London consumer

Everything was wrong. The beautiful watch was delivered promptly. The catch did not work and the watched stopped after a few hours. I immediately contacted customer care and was told to go to a Cluse shop and get a new battery. No such shop near me. My local Jeweler would charge £60 for a new battery. This did not address the broken clasp. I filled in a returns form and printed their address label and returned it. They would not take delivery. They claimed it was the wrong address, but I printed the address they gave me. No more assistance. I had to take it up with my credit card. Timeless!!

My order confirmation did not check my address and automated onto an old address. I immediately contacted Brandalley to rectify the address and it took three days to get back to me, by which time the parcel was already out for delivery. Fortunately I was able to redirect this for post office collection as Royal Mail was unable to deliver on the first round. A prompt response would have obviated the problem. Credit to them, I immediately received an apology and a credit for the delivery. I will continue to use this great site and commend the action taken.

Giant card ordered for new born baby. 5 days after the notified expected receipt date and still has not arrived. Paid for delivery

Beautiful pillowcase arrived in good time. The picture on the website cleaerly shows two pillowcases, but there is only one in the packet. So had to order and pay again for a pair. So you need to calculate the price accordingly and read the small print asssume the picture is not fully accurate.

Total rip off. I order a duvet cover - clearly advertised as such, for £35. They delivered a pillow case. They insist it is the correct code and will not take responsibility that an advsertised and labelled duvet cover can never be a pillow case. Obstinate and rude customer service - I am left with a very expensive pillow case - perhaps I now need Cindarella's slipper to place on it.