SIXT Italia Reviews 946

It was a great service at pick up and drop off. The only reason as to why I’ve given a 4/5 stars is that I strongly feel that rental companies should set up all their vehicles with front and rear camera to support clients who find themselves in a situation where damage was caused by another car and not by the driver.

I have been renting from SIXT Roma almost every year since 2018. In all those years I have never had any issues so I am so surprised reading the reviews. My only tip is to understand what you are purchasing before you get to the counter and understand what is covered. You may even have credit card coverage. We did have our car breakdown once while in Italy and the service and getting a new car was very simple... I am not fluent in italian but they were extremely helpful.

They office staff Veronica and Leonardo , where amazing accommodating all our needs which included a kid with disability and some special requests.

They are 5 star staff!

Extreme caution when renting with Sixt Brindisi necessary! I rented a car in August 2025 and returned damage-free. No issues were raised at drop-off. The agent said: "tutti bene, have a nice flight home!". Four days later, I received an email claiming damages. I immediately declined responsibility, as the car was returned exactly as received.

Since then, I’ve discovered that many others report the same experience: claims for unproven or pre-existing damages, dismissive staff, and charges that are small enough to not bother counteracting.
This doesn’t look like an isolated incident but rather a coordinated practice that borders on fraud. Strongly advise to decide against Sixt Brindisi!

Rented in Olbia Sardinia for 2 weeks.
Great service. Quick pick up an return.
Giuseppe was very friendly and helpful.
Car was good and clean.
No problems. would definitely use again.

Rented a car in Italy, worked fine and I returned the car. 2 months later I got a speed ticket from Switzerland(had not been there). Called Swiss authorities and said it’s mistake, they said ”sure we have a picture of you”. A day later I saw that the registration number of the cars did not match. SIXT had given my name and address to Swiss authorities (a mistake) I have informed SIXT info and data security for an explanation of how it could happen. None of them have replied. No more SIXT for me.

They will steal your deposit, that's all you need to know.

Got the report back that there were no issues with the car and a full deposit would be returned within 2 days.

One month later and nothing, and they just ignore your emails.

Sixt rented us a car with a damaged tire. We ended up with a flat on the side of a busy highway. They said it would be at least an hour before they could send anyone. It was an incredibly dangerous situation, so we put on the spare and found a place to get the tire fixed. The shop said it was in such bad condition they couldn't fix it. Sixt said they'd pay for the new tire, I just had to send the receipt. I've provided receipts, along with the records of all the times I tried to reach them by phone. They are now refusing to pay me or answer my emails. If you care about your family's safety, NEVER rent from Sixt.

We booked a car with pretty generous insurance cover online for our holiday in Puglia. The plane was delayed 2 hours leaving. I tried to “check in” the car the day before travelling and couldn’t because my husband has a paper license (still legal in the UK), and their system would not allow it. I spoke to 3 Sixt customer service people the day before we travelled and they told us not to worry that it would be sorted at Bari Airport.

ENTER THE SCAM TEAM at the airport!

The utter scammers at Bari airport would not accept the license nor would they transfer the car driver details to me. The choice I had was to cancel the booking and re-book at a vastly increased price, or have no car. One of the team even told me that there was no car available to us as we were a “no show” - ie didn’t show up at our predicted time!!! I explained that our flight was delayed and the slight delay was not under our control.

Because I complained bitterly the following day they agreed to give me a discount on the highly inflated new booking price, but it was still 50% higher than the original booking price!!

I have since written to customer services asking for a refund of the difference and they are supposedly taking our feedback very seriously but cannot refund the difference! Utter rubbish- they could if they wanted but have decided that the greedy “might lose a customer” way is the right one.

This company does not deserve to be in business- DO NOT TRUST THEM! Book with another hire company.

