Carl Davies

United Kingdom

Reviews

Review of On AG

Rated 1 out of 5 stars

Con artist company

24th June On Running received my returned trainers that cost £260, I’ve had no refund & the customer service is terrible so 6 days ago I left a review on this site explaining my dissatisfaction, I received a response stating that the regional manager will be in contact to resolve the situation, Well I’ve heard nothing & its almost a month since my trainers were returned, I’ve exhausted every avenue & I’ve come to the conclusion that On Cloud are just a load of thieves tbh, I’ve made an appointment with my Bank to sort this problem out with a chargeback which will cost the company a fee, Never again will I purchase anything from this amateur company.

July 19, 2025
Unprompted review

Reply from On AG

Thanks for sharing your feedback about your experience with On. We're truly sorry to hear about the inconvenience you've encountered.

We want to assure you that we have proactively followed up with the team currently handling your case and have emphasized the importance of resolving the matter as quickly as possible. You can expect to be contacted shortly with an update and the necessary support to bring your case to a resolution.

Your patience and understanding during this time mean a lot to us. Please don’t hesitate to reach out if you have any further questions, we remain at your full disposal.

Your On team

Review of Totalfitness

Rated 1 out of 5 stars

If you want the full Spa experience go somewhere else

Luckily my contract is coming to its end with Total fitness Chester, Always something broke in the spa area, Winter time your guaranteed to have a cold Hydro pool obviously to save money on energy costs, On top of that the steam room never has steam & the sauna is always broke, Poor hygiene throughout the venue & shower area always rubbish left, Not worth the £50 off peak price because you very rarely get the full experience. Rubbish venue.

July 16, 2025
Unprompted review

Review of On AG

Rated 1 out of 5 stars

Worst customer service I’ve ever experienced

Return was received by On running on the 24th June, It’s now the 14th July & still no refund, Keep getting the same generic answers from their I Bot, But no solutions, I’m now feeling like I’ve been scammed, This has got to be the worst customer service I’ve ever experienced

July 14, 2025
Unprompted review

Reply from On AG

Hi Carl,

Thank you very much for your review and open feedback which we appreciate it very much.

However, we are sorry to hear that your recent experience wasn't as you've expected it to be.

We've reached out to our regional supervisor and they will get back to you as soon as possible.

We are passionate about improving and maintaining the quality of our products and services every day. We are sorry that this was not the case for you.

If you have any questions about your case, please contact us at any time and we will be happy to look into the matter.

We wish you continued fun and comfort while walking on clouds and a positive time.

Your On-Team

Review of Trailberg