Horrible experience at the Avis counter…
Horrible experience at the Avis counter in Milano. Showed up on time with all required documents (license, passport, credit card). But was denied the rental because I didn’t have international driving permit (IDP). The staff refused to provide anything in writing and instead falsely marked me as “no-show”. I spoke to 3 different people including Barbara who seemed to be in charge at the time and ultimate told me they will not release the rental. They show no empathy, even though I was traveling with an infant in the heat. I had no choice but to book a new car from Hertz (around the corner) who accepted my documents with no issue.
Worth noting: the area right outside felt unsafe with people loitering making the experience even more stressful.
Avoid this location if you are a US traveler without an IDP. Customer service was unacceptable.
