High-flyer

3 days after returning the car. No refund of amounts charged. A seperate amount of 900 euros issued on the day after return. No explanation why, no email, no phone call. Car was returned in perfect condition with no issues. After 7 emails to customer service I finally have received an invoice stating 900 euros charge for accident/repairs. I have had no email or phone call informing me of this. Again the car was returned with no issues so why am I being charged this? Absolutely terrible service, for a company I have used several times now and will not be using again.

No reason given for the 900 euro charge. Absolute scam

Since the switch to the ‘new’ company they have merged with, probably the worst customer service you can get. No one replies to the support email, which is the only way of contacting them (And is their dedicated customer support email) no one is willing to help or cares about customers. The merger now only allows 3 currencies to be used. Instead of unlimited options as it previously had. I personally have now sent 9 emails for a query which over a week later remains unanswered. They have funds of mine which I have repeatedly asked to be sent back and noone replies to emails. It has now been 3 weeks since the funds were sent. Before the merger, the customer service was 10/10. Emails replied to in less than a day, no issue with funds. Now it is hopeless to get a reply from them. Avoid and use Revolut, they have faster processing times, unlimited currencies and never had an issue. £100 of my funds still being held by currency fair and no help. Taking the matter further to consumer rights. Promised the case would be escalated and nothing done. Now illegally with holding funds I’ve asked to be retuned. 17 un answered emails in total

Parcel never arrived. Told ‘left in a safe place’ which on the details was stated the front door step. How is this a safe place? When it’s raining and cold. No calling card left. Checked all neighbours on the road, no one had the parcel. So clearly driver didn’t deliver it and couldn’t be bothered. Spoke to yodel online chat, as impossible to find a number to call them. Couldn’t help, had to speak to eflorist for it. Wouldn’t ring the driver. Thanks, great help from a delivery company if they can’t even contact their drivers. Flowers were for Mother’s Day for my grandmother. Shame it couldn’t even simply be delivered. Thanks for helping ruin my delivery for her.

Amazing experience, super friendly staff. All spoke very good English. Less than ten minutes to pick up car.
Super easy to return car. No hassle, no issues. Great price

Fantastic customer service from Dusan J. They really went above and beyond to help me with my order and I am extremely grateful for this

Absolutely terrible customer service. Do not ever use this company. Pay the extra and go to enterprise or Avis.

Originally had a booking for 14:30. The evening before I tried to move this booking on the Rentalcars app to 2130. 13 hours later after trying, it still sed pending. After speaking to rental cars on the phone they contacted easirent birmingham. They advised me they spoke to a manager called Margaret, who informed them the change was ok and there would be NO CHARGE.

I then independently rang easirent birmingham airport to confirm this myself. They confirmed Margaret had put a note on the system to hold the booking, but couldn’t guarantee the same car would be available. However no charge.

The reason this was stressful was because at this time I had to decide whether to fly in to Birmingham or a different airport if it was not possible to change the booking. However with this guarantee we flew to birmingham.

Upon arriving at easirent birmingham I was presented with a £600 extra charge. I asked several times to speak to the manager, but the extremely rude, unprofessional and unhelpful agent on desk refused to contact them. I asked why, and she told me it was ‘out of hours’ before preceding to then shout as us about being late for the pickup (Even though this was advised 12 hours before pickup) she told us she would then ‘message’ her manager instead of calling them, and preceded to drop the charge to £450. Still a ridiculous and unpayable fee, before goading us with ‘you shouldn’t have been late’

After telling her I was shocked at how this is how they treated customers here (and again re-iterated that I had informed the company and been told there was no charge) she continued to raise her voice and throw insults at us about being late for the pickup.
There was no care or understanding shown to our situation or respect as a customer.

I have previously used easirent before and never had this terrible and quite upsetting service.

What is more annoying is there were 20 cars sat there available for rent, including the exact model we had booked. But we were continued to be told our car wasn’t available and had to pay the extra fee.

