The absolutely worst experience ever
The absolutely worst experience ever. The rules and regulations are so complicated, but they always seem to translate into more money is needed. None of Avis‘s offices in Italy work in concert. If you make a contract in Rome and have a problem in Naples, you are entirely screwed. The fact that Avis has a very limited variety of cars available is annoying, but pales in comparison with the tricky way they handle insurance. Do not get insurance from Avis. If you have the misfortune to use Avis as your car rental company, do it through Expedia and get insurance through Expedia. But I would just advise to avoid Avis entirely and use Europcar instead. They may seem to charge more upfront, but when all is said and done, Avis will pull a fortune out of you before your trip is over.