Ani

Worst car rental experience I've ever had.
I rented a car from Avis Bologna Airport and returned it in perfect condition, with only a 30-minute delay, because the return area was confusing and poorly marked.

Despite this:

I was charged for an extra full day, even though I returned the car on the same evening.

I received a €196 damage charge for a scratch I absolutely didn’t cause. Nobody said anything when I returned the vehicle.

Luckily, I had taken photos and videos of the car before driving it, proving it was already scratched.
I sent formal emails with proof – and got no clear response.

⚠️ My advice: Record every inch of the car, don’t trust their “final invoice,” and don’t expect fair treatment after drop-off.

Never again.