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Review summary

Based on reviews, created with AI

Most reviewers were unhappy with their experience overall. Customers express significant dissatisfaction with several aspects of their purchases. Many consumers report issues with their orders, indicating a strong consensus around this problem. Furthermore, people seem to be on the same page regarding refunds, delivery service, and the level of support received from the company's contact channels. There is no alignment on the quality of the items. Consumers have also reported that the items received often do not match the website's descriptions, with some mentioning the use of cheap materials. Consumers also report issues with the return process, customer service responsiveness, and the accuracy of sizing.

Based on these reviews

Rated 2 out of 5 stars

Beautiful color but cheap material and very short cut. I'm petite and it barely goes to my waist. I will be ever order again. Their ad shows beautiful pictures but not what you get.

Company replied

Rated 3 out of 5 stars

I liked most items ordered (3) and are considering more, but with size problems on 2 have not been able to return or exchange. Unable to get a response after 5 emails.

Company replied

Rated 1 out of 5 stars

These sites are ALWAYS bullshit. Never order from them and always read the reviews first. There will be many that tell you to avoid them like the plague. If you do make that mistake, dispute it immedi... See more

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Rated 1 out of 5 stars

I ordered two items for $ 230 Soon asked to cancel unsuccessfully , after reading the reviews of all the ripped off people, The material is horrible, plastic nylon kind of mix never seeing so bad... See more

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Rated 1 out of 5 stars

I ordered and paid for 3 midi dresses worth over $250.00. Only 2 were delivered. When I followed up several weeks later up, I was informed by Sales "Linda" that it had been shipped Still, the ordered... See more

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Rated 1 out of 5 stars

I ordered a very nice and expensive party dress but they sent me a very cheap looking and so ugly dress instead. On their website they said if the dress is NOT AS DESCRIBED they will refund and free s... See more

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Rated 1 out of 5 stars

Very poor customer service. Did not solve the issues of 1: failure to deliver the ordered items on time. It takes 43 days before I received the ordered items. 2: Sent the wrong dress ordered. 3: Faul... See more

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Rated 1 out of 5 stars

I have never been more frustrated with an online shopping experience than I have with "Lily," who responds to the emails at Soolinen. After receiving items that did not fit well and were cheaply made,... See more

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Rated 1 out of 5 stars

I received a shirt more than a month after purchased. When it arrived it is made of a cheap ugly fabric not at all as advertised. I paid for a quality beautiful linen shirt and I got an ugly piece of... See more

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Rated 1 out of 5 stars

Total scam. Sweater looks nothing like photo. Cheap quality. Return involved several emails in which they offered me options of keeping sweater & getting a 10% refund, or keeping sweater & getting a... See more

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Rated 1 out of 5 stars

Wow, I am truly surprised that this company is still existing (IF) the customers allegations of their experience are TRUE BUYER "BEWARE" order at your "OWN" Risk.... If "NOT" TRUE" or unf... See more

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Rated 1 out of 5 stars

If I could rate this company a negative I would. DO NOT EVER BUY from this company. The pictures on the website are glamorous and entices you as do the prices. However, the quality is poor, the fit sp... See more

Rated 1 out of 5 stars

The 1 STAR is not for the company, I GIVE ONE (1) STAR, for all the customers who ordered and posted their experience with Retrolinin.com. I am just happy that I decided to check on this website to ge... See more

Company replied

Rated 1 out of 5 stars

I wouldn't even give a star for this seller. Scammed me out of hundreds of dollars. Would not take cancellations returns at the post office too expensive to return costing almost $100 to return one or... See more

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Rated 1 out of 5 stars

Horrible nightmare shopping experience with this store. THERE IS NO WAY TO CANCEL ORDERS ONCE THEY ARE PLACED AND THEY NEVER GIVE MONEY BACK. Hostile customer service is only contactable via email a... See more

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Rated 1 out of 5 stars

The items were extremely sub-par, made to resemble items in photos stolen from other websites. Before you order anything, do a google image search to find the real item. Fabric not as describe, wro... See more

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Rated 1 out of 5 stars

If I could give negative zero stars...believe me...I would! Their merchandise is completely misrepresented. Extremely cheap! Looks nothing like the photos. Sizes were not accurate. A complete rip o... See more

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Rated 1 out of 5 stars

Just received my orange patterned trousers and graffiti shirt. Nice designs but you have no right to describe these items as linen, because they are nothing like linen not even mixed fibres but che... See more

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Rated 1 out of 5 stars

I bought a dress from Soolinen that was described as %100 cotton and the pictures showed it had embordered hem edges. I chose size small. The dress arrived 3 months later! It was %100 polyester and di... See more

