Totalfitness Reviews 297

This gym is completely outdated and not worth the high membership cost. The equipment looks like it hasn’t been replaced or properly maintained in twenty years. Many machines are broken, handles a... See more

I have been a member of Total Fitness for 20 years. They are incompetent with no respect whatsoever for their members. I was involved in a serious accident which caused life changing injuries in... See more

I was a member about 3 years ago and rejoined recently (which I've now cancelled). The place is dirty, machine's are broken and are too old. The showers have a mind of their own either red hot or free... See more

I left this gym back in 2017! Apparently they were still holding my name & bank details 4 years later. I joined the gym to lost lbs not £££'s. They have offered 12 months free credit monitoring with T... See more

My wife got seriously ill so we cancelled our membership as I had to look after her. They accepted our cancelation but later said that I must carry on paying for the whole year!!!!! It’s not my fault... See more

Shocking!! When it comes down to the customer service - it’s undoubtedly one of the worst we have received as a family. Due to pregnancy, we froze the account, but later down the road had some compli... See more

I am being charged for not attending total fitness though I had emailed them a long time ago to cancel my membership. I am now receiving letters about missed payments😒 hello are you aware there coron... See more

Have a serious injury that will not be going away quickly. Tried to cancel my membership with a proper note from a doctor regarding the injury. Got told the document was not good enough and they would... See more

I would urge caution when dealing with this company. They have taken money from my son on multiple occasions and repeatedly blamed “staff training errors.” They once promised to credit him a cou... See more

Showing very little care for customers right now. Been a member for 5 years but the way they have handled covid is shocking. Classes cut and impossible to book yet no action taken by management to bet... See more

This company ruined my life, career, relationships and cost me thousands in therapy. PTSD, anxiety and further thousands in legal fees. Such a shame 😔

Worst company EVER! Customer service is zero. They constantly mess up DDR and cancel you lessons. Keep claiming after cancelling. Customer service and rude and unhelpful. Why Edge Hill outsourced the... See more

PRESTON BRANCH Pool managed by young staff who do not enforce lane etiquette - walking across lanes, walking in lanes, keeping head dry in the fast lane Pool OFTEN not as clean as it should be.... See more

Julie Guest said it all "Total disregard for your data leading to a serious data breach. What legitimate purpose do you keep people’s financial information for 3 years after they ceased to be a memb... See more

I pay for 3 family memberships and have been customer for years. My son was home from University and we asked the club whether he could join us for a game of table tennis. Two different responses but... See more

I’m a member and even though it’s advertised as free parking and the signs on the car park sat free customer parking you will have parking eye charging you extortionate fees if you lose track of time... See more

Poorly run gym, unfriendly staff (except for 2 or 3) , dirty and facilities are on and off. Make sure you call the branch you are going to first and ask if any facilities are down or you will be dis... See more

absolutely disgraceful. katie the General manager of bolton making decisions without meeting me in person and not saying me she wont give me the regional managers and telling me to F.OFF. I COULDNT B... See more

Awful, club is shoddy and tired. It seems I’m not alone in cancelling my membership legitimately and still being charged.. Even had a email confirmation from TF to confirm last payment date of 1st O... See more

Very disappointing! I signed up with Total Fitness as they offer real good facilities in our area, but now, we’ve moved house which is way too far for regular commute (7miles) and can no longer make i... See more

family membership is awful - joined as a family so we could go together. both kids are very good swimmers and know track discipline.. but we're now no longer to use either due to a) children now una... See more

Three times I have tried to email Head Office in order to request my 3 months be added to my membership due to the Covid lockdown. NO reply since a month after my first email since August 10th, not e... See more

Once again the soap dispensers are broken which leaves poor and unhygienic facilities for all and means you spread your germs all around. The area around the basins was also flooded with water which... See more

Honestly a scam I broke my leg and they still charge £50 a month, won’t let me cancel, the way they presented the contract was misleading, and there is litterally no point in getting the 12 month co... See more

I went with my daughters to Total Fitness in Chester. They wanted to join. Somebody explained things in a very basic way, saying we could just decide to leave whenever we wanted, no issues, everything... See more

The club has a ridiculous policy that parents are to stay pool side while the lesson is going on. In current busy lives we want to make most of our time. I was a member of david lloyd and my kids go t... See more

Bordering on fraud Gyms are disgustingly unclean , unorganised and virtually non existent class schedule. Complete lack of any customer service. Impossible to get hold of anyone. Emails not rep... See more

Useless gym. You leave the gym with utter irritation and stress due to not being able to have a shower after your work out. I like their equipments but their showers are COLD, no marer how much... See more

Been going to Bolton TF for years, have seen many managers come and go. The recent manager is a waste of space. Has no interaction with members whatsoever and when challenged either ignores requests o... See more

Absolutely terrible gym and the customer service is as bad. Not been to the gym for 5 months and still being charged. Spoke to customer services and was informed that will continue to be charged for a... See more

I went to make a member ship at this gym as my friends told me '' Yea its a good gym nice and quiet '' So I thought yea it's time for me to get back to gym. But all my motivation has gone as GENREAL M... See more

Absolutely shocked.’ve been a member at the total fitness gym in Bolton for 10 years. As I was parking the car a woman walked past me who I didn’t see and she stopped. I apologised as it being my fau... See more

Very poor service. No positives. And after looking online I found a lot of horror stories about aggressive legal action for members who wish to cancel, which in itself is a difficult process. DO NOT... See more

The rating that this review should get is 4 or 5. The issue is however that having been a long term member of the club, I recently had to cancel my membership through illness, however this petty comp... See more

A good gym but no respect at all for kids that can swim. my 10 and 12 year old are silver and gold asa levels yet i still need to supervise them and they're not allowed in the main pool, only the... See more

disgrace, cant get in touch with membership office regarding anything, 3 emails with 0 response when the first was sent over a month ago. no online facility in place to cancel membership just a bu... See more

Where to start,the problems are ongoing the main one being the hydro pool which was the big attraction for my wife and I joining,the temp is very often cool which is very disappointing. The showers... See more

Total fitness, Whitefield. Pools are dirty, showers are filthy, changing rooms are the same. Swimsuit spinner has been broken for 3 weeks. It plugs in and hangs on a bracket, keep a spare one in a cu... See more

Usually total fitness is amazing. It is quite expensive but you get what you pay for with a lot of facilities and classes. However I had a very poor experience with a member of staff at the wigan bran... See more

Where do I start !!! Total fitness -poor communication on joining , staff all happy and polite but when an issue needs addressing they don’t respond . Advertising “splash sessions” when th... See more

I emailed the membership.office twice during lockdown, giving reasons why I would not feel comfortable or safe returning when they reopened. My contract was due to run until the end of October, but... See more

Whitefield gym in Bury. The gym is good, the staff good, some great instructors - all commpletely let down by the useless website which is down more than up. Difficult to get value for money as you ca... See more

Disorganised and disappointing – especially for families We were told in advance that the instructor for the kids’ activities would be on holiday this 2 weeks, so we asked staff directly i... See more

Joined the Aintree gym approximately a year ago and was possibly the worst decision made! The staff are not the friendliest I’ve ever come across unless of course you pay for a personal fitness tr... See more

Luckily my contract is coming to its end with Total fitness Chester, Always something broke in the spa area, Winter time your guaranteed to have a cold Hydro pool obviously to save money on energy cos... See more

This company has been completely unhelpful. Despite numerous visits, emails, and phone calls regarding a full refund for an auto-renewed gym membership for £1000 (which we canceled on the same day w... See more