Andrea Turnbull

Awful experience when we rented a car from Palermo airport. Four days into the holiday and the car had a fault. We reported it and were told it would be picked up. Then we were to go to Sciacca the nearest town in a taxi( which would be reimbursed) and pick up our new car from the Avis office there. There isn't an Avis office in Sciacca! We were left with no other solution than to hire from a different company as Avis Budget would not answer calls especially when we spoke English. The calls were dropped. They took the money for 2 weeks car hire and only supplied a car for 4 days. They have not reimbursed the taxi fare. They should not be in business!