear around town, fast and accurate delivery... thanks

Ordered a Bali bag from them, it is beautiful elegant bag. Very Happy with my purchase. Also, since it was imported from Germany HMRC mistakenly added custom tax to it, contacted Kapten and Son suppor... See more

I messed up my delivery address, but I was able to correct it very quickly with the help of their costumer service, and delivery went flawlessly. The products were exactly as advertised. I’m beyond sa... See more

My bag wasn’t delivered I picked it up from the delivery depot office. The email stated DHL whilst it was Parcelforce who had my bag!!! This wasted my time. The response when I complained was very rob... See more

The products arrived in 6 workdays to Budapest. The packaging was great, eco-friendly and even useful! I already tried one of the bags (Aarhus all black), it is very compact and lightweight. I wen... See more

I purchased the Lisbon backpack and was satisfied with the fabric quality and the whole feel of my bag. Shipping took little longer than I expected, but I was always notified about changes. Overall,... See more

Very nicely packed and delivered on time! I totally liked the quality of the backpacks at first sight! I recommend 100%

Ordered a backpack about 6 months ago and unfortunately the zipper on the front pocket broke recently. After I filed for a reclamation, it was approved within 24 hours. I returned the backpack, and th... See more

Bought the Lindby bag in sage green. Very aesthetic and pretty, matches well with the work aesthetic. Down side: it looks big, but the shape is so wide and impractical I can barely fit a lapto... See more

Would be great if you would ask for a phone number during the order process because it made the delivery such an unpleasant experience. The delivery guy could not reach us, and I had to wait in line... See more

Delivery was on time, my backpack looks perfect, it looks prettier in person tbh. I ordered the Bergen small cause I needed it a bag for work and this one looks very professional. it has lots of stora... See more

Product has such an amazing quality, but what I'm blown away with the most is the entire experience. Packaging, focus on details, brand messaging. Made me feel really like I'm ready for new chapter in... See more

Krass Kapten! I love the way the bags are carefully created and beautifully packed with the nice messages, that you would be really excited to have more fun experiences with a new side kick or "ba... See more

I was truly impressed by both the product and the packaging — everything exceeded my expectations. The bag I purchased is beautifully designed, with plenty of space and well-thought-out separate pocke... See more

Good quality bag. I'm excited to use it!!! The delivery guy didn't leave the package until he confirms my name... Thanks!!

I have a really old Kapten & son-wrist watch and finally the strap gave up. I guess that the straps are out of stock because I couldn’t find any on the website. But I contacted the customer service th... See more

I ordered a backpack from Kapten & Son during their birthday sale and it was a nice discount to start with. Delivery was delayed due to an increase orders they weren't expecting - they sent me informa... See more

Super fast delivery, the packaging was wonderful and the items are just gorgeous. Now it's just left to hope that they perform as promised and i'll be the happiest clam!

This has been my travel and work backpack for over a year. It’s in perfect condition, even after being exposed to sun and rain. I’ve now bought a second one to give to my boyfriend. This model fits th... See more

It was a birthday gift and it took too long to arrive, 14 days… But as a product I believe that is a good one :) sadly they don’t pack the backpacks on fabric bags, but more like recycled plastic... See more

it was an amazing experience, everything was very clear and accessible, I am very happy with my product. The glasses are great! excellent quality and cool case, I’m in love 🥰 I have been dreaming ab... See more

Delivery was incredibly fast! Love it. And backpack? That’s my second. One for traveling/gym and that one for office. I’m in love with Kapten & Son backpacks.

I'm surprised how good the quality is! Far exceeds all the bags that I've considered. Also, the layout and design is very practical and well thought out. Will buy again.

The bag I ordered and recieved looks and feels premium and of high quality , just as I expected

Very good quality of bags! Nice packaging and living on an island in Greece it came pretty fast!

Fantastic service. Ordering was easy and the delivery was very quick. Buying experience has been piece of cake.

The package was delivered and it made me so so happy as it is exactly as described on the website. The packaging and attention to detail did not disappoint at all. I am glad I invested in purchasing i... See more

I really like the design and the way it looks and feels. The only thing that i think isn’t working propperly are the backpack handles. They made it the other way around than a normal backpack. This le... See more

I wanted to order a watch + gift box when there was a -15% rebate and got an error in the process with my delivery address. I needed to correct my address but could not go back and fix it before or... See more

Bought a backpack earlier this year. Design is great and utility is good. The zip broke very early on after not that much use. I complained about this and was told I'd have to return the existing... See more

Products are good quality, however the way Kapten and Son is working should be changed if they want to keep customers. First, DHL, the worst couriers ever. Delivered package to the neighbors. Got sms,... See more

Update - it’s good to know that you are appalled by what has happened and if you have been let down by your Warehouse Partners then hopefully they can sort this as it’s your brand reputation - I ha... See more