I reserved a 7 passenger van for 6 days…
I reserved a 7 passenger van for 6 days through Expedia. Pick up at the Rome airport and drop off at the Venice airport. They would not honor the Expedia price and said I needed another $1000 worth of insurance. I argued it down to $700 more and they said to call in later to resolve. This was after flying all night and 6 of us with luggage sitting in a parking garage. Rome Avis pick up was a cluster F. They gave me a van with the tire light on and adding air did not help. 2 hours later they brought a second van. As we drove out the DEF fluid light came on flashing. It took another hour to bring back for fluid. I returned it 45 minutes past the original rental time and they charged an extra day even though they delayed us 3 hours. It has been 3 months of calling and them saying it is under review. Do not rent Avis in Italy.