Daniel Wellington Reviews 811

The watch is very beautiful but I'm not very happy with the quality of the leather band. I got this watch a year ago and with the first week the leather loop that the band tucks into broke off. Luckil... See more

The customer service is AI i need to talk to someone of the reason of my order being unfulfilled. I am not sure if I have to cancel my order or wait for it. There is no clear explanation of what is go... See more

Bought a Daniel Wellington three years ago, and I do still use it now and then. I've been collecting watches for a long time now, and although DW is considered one of the "cheapest" watches on the mar... See more

Unfortunately I can't change my previous review. After more than a month waiting and communication from a customer care finally case resolved and I have received Pave ring that was missing from the o... See more

Excellent customer service. Great contact with the customer. Problem solved with no drama or unnecessary questions. Straight to the point. Great quality watch and great straps that i purchased sepa... See more

Went to DW in gateway yesterday and I couldn’t believe the racism and how looked down upon I was. It was so bad that the other salesman apologised for his fellow colleagues behaviour, turns out she’s... See more

Exceptional service from Pauline, I couldn’t get hold of UPS for my collection…Pauline scheduled the collection for me, made sure to see my case to end.Giving feedback, assuring me, very patient.She... See more

I had ordered an item from Daniel Wellington which was later misplaced by the courier company. I lodged a complaint with their team and was assisted by Josie. Within 5 working days from the date... See more

Gotten my first DW 7 years ago and recently got the new Iconic Link. Absolutely love the quality. The leather strap could last so long. Of course, you don't compare it with luxury brands. But within t... See more

I am very satisfied with both the product and the service! I received my order very quickly, and everything was neatly packaged. I initially made a mistake with the ring size, but I immediately contac... See more

I got the wrong size for my partner and after a while of liaison we were able to reach common ground with the Daniel Wellington team especially Jazz from customer service. I was able to return the wat... See more

Obsalutely love the company despite a bit high prices on jewellery. I have made 3 online purchase so far. No issue with delivery in IE takes up to 2 weeks. Impossible to track and trace until it lan... See more

I emailed them to enquire about a watch they were selling and they kept me informed and communicated well throughout the entire process to help

I had a wonderful experience with Daniel Wellington’s customer service. They were incredibly helpful, friendly, and professional throughout the process. They made everything smooth and easy, and it tr... See more

I bought my daughter one of your beautiful watches for Christmas. Unfortunately, it was a bit too small for her taste. I received wonderful, exceptional service regarding returning the watch to you... See more

I had seen a bracelet I liked on DW site but it didn’t give the size. I got an email asking what I needed and they quickly came back with all the info I needed. I have several DW watches too …..love... See more

After a hiccup while ordering (payment went through but product wasn't ordered), I emailed customer service through their online form and I was helped by Ronald. He was a big big help and I am very sa... See more

I was new to Daniel Wellington, but I'm super impressed, I used the chat/ email function for a few questions and to exchange a ring size. Regine was helpful and processed my exchange with lots of com... See more

The crystal on my wife's DW watch was missing when she wore it. Initially, I'm unsure if DW warranty cover it but I decided to drop an email to DW. The customer service did a great job & guide me thro... See more

Quite a turnaround in my experience. Earlier today I posted a negative review of Daniel Wellington after frustrations surrounding delayed shipping of my order and my initial contact with call-in custo... See more

The watch was very beautiful unfortunately I chose the wrong size strap so it was too big and I had to return it. The customer service took long to respond to emails but I got my refund so I’m happy,... See more

Super efficient and detailed help. The team were amazing to work with and shipped my exchange very quickly after the return was received. Altogether a quick turn around time and great support.

I purchased watch for my husband´s birthday, the delivery was quick but we had struggles with attaching the strap properly, the custom service was very quick and helpful. They even reached to us when... See more

Products are substandard and this is a Chinese webite. Nothing to do with a physical store closing down. Cannot contact them to return items. Expensive lesson!!

Fabulous customer service, thank you so much Daphney. Quality product & very prompt exchange after I had made the wrong purchase of a replacement strap. I have had 2 DW watches for many years & love... See more

Purchased a watch and it was shipped very quickly. There was a bit of an issue with address provided for shipping but Josie in customer service helped get it sorted.

I’m really impressed with my Daniel Wellington watch—stylish, versatile, and perfect for any occasion. I had a small issue with returns, because i had bought a smaller size and wanted to purchase a bi... See more

Best customer service you can get. Mr Nico was so helpful and solved an issue with always super fast response. Well done , thank you a lot for this experience

I got in touch with the customer service team about my watch strap and was so pleased with the help I received from Jerika, really lovely and helpful, so quick getting back to me and provided all the... See more

I had a few issues and they were able to response to me very quickly and help me. Truly impressed by their service- I was assisted by Patricia, truly appreciate her kindness and willingness to help my... See more

Great customer service, really helpful! You receive a lot of feedback from minute one, and get informed of each step made. Thanks to Ervie for helping me!

I have always loved Daniel Wellington and so I decided to spoil myself and buy a watch. It took some time getting to me but that was due to delays from the courier, not DW themselves. Upon receiving t... See more

A part of my watch was broken while under warranty and they replaced it with a new one. From the first moment the communication was very fluid and they gave me a very quick solution.

I am very happy that my request for product return and exchange was responded to and handled promptly. The staff were very patient and understanding. This purchase experience makes me willing to cont... See more

I've had a problem with the item. Customer support reacted right away and in a couple of days I already had a new item. Great support and overall experience.

i’m obsessed with my daniel wellington watch. it goes with everything from formal to casual wear The strap is comfortable and easy to adjust highly recommend

I bought a watch online but forgot to apply a discount code I had. I asked for help to the customer support and, even if I have already received the watch, I was sent a partial refund. The support was... See more

10% off your first order. No conditions. But if you try use it during eofy it doesn’t work. Very deceptive and misleading.

I've always had a great experience with them.

I bought a watch a year ago. Beautiful and very nice. The leather strap broke after normal wear a week ago. I got in contact with customer support, who issued me a free package label to send in a... See more

the quality of the products are good. However, what let me down was the service by DW and their delivery service. I ordered two watches and only received one with no explanation of the other. when try... See more

I received my watch with a slight marks on the strap. I informed them and within a week I received the replacement and a small gift. It is rare these days to find a company as efficient and as under... See more

Highly recommend buying from the site since in many shops the watches are more expensive. The packaging and the quality of their watches and accessories is out of this world. The delivery and tracking... See more

This is a review I forgot to do a while back (October last year to be precise). First time using Daniel Wellington and I couldn't speak more highly of them. Purchasing a beautiful watch for my part... See more

Ordered a ring for myself and my husband but the size was too big. Emailed in to enquire about the exchange. Jazz was very helpful and prompt in providing the assistance on the exchange. There was eve... See more