I prepaid €635 for a hire car, thinking everything was settled. When I arrived at the desk, the agent asked if I wanted a toll pass. I agreed, assuming it would simply cover tolls automatically and I’d be billed for the tolls I actually used. Instead, I later discovered it was charged at a flat €25 per day – adding up to €175 for the week – something that was never explained at the counter.

On top of that, the insurance protection fee was increased, even though I had already selected and prepaid the premium package in advance. They also added a “premium location fee” at the airport, despite the fact that I had booked the car from that exact airport location when paying upfront.

To make matters worse, when I returned the car, staff pointed out a small scratch on the wing mirror that I hadn’t noticed at pickup. It was clearly pre-existing damage that had been missed on their last inspection. Luckily, I had full cover, but it highlighted how inconsistent and unreliable their damage recording process is.

This company operates with hidden charges, misleading practices, and poor transparency. I felt exploited from start to finish. I will never use Sixt again and strongly advise others to avoid them.

We live in the uk and hired a car for a weeks holiday in Sicily . Before taking the hire car the attendant told us the car’s like new , no damage . Fortunately we had the sense to check over and there was wheel and bumper damage . We informed him to document and were clever enough to video and take pictures. When we returned the car we took evidence again as no damage during our hire . 2 months later my husband had £1,167.31 just taken from his account from sixt ( no emails / no warning) our bank claimed it back as fraudulent. Emails were sent to them to ask why and videos sent . All ignored . Latest is a threatening court letter . Our bank say they don’t have a leg to stand on as we have a paper trail and video evidence / photos . This is now harassment . Unbelievable situation we found ourselves in and totally corrupt hence the low overall reviews from customers . DO NOT USE !!!!!

I went to rent a car, but my rental was refused because the staff claimed my driver’s license was “too new.” They only looked at the issue date on the front of the card, without realizing how EU licenses work. In all EU countries, including Finland and Italy, the back of the license shows the original date when the driving right was first granted.

To make it clear: I have had the right to drive for over five years, but I had to renew my license card six months ago because the old one was lost. Renewing the card does not mean starting over as a driver — it is simply a reissued document. The back of my license clearly shows the original date when my license was first granted. I even presented an official document confirming the same date, but the staff chose to ignore it.

Because of this misunderstanding, my rental was denied and my weekend was ruined. I find it surprising that a professional car rental company is not familiar with such a basic detail of EU driver’s licenses.

Freud company.
You charged me extra money eventhough i returned car with full tank.
You gave me the wrong car keys at first and i had to pay for it ?
ALWAYS be sure when you return the car, personnel only wanted the keys, he didnt want my signature and if i asked to see the protocol there were added some damages, that did actually not excist.
Never use SIXT again,

I had booked a BMW Z4 Roadster M40i well in advance (one and a half months prior to my arrival) and received written confirmation for this exact vehicle. The entire purpose of my trip to Italy was centered around driving this specific high-performance sports car.

Upon arrival, after a long flight, I was informed that the car I had reserved and confirmed was given to another customer. Mr. D’Onofrio then offered me either an SUV or a BMW 420 Diesel as a replacement. These vehicles are not remotely comparable to the BMW Z4 M40i in performance, category, or purpose.

When I explained that the entire trip had been planned around this sports car, Mr. D’Onofrio responded rudely, dismissively, and without any willingness to help. His exact attitude was essentially: “This is what we have, take it or leave it.”

Unfortunately, I had no choice but to accept the BMW 420 Diesel, but the substitution completely ruined my travel plans. This was not the car I reserved, paid for, and was confirmed to receive. In addition:

Mr. D’Onofrio was hostile and unprofessional, raising his voice and shouting at me.

He demonstrated dishonesty by refusing to acknowledge the confirmed booking and making misleading claims.

His behavior showed a complete lack of understanding of both customer service and the importance of delivering on confirmed reservations.

Due to this failure, I returned the vehicle one day earlier than planned, as the trip had been ruined without the proper car.