What car hire company does not have a manager available to talk to? Or has a staff member that refuses to let you speak to a manager?

The only positive note I have to say is the shuttle bus driver is one of the friendliest staff members you could want.

Best hire I’ve ever had. I’ve been using green motion for 3 years now, and every time I have an amazing rental it’s because of the same employees, ‘Abdul’ and ‘Mark’.

Their professionalism, kindness and hard work is the only reason I keep going back.

I arrived on an extremely busy December Christmas car hire. I was attended to straight away because of my loyalty status, saving me at least an hour of queuing. The car was fantastic, and the entire booking was relaxed and enjoyable.

Abdul and Mark always go out of their way to make sure I’m happy, and always recognise that I am a regular customer. It gives me such a nice feeling when I book that I know I’m being looked after.

I’ve sed it before, but if Mark or Abdul were not at Green motion I would consider going somewhere else. It is employees such as these that make the experience so positive!

Shuttle bus has also improved massively! It arrived spot on time and left quickly when I returned the car.

Overall a fantastic booking! Extremely happy and looking forward to returning in February.

Best flower company I’ve ever used. 6
times in a row now. On time, perfect condition. Great prices. Will not use any other company.

Once again an amazing rental experience because of Gatwick’s Abdul Farooq.

Served super quickly, friendly, professionally and always goes out the way to make sure I’m happy.

I continue to use Gatwick green motion because of employees like Abdul.

Still disappointed with all the changes that seem to be going on with green motion as a company, such as the loyalty programme now being a rolling ‘12 month’ scheme, when I’ve rented over 35 cars now but only considered the lowest level (because of this). This offers nothing to loyal customers. The change in prices for modes of rental, and mileage being charged over 95 miles. Just seems every time I make a booking, the company is trying to get even more money out of the customer with constant changes, and not offering anything to keep loyal customers (such as myself) to keep coming back.

However I will continue to use this company because of the staff such as Abdul. And because the cars are always fantastic.

Abdul Farooq once again deserves praise. He is the only reason Gatwick green motion runs so smoothly. He constantly goes out the way to help and make sure I’m served quickly and efficiently and the only staff member there that recognises I am a loyal customer. (As the loyalty program doesn’t really offer anything these days) The cars remain cheap, but Abdul is the main reason I return to Green motion. Abdul Thankyou once again for your outstanding service. Still some issues with how slow returning the car can be combined with the shuttle bus, and the loyalty program still only considers me ‘Gold’ when I’ve rented 33 cars now (And having reached VIP status this year) but a lot better than the last time. No shouting at employees from the manager this time either, so hopefully my last review got through. Thank you again Abdul.

Once again I would like to start by praising some of the staff at Green motion. Because they (and the fact that the cars are cheap) are the only reason I keep coming back. Particularly Abdul. He is one of the friendliest and helpful people you will ever meet. If he ever leaves green motion, I will be changing my car supplier. Abdul I would like to extend special praise to your services once again. You make the experience 10/10.

However a disappointing visit again for several reasons. Firstly the manager ‘Debby’. It is so unprofessional to scream and shout at your employees full stop. It is highly unprofessional to shout at them with customers present. This isn’t the first instance she has done this. But it was so loud, I could hear her shouting from the check in area, and she was in the key drop off location. I have been in here before and she has screamed at a brand new employee because he was trying to help. I am fortunate enough to have been a manager and I never shouted at my employees. It makes not only the customers feel embarrassed, but shows a clear lack of management skills and is unacceptable. The employees work their hardest and her screaming at them doesn’t help anything get done. It sends a shiver down everyone’s spine and completely turns the atmosphere of the room toxic. I look around and see all the customers shaking their heads and looking perplexed. The employees look frightened. She clearly has some anger management issues that need to be addressed. She even came in and bragged to a customer ‘did you hear me shouting at them’ and laughing about it. It’s absolutely shocking behaviour.

