Never again
Never again — WORST EXPERIENCE EVER.
Avis Rome Fiumicino operates with zero values, and here’s why:
1. My rental was quoted at ~250€ online. In the end, I was charged double.
2. There was no signage to the Avis office (they had apparently moved buildings), making the process even more frustrating.
3. Check-in was a nightmare — nearly one hour of waiting with only five people ahead of me.
4. At registration, the staff was blatantly unprofessional: the agent was rude, took a personal call while “assisting” me, and tried to downgrade me to a car far below the tier I had paid for. When I objected, she openly complained to her colleague about me, and instead of addressing her behavior, he backed her up — all in front of me.
5. The clerk falsely told me I had no protection at all and tried to pressure me into buying unnecessary insurance. In reality, my rental already included coverage with an excess in case of accident. This was not a misunderstanding — the entire conversation was in Italian, so there was no chance of “lost in translation.” It was a blatant upsell attempt.
6. The car had a broken windscreen that was not even mentioned in the contract.
7. The final insult: Avis later called asking for a 10-star review in exchange for a 10% discount. Do they really think anyone would sell their integrity for €50?
This company shows nothing but disregard for its customers. It should not even be in business. Close your doors — WORST EXPERIENCE EVER.