Eddie O'Hara

Just appalling. Car broke down and their only interest was in securing the car. Couldn’t provide a replacement unless I travelled 100 miles to collect it. These things happen. However getting a refund for the days without a car took eights months of war. No response to any correspondence. I had to use the services of European Car Rental Conciliation Service who were very good. I’ll never use Avis again. I thought they were a premium brand - they certainly charge premium prices.

An appalling experience. Car broke down which of course can happen any time. Avis in Italy were only interested in one thing - recovering the vehicle. We were stranded in rural Umbria and we incurred substantial transportation cost. To add insult to injury I had to get a car hire arbitration service involved to recover the cost of the two days I was without a vehicle. Six months later I still haven’t received the refund. Impossible to speak to anyone. Just about the worst customer service I have received in a lifetime.

A difficult job made easy by a very professional engineer. Can’t praise enough.

" We believe in rewarding loyalty here is a free bet". After three consecutive small wins, circa £20, " we have reviewed your account and have decided you are no longer eligible for any promotions. We will also scale down the amount you may place on any single bet."

Joke. No shortage of bookmakers about. Go elsewhere. Shame because the website works well and odds are competitive.