This experience has caused me significant financial and emotional damage, as my entire trip was carefully planned around this reservation. I therefore

I paid the full rental amount in advance with my card. When I picked up the car, the service was denied because the cardholder's name wasn't on the card (as was the case with any other card issued by my bank). I was asked to contact customer service to request a refund. Over a month later, I was told that since I hadn't shown up to pick up the car, I would have to pay the full amount. When I complained, I was offered a voucher (unusable, since I can't pick up cars with my card). I've started a case with my lawyer and am waiting for a full refund for the cost of a service that was never provided.

Customer service 0/5 — Scammer 5/5
We had made a non-refundable reservation for a large car for 4 people and 4 luggages. We had concerned we might not get the car we needed (large enough, automatic) and so we contacted the company who assured us we would get exactly what we reserved for, or an alternative at no extra cost. We made our online checkin to accelerate the pick up, but our flight ended up being delayed by a couple of hours, during which they decided to give our car to someone else. When we got there, no more cars matching our reservation were available. We were offered a small car that couldn't carry 4 people with 4 luggages, or to upgrade. Since our reservation was non-refundable we had no choice but to take the upgrade, which doubled the price of our initial reservation. We've been trying to settle this with the company ever since we got back and nobody is replying.

Stay away from this rental company, you will get scammed. I showed up an hour and a half late because I could not find their location, they said they rented my vehicle to another person, but they had another vehicle for me which they will upgrade free of charge.

I went to the garage to get the vehicle and the vehicle was full of damage, scrapes scratches, and dents everywhere. I took a video of the damage, but the gentleman told me that it was not necessary, he said all the scratches were documented on paper.

Five days later after I returned the vehicle, they said that there are damage scanner detected additional scratches, they provided black-and-white images that can barely be made out.
They want me to pay almost $3500 for scratches that I never made. The vehicle was not scanned when I left the Genoa location, and was only scanned in Rome. These people will continue to rent out the same damaged vehicle and they will charge the next consumer for more scratches without fixing the existing. You cannot give someone a vehicle full of scratches and dents and claim that there are additional scratches and dents and continue to make money, each time a consumer returns a vehicle to you. This is called fraud you’re not in the business of vehicle rental, but rather the business of fraud.

There is a class action lawsuit that was one by consumers that Sixt in the USA had to payout. There’s going to be another class action lawsuit because they’re really scamming the tourist. Watch out SIXT Italy, Karma is coming. People are on to your game, it is all over the Internet!

Sixt delivered, thanks to Sara, our agent at Rome train station. I reserved 3 cars to get my family of 9 and extra luggage to my son's wedding in Tuscany. When I checked in at the counter, Sara reviewed my reservations and provided recommendations to ease our burden of 3 vehicles. She was engaged, helpful and made our Italy experience much better. Staff at the pick-up location where helpful with car seats and sent us on our way. I have traveled the world and this experience was exceptional. TY Sara!

I have been a regular customer for 5 years, same airport (Bologna) when I arrived, they did not have the car type I booked. So they offered me a free upgrade. Yeah nice service 👏🏻 But the happiness did not last, when I got the bill and the charged me full for the FREE UPGRADE. This is a loosing strategy, I would have used sixt every time we are there. We got a sommer home close to Bologna. Now I’ll never use that scam company again. WW. What a scam, gain a few thousand and loos a lot. Brilliant strategy 🤯

We arrived and are car wasn't ready. we were told to return in 20 minutes. We were then told it was unavailable and hard sold into getting a bigger car, not just ones size bigger. Discussion lacked clarity and detail. The following day, we changed the car to a smaller one. ended up paying more than we should have other car companies had the car we wanted at £300 less. Other branches of SIXT may be fine (and I have used them). Milan Linate - I wont be using SIXT again. The 2nd car was damaged on collection, this was from Milan station...we wer then charged for a different drop off. I hadn't planned on spending 6 hours on the 1st full day of my holiday to drive to s different location to collect a different car...they said it was fine. No confirmation in writing. This came through later.