Avis Reviews 933

Avis/Budget car rental Florence airport- very rude , unhelpful and argumentative lady behind the counter. The engine of the car I was given suddenly ceased to work while driving at 90km/hr on the motorway. I kept on ringing the Avis/Budget roadside rescue and assistance number but the phone line was not answered. I also kept on ringing the airport office line and it was not answered .
I was stranded on the hard shoulder of a busy motorway, with shear drop on the other side of the barrier for over 2 hrs with no help from Avis/Budget. Eventually, I had to go to an SOS box to get help . I felt my life was in danger . I will never rent a car with Avis /Budget again and will not recommend the car rental company to anyone.

If you want to get overcharged, opt for Avis. For 2days and 19hrs we were charged €460 for a Fiat panda! the original rental fee was supposed to be €279 but they persisted that we have to pay €219.18 for an extra day added which we were not informed of this extra fee when we collected the car. total scammers. never again.

Systematic Fraud. The employee in Pisa Airport will systematically identifity damages he can charge you for.
I have now experienced this 3 times.

Returned a car to Verona Airport. 3 weeks later I’m charged €105 for nonexistent damage - I have photos of the car at the start and end of the rental to prove this. I have contacted Avis to request a refund to my bank card. To date I have only received automated email responses. I have sent 12 emails! This amounts to theft. What a way to treat a customer. Use Enterprise instead!! Cathal Ryan

Don't do it!
This company will prey on vulnerable customers including those with children and visitors from overseas who aren't in a position to argue at drop off when they have a plane to catch.
They don't reply to emails, but will steal your money once they have your credit card

Unfortunately there is no 0 score.
Very poor service and limited customer care.
The staff are shared between three rental companies, making the process confusing. Accessing the car is complicated, with only basic directions provided.
I did not receive the car I had reserved; instead, I was given a 3-year-old Kia with multiple damages. Of course, upon returning the car, I was informed of a small chip on the windshield that I supposedly missed, despite taking 17 photos of other damages.
Definitely to be avoided ! Last time for me at Avis.

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Servizio pessimo e accoglienza limitata.
Il personale è diviso tra tre compagnie di noleggio, il che rende il processo confuso. L'accesso all'auto è complicato, con solo indicazioni sommarie fornite.
Non ho ricevuto l'auto che avevo prenotato; invece, mi è stata data una Kia di 3 anni con vari danni. Naturalmente, al ritorno, mi è stato segnalato un piccolo danno al parabrezza che avrei dovuto fotografare alla partenza, ma che ho perso nonostante avessi scattato 17 foto di altri danni.
Da evitare assolutamente. Ultima volta per me con Avis

First time I received a down grade to be an Avis preferred customer. I used to rent cars from AVIS all of the world and this time I rented a car in Venice.
I am totally dissapointed since instead of give me the car I rented they give me a car with a lower category for the same price and completely crushed by hailstorm.

Picked up vehicle in perugia, was told to record any damage, which i noted, they had noted the front pumber damage as the rear (that too had damage), took photo. Returned vehicle to rome airport, guy said there is no note of damage to front despite me showing otherwise, take it up with avis, who have Taken over 1000 euros from my card, now trying to get this back, have used avis for many years, not any more, id give them 0 stars uf there was that option, go to italy by car, avoid avis

The agent offered me an insurance even though I had already had the same (I thought it was different) and he lied to me about the price. He said it was 19 euros and it was 19 per day plus taxes.
In the end I am pretty sure they lied about somebody trying to get into the car because they did not inspect the car prior the renting and afterwards they told me: Yeeeees, this is very common, it happens all the time especially with the type of car we gave you and you didn/t notice anything but we know what to look for.
They still didn't return the deposit.
They purposefully withhold info from you so they could rip you off in the end.

Chaos at Florence airport, 45 min wait for shuttle bus then 75 min wait in queue to pick up the pre-booked and pre-paid car. Would have gone to a different company if I had not pre-paid. The promised quick pickup was not true. Staff overwhelmed, too few on duty which for a July Saturday in a tourist resort in not acceptable

We had a pre-paid rental that had no GPS. We upgraded so we could get a GPS. We should have checked before leaving as it was not enabled. We went to two AVIS locations and they were no help and they didn't respond to emails or phone calls. We got lost so many times during our trip. Someone did eventually reply to an email and told us they would take care of us 10 days after we returned the car. 3 months later, they will not refund our money.
Total scam artists at this airport.
The car was dirty and stunk of smoke.

Avoid at all costs.