Secondly, dropping off. For some reason this time it took me over 45 minutes before I left green motion after returning my car. And this isn’t the first time I’ve waited so long. One employee on duty for checking cars, so he was busy with another customer. He did apologise, but after standing outside waiting for 20 minutes I started to get agitated. The reason because the customer before me had had a small dent on her car. So he was pre occupied with her and paperwork. Couldn’t someone else have helped me check out?

That takes me onto the shuttle bus. My bus sat there for 20 minutes whilst I was sat on it. It was only when I asked what time it was leaving and mentioned I was going to miss my train that the driver shut the door and left. He seemed to be waiting for everyone queuing up or some other thing? Even though another bus was waiting behind him. The buses never seem to follow a schedule, and times before I have missed it and waited 30 minutes, or sat there (like today) and it not moving. Why offer a shuttle service if it’s going to be an inconvenience? A customer shouldnt have to allow for almost an hour to drop the car off when going to an airport. As this is an airport located car hire company.

Also after reaching ‘VIP’ status on the loyalty program. Earlier this year I was downgraded to gold, and now I find myself silver? Why? They seem to keep changing the loyalty requirements every month and now offer nothing special to their regular customers. I have now rented 25 cars from green motion yet I am now considered only ‘silver’. If you can’t offer perks to loyal customers, they will go somewhere else.

Normally I have a 10/10 experience at green motion. But this time let down by the manager and her anger issues, and dropping the car off. If the cars weren’t such a good price, and you didn’t have such good employees I would not come back.

If I could leave 0 stars I would. I paid the expensive £7.99 for SAME DAY delivery. The order was confirmed and was told it was being processed. This was placed at 9am. It wasn’t until 18:10pm that I received an email saying that my order wouldn’t be delivered and that it would be delivered one week later!!!!! I was offered a refund or the new delivery date. I asked for a refund of the delivery cost and to have it delivered the following day. This started a chain of 10 corresponding emails with one of the most clueless and useless admin staff I’ve ever had to deal with. She didn’t read any of my emails in what I wanted. I asked to speak to the manager or someone higher up and this was not done. Now I receive an email saying I will be refunded the entire amount when this is not what I asked for!! I asked for a detailed description of what happened and why when promising same day delivery it didn’t happen? I was just told ‘the local florist doesn’t deliver to your area’ it would have been nice to know that earlier than 6pm when it was too late to buy flowers from elsewhere. Also when I was purchasing the flowers I put in the post code and it sed available in my area. So how does that work? Absolutely shocking and I’m so angry. I will be telling as many people as I know NOT to use this company, and as I live abroad as an expat wth a large UK expat commuty who deliver flowers back home I’ll be sure to tell them not to use you. Unacceptable and disgusting service, you ruined my grandmas 80th Birthday.

As always great service from this company. Special thanks once again goes to ‘abdul’. Everytime I’m there he makes sure I’m served quickly, that I’m happy and that I have the best rental experience.

It is because of abdul that I keep coming back to green lotion and am now a VIP loyalty customer.

Thankyou again abdul for all your help and always going out the way to make my rental fantastic.

Best car rental company by far. All the staff very friendly, constantly receive great cars and always receive excellent service. Would peronsally like to thank 'Abdul'. He has made my experience at green motion that extra bit top class. Always goes the extra mile to help me out, is super friendly and provides helpful advice every time I book. I have used green motion 5 times now because of Abdul's great customer service.

Excellent service with super firendly staff. Especially Stacey on the front desk. She was very helpful, answered all my questions and set me up for a very easy experience so I have her to thank alot. Car was super clean, not even a scracth on it and very comfy. I will defiitley use rental cars again beacuse of the amazing experience i had this time.

Terrible experience. Charged £90 for a 3 second job. The engineer used a piece of cardboard to slide open the door which took no more than 1 minute. I was quoted a price on the phone of £70 then asked after the job was completed to pay £95 for labour and parts! Girl I spoke to on the phone claimed VAT was not included on the phone price but I was never informed this. I will never use this company again and will be informing everyone I know not to use them. Completely ripped off and conned absolutely disgusting customer service.