United Kingdom
Review of Avis
0 stars if I could. I hired an electric car in Naples that was 66% charged on collection. I returned it with 65% and charged nearly £30 for a "recharge". Also charged £300 for additional cover that I had declined.
Have been an AVIS Preferred member for 25 years but will never use them again. Operating as a cowboy outfit nowadays.
Review of Graces Bags
Graces bags - awful. Web site states "Crafted from high-quality genuine leather". BS - bags are made from PU leather, or polyurethane leather, which is a synthetic material that mimics the look and feel of genuine leather.
Grace is a front. Bags are made in China - cheap, shabby, nasty with a crinkly plastic liner. Supposedly heavily discounted but not worth the price for PU leather.
Reply from Graces Bags
Thank you for your feedback. We’re sorry to hear about your disappointment and understand the importance of meeting your expectations. We strive for accurate descriptions and quality.
Please email us at feedback@gracesbagsonline.com with your order details so we can address your concerns and work toward a resolution. Your feedback helps us improve, and we’re committed to making this right.
Review of Parcelhero.com
They simply sub contract to other couriers, over which you have no control in terms of choice. Evri lost my parcel and I then ran round in circles with ParcelHero trying to prove that which was lost was mine and how much it was worth. Will never us again.
Reply from Parcelhero.com
Dear David,
At ParcelHero® we always work hard to provide great service and we're sorry to hear that your experience did not live up to your expectations.
We regret missing the mark this time, and greatly appreciate the time you've taken to provide us with feedback about your booking.
Rest assured we take customer satisfaction seriously and are continually working on ways we can improve.
Please consider leaving further comments about your experience on our user feedback survey below
https://parcelhero.com/feedback
Kind Regards,
Dan
The ParcelHero® Team
Review of Parcelhero.com
Sub-contracted to Evri who lost my parcel. Thankfully I paid for insurance. However they are just not paying up.
Reply from Parcelhero.com
Hello David,
I'm really sorry to hear about your negative experience and we are doing what we can to resolve this for you.
I can see you have an active customer service case and our agent will continue to work with you on the issue.
Thank you for your continued patience.
Kind Regards,
Dan
The Team
Review of Booking.com
Why does #Booking.com have the most useless, frustrating, obtuse, customer service on the planet? All they do is send automated texts and emails, including a phone number in New Zealand !?!?! but you can never talk to a human being.
Every phone call demands a Pin number for the reservation that you are querying but as I didn't make the reservation, just (incorrectly) charged for it, I can't oblige.
Every avenue of complaint is simply closed off, a brick wall that you can't get around. Worst Customer Service I have ever experienced, EVER.
Review of The Reverse Lookup
What a con - paid my money on the basis of a match only to then be told "no match". Should have been told that before I paid up.
Reply from The Reverse Lookup
Dear David Swain,
Thanks for leaving a review on our company. We are truly sorry that our service did not meet your expectations. Your feedback will be taken into account so that we can improve our service. Once again we apologise if you faced any issues.
Kind regards,
Emma
The Reverse Lookup
Review of Booking.com
I have received a malware email but am unable to get Booking.com to acknowledge the problem or deal with it. Contact details are impossible to find. They happily take a fee acting as an intermediary but are woeful at resolving issues themselves.
Review of National Tool Hire
Very flexible and sourced an alternative for me. Drop off and collection seamless.
Reply from National Tool Hire
Hi David,
Thanks for taking the time to leave us a 5-star review on Trustpilot! We're really glad to hear that you had a positive experience with our tool hire service.
We're always happy to go the extra mile for our customers, so we're glad to hear that we were able to find an alternative tool for you when you needed it. We also appreciate your feedback on our drop off and collection process - we're always looking for ways to improve our service.
Thanks again for your business, and we hope to see you again soon!
Best regards,
Bob Jones
Customer Relations Manager
National Tool Hire
Review of One Call Insurance
Shame you can't give zero.
No email confirmation, no documentation and no refund on the duplicate polcy purchased.
Promised to get back me but never did.
Will never ever use again
I suggest you think carefully before pressing the button. Cheap? Yes, but you get what you pay for .... or in my case not.
Review of Hansons Auctioneers
Having visited Bishton to watch a live auction in progress, I couldn't be there for the subsequent wine auction so placed an online bid
Simplicity itself and I won that lot. Payment and collection equally easy. Will definitely use again.
Reply from Hansons Auctioneers
Thank you for your kind review.
Review of One Call Insurance
Would have given zero stars if I could. Purchased travel insurance and thought no more about but day before I travelled realised I had received no documentation. Checked my portal only to see no policy showing so presumed it had not gone through or I had forgotten to do it. Purchased again.
Same result in no confirmatory email, no documentation and no show on the portal.
On my return from holiday I discovered that they had charged my credit card for both policies despite the lack of documentation and refused me a refund because they were now expired.
Phone lines closed, very curt responses on the lengthy chat. All to no avail. AVOID AVOID AVOID
Review of John Lewis
Buyer beware. Ordered Samsung American Fridge Freezer online. They emailed me and asked me to phone to arrange delivery. I advised them at the time that it was first floor and apparently that wasn't a problem but, on delivery, they refused to take it up to the first floor. Item returned to warehouse with no other option offered.
It has taken countless phone calls and a month to get my refund (~£1,000). The multi-outlet voucher that I used to purchase a JL voucher toward the cost has been refunded with a JL voucher, which I now cannot spend elsewhere.
Shabby customer service.
Reply from John Lewis
Hi David, thanks for your review. I'm sorry to hear that the delivery of your item didn't go ahead as planned. I can see a manager in our Delivery Resolution team has your case assigned and will be taking ownership. I'll let them know you've been in touch on here and are looking to be contacted to discuss further. ^Amy
Review of Tuffnells
Shocking. Item dumped outside the door of the property even though I was away. No advance warning of delivery. No option to reschedule.
To add insult to injury, the shower panel was shattered into hundreds of tiny pieces, leaving me with a postponed plumber callout, reorder, and having to dispose of the broken item at my own expense.
Pretty abysmal all round.