Great car. Great staff

If I could give no stars I would! Firstly we did the “fast check in” prior to collecting our rented car. We stood in a queue for half hour to note everything was in order (took all of 5 mins) then reached our car. To our suprise it was a nicer car than expected, excitedly we left to head out of the airport onto our journey. Again we waited half an hour for the guard to return to his post then to ask us for a printed contract to which we noted we did not get one. My husband hurries out back to the lady to get said contract and returns again to the boom… now no it’s not the right car as what was booked… again we have to head back to the office for the staff to then blame us for taking the wrong car despite very clearly giving us the bay number. Close to an hour of our time was wasted. Fast forward to drop off… we arrive at the airport and get hurried to the bay (no check no one to say what to do… very unlike any other country where we have rented cars from..) to then go stand in the queue again for another half hour to be told no the guys at the front need to check and take the key… absolute waste of time and will NEVER BOOK through this again

They charged me 385 pounds for a missing parcel shelf. This was not mentioned that it existed on the rental agreement and they accused us of losing it, even though we never even used the car boot. Absolute scammers. Do not use the Florence Airport branch of Avis.

If I could give no stars I would! We picked up an Avis car from Rome airport prebooked for a weeks family holiday. On the way to our destination the car went into ‘limp’ mode. We just made it to our villa. Avis sent a tow truck the next day and removed the car. Two days later and numerous calls we are no nearer to a replacement car! We have been told we maybe able to get a replacement from Florence airport but would have to make our own way there which is a two hour car journey. Our holiday is becoming a disaster as we can go nowhere. We are in a beautiful location but need a car to get anywhere. If one car can be removed so quickly why is delivering a replacement one an impossibility? Or from a location that is a sensible distance away?

I had the worst experiences renting a car from this company! They stole 130 euros from us! they made us insurance without our consent, when we returned the car they told us to pay 130 euros for the insurance that we didn't ask for, because we already had it from the booking! very arrogant, upon returning they presented us with a contract that did not correspond to the one they gave us when we took the car! so, I do not recommend! you will enjoy a low price but they will steal you as they know best!!!

Terrible service. Booked and paid for a car rental on 9th May. When our family arrived at the airport, we were told there was no car available and the booking was cancelled. No reason given. I phoned Avis and was told it must be an error on their system but the rental could not take place. No refund was given although it was paid in full months ago.

Had to rent a car with another company and now doing a small claims court case against Avis to recover the paid funds and consequential loss. If you rent with Avis be aware you can turn up and find there is no car for you.

DO NOT rent from Avis/Budget in Italy. It's the worst car and the worst customer services and the worst bunch of scammers. They will change the contract to charge customers more. Read the Yelp, Google reviews etc. The good ones are fake. The bad ones are real people reviews. If you decide to rent from them, be prepared to pay a lot more for what your original contract says and be ready to be scammed!!!

We booked and fully paid for the car in Aug 2023 upon booking online for $1000. At the airport FCO picked up, I was charged $600 more while the guy at the counter telling me it was "security hold" which will be refunded upon returned of the car. I looked at the receipts and it says " waivers" and "windows" protection etc. I trusted the guy anyway since it was already 11:50pm and we had already been flying, delayed and transferred for more than 30 hours...

On Jan 6, 2024 we returned the car with no instructions given. We circled around the FCO airport for more than 2 hours in the rain before someone nice from Hertz told us where to return. We DID NOT get our "Security Deposits" back!!!. Been at phone calls with credit card and Avis HQ for more than 3 months and finally they told me that I signed an agreement to say I waived all the waivers I paid for!!!!!!!

After 3 months in later March 2024, Avis tried to charge my credit card again for another $200+ for no reason. I had to close my credit card account just to avoid the scam charges. DO NOT EVER rent from them. They are unbelievable and I wonder why they are still in business with all the scams they run...

I’ve been trying to reach out Avis customer service representatives for last 2 days through the phone. I wanted to modify my reservation, first tried with Palermo/Italy numbers as I rented the car in Palermo. Then after tens of attempts I finally reached out someone who led me to the Netherlands number as I made my reservation through Netherlands. Then I called Netherlands number, a very helpful lady tried to make changes but it didn’t work out, she then guided me to contact with Italy office. Then I called the Italian number again for almost ten times and finally reached out a customer service personnel who couldn’t do the changes either. I spent almost two days to reach out someone who can support me on this issue! And in the end I had to cancel my reservation. The worst customer service experience I received ever. When you think the name of Avis you would expect professional service but you can get much better service from a noname rental company.

Scammers! Avoid, our you will be paying them for months. First, they charge more when you return it, even when prepaid, then they charge your credit card bogus charges that I am convinced they make up (read about it on Reddit for other horror stories).

They gave me a car with 3/4 tank of gas but claimed full and there is no one to verify with before you take car like most places. Pick up was second story of large building, cars were parking lot away from it. No one works the counter, we and other customers waited almost an hour for staff to show up, even though we had it booked for this time, and called ahead to confirm that morning.

Car was in terrible condition. Rearview mirror literally came off in my hand as I went to adjust it before even leaving lot.

The price was already expensive, but with the extra they are still charging my card it is absolutely ridiculous. I am at over $500 for a 26 hour rental.

Don't get caught by them, avoid!!