Chat Patel

Been going to Bolton TF for years, have seen many managers come and go. The recent manager is a waste of space. Has no interaction with members whatsoever and when challenged either ignores requests or lies!! The gym is a total disgrace and dirty, was never like this previously. Pool attendants spend more time cleaning the pool area floor and take no notice of people in the pool, a disaster waiting to happen. Recently received an email asking for comments, completed this and where it stated if I wanted someone to contact me to discuss, I requested this but yet to receive a call (6 weeks ago). Head Office need to get their act together before it goes completely downhill. I've already stopped spending money in the cafe, so that's around £70 a month I'm saving!! This review will most likely get ignored just like the manager ignores its members. And yes, this is a genuine review and I have not received an incentive for writing it. Shocking!!!!!

Contacted through the internet. Fast and efficient service and identified and repaired the appliance within 3 days. Engineer was polite, called and text to confirm time of appointment and followed strict COVID guidelines during the repair stage.

Update: Having given them 5stars, now I wish to change to 0 stars. Invoice stated if any issues contact their number, 6 month warranty given. Contacted them a few days later to say problem has not been resolved, 6 calls and 2 emails and despite being told by the call handler 3 times that my call would be treated as a priority, I have still not heard anything. I am now reclaiming the total cost of the repair from my credit card (Section 75 Consumer Credit Act) as a charge back. All contact with this company has been logged and forwarded with my claim.