Shaughna Wate

If I could give my experience zero stars, I would.

Renter beware. I picked my car up in Florence, drove it to Todi, parked it and drove it to Rome 2 days later. There are superficial scratches under the car, they are saying I made. I did NOT. They fraudulently charged my Credit Card for 2000. The damage was there when I picked up the car. The contract for the car, the color doesn't even match the color of the car I rented. I have heard nothing back from Avis. This is a complete SCAM! Do not rent from this company!! I am going to fight this with my insurance, CC, and possibly take them to small claims court- they can cover these expenses. This is the most ridiculous experience I have ever had.