Bad. No idea of customer service. 0/10
Bad. No idea of customer service. 0/10.
We had already decided on:
a particular Herman Miller Embody desk chair;
particular
colours (black) for frame, arms, base, trim & castors, etc.
seat fabric and colours (Medley Chutney [2130] or burgundy)
and we had gone to Living Edge in Alexandria Sydney (on 15/3) to purchase or order same "there & then".
When we got there, it was confusing & difficult to enter the showroom.
Three assistants. None of them greeted, or even acknowledged our presence. More importantly, none of them offered to help.
We ourselves found where the Herman Miller stuff was displayed.
When we then approached a nearby assistant he didn't even look up or acknowledge us, or greet us, or ask if he could offer help, or even if we wanted help.
He appeared just too busy looking at a screen on his desk.
Eventually he paid us attention and offhandedly showed us the chair (all black) and said that it was the only Herman Miller Embody desk chair available (even from/.through the German manufacturer). His attitude was take it or leave it", it's in stock, there is no other!
Subsequently we found exactly what we wanted (colours and fabric) at two places online.
Suggest that you rather look at/use/buy from:
Seated (by far the best: 37 available fabric colours!)
or
Sit Back Relax
March 15, 2025
Unprompted review