EG

Enrique Guzman

United Kingdom

Reviews

Review of Totalfitness


Rated 1 out of 5 stars

TOTAL SCAM from Total Fitness

I went with my daughters to Total Fitness in Chester. They wanted to join. Somebody explained things in a very basic way, saying we could just decide to leave whenever we wanted, no issues, everything OK there. Now that my daughter is going to live in a different city to study at University, they are putting so many blockers. Now they say that because she's going to a city where they have a gym as well, they can't cancel the suscription. This was a TOTAL MIS-SELL, this is completely illegal. I advise anyone to be careful when they join, it is a nightmare to end the contract. Or their people are not prepared to sell properly or they just scam people keeping them prisoners of a contract they didn't want.

September 9, 2024
Unprompted review

Review of Civitatis


Rated 1 out of 5 stars

Destroyed our Holidays

They just wrote 3 days before our trip to cancel our reservation, this is not fair, not it is impossible to book independently a Night Ghost Tour in Edinburgh. There isn't a number to call, terrible experience, destroyed our holidays. Nos cancelaron el tour Nocturno de los fantasmas 3 dias antes de nuestro viaje y ahora no hay disponibilidad para el mismo.....una verguenza total y no hay un numero al cual llamar.

August 21, 2021
Unprompted review

Reply from Civitatis

Hello, Enrique,
thank you for your comments.
Civitatis is an intermediary company. The local provider has its own schedules and can modify them on our website and close the activities when they have been discontinued for a while. In this case, we informed you of the cancellation of the tour when the provider let us know that it was not possible to do it in English. We are sorry that in the end you were unable to enjoy the experience.