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Rated 1 out of 5 stars

After six weeks and many email communications, my order arrived and it was not as advertised. There is a guarantee return/exchange policy....however.....THE COST FOR YOUR INCONVENIENCE/ THEIR MISTA... See more

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Rated 1 out of 5 stars

I only give this company one star in order to be able to scream Buyer Beware! This is a bait and switch operation. It took nearly 4 months to receive my order and the blouse I ordered, as was pictured... See more

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Rated 1 out of 5 stars

I wish I could rate a 0. I purchased several items from soolinen and all were poor quality and basically they lie in their descriptions of their products. The description was for linen or cotton and t... See more

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Rated 1 out of 5 stars

Absolute scammers. Should be prosecuted for false trading. Took my money $US 200 & no communication since . 2 weeks ago.

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Rated 1 out of 5 stars

Only gave it 1 because it wouldn’t let me put zero! Paid $129 ( £94 ) and after many emails due to non delivery, and after 5 weeks I finally received the dress I ordered .OMG , absolutely not... See more

Company replied

Rated 1 out of 5 stars

SUMMER, IN REPLY TO YOUR MESSAGE, AS I HAVE SAID, IT IS A USELESS EXERCISE TO EXPECT AN HONEST CONDUCT FROM YOUR COMPANY. YOU STILL HAVE NOT REFUNDED MY MONIES OR REPLACED A FRAUDULENTLY ADVERTISED IT... See more

Company replied

Rated 1 out of 5 stars

Pls do not buy from this shop. Not reliable. Bought a long dress just came today and dress is different design with cheap material and short. Seller, pls dont anyhow use the photos which is not the sa... See more

Company replied

Rated 1 out of 5 stars

They can't improve. They are deceptive and untrustworthy. The dress I received looked absolutely nothing like the dress I ordered. And it was stained in several places. The excuse I received was t... See more

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Rated 1 out of 5 stars

Purchased hats and two dresses. Hats were not packaged in a box but just wrapped in plastic, creasing and deforming the hats. One hat was coming apart at seams. One dress was extremely unlike the s... See more

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Rated 1 out of 5 stars

I ordered a very pretty dress, received it and the fit was horrible, the material was cheap and I'm trying to return it I texted customer support and heard from kim, She assured me that she would... See more

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Rated 1 out of 5 stars

Items are not made of the materials they list and they send incomplete orders. Dreadfull plastic fabrics with strong chemical smell. Zeri customer service for explanations, refunds etc.

Company replied

Rated 1 out of 5 stars

Soolinen is selling goods by deceiving consumers. Don’t believe the pictures in the commercial. They are cleverly explaining the product falsely and when consumers receive the goods late they will k... See more

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Rated 1 out of 5 stars

Poor quality clothes, not as pictured, colors on web don't match what I received. WAY too small on length as pictured when received. Tried to return it almost 100 dollars to ship back to China. Forget... See more

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Rated 1 out of 5 stars

This is a scam. I order about a $1000nzd of clothes based on the advertisements. What I have received is utter rubbish. Material is fake, stitching is worse than a 5yr old could, way oversize and r... See more

Company replied

Rated 1 out of 5 stars

I ordered a "cotton/linen" dress from this company that had, according to the picture, a loose, drapey fit, a wide neck, oversized shoulders, and a side slit. I was sent a poplin (not a linen thread... See more

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Rated 1 out of 5 stars

Oh my, wish I had read these before I spend close to $200 Bought 2 pairs of boots. The pictures online looked amazing. Got them, they are cheap CHEAP knockoffs of the pictures they posted. Not even... See more

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Rated 1 out of 5 stars

Received a damaged item. Also, label says 'linen', however, it is a cheap polyester shower-curtain like material. I was provided the option to return it using international shipping, gettng a 15% refu... See more

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Rated 1 out of 5 stars

Don’t waste your money! Not one of the items received was as described. The fabric is NOT linen but some synthetic. Quality is awful. Returns next to impossible.

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Rated 1 out of 5 stars

Not happy tried to make a return. Didn't answer my emails. The return is in chinese. Very convenient as no one at the post office can read it. I would never purchase from them again. . My rating not... See more

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Rated 1 out of 5 stars

They lie about everything The fabric is the cheapest of the cheap Nothing looks like the photos Don’t be stupid like me, and read the reviews on trustpilot first I actually felt anger when I ope... See more

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Rated 1 out of 5 stars

I cannot believe a company that is just such a scam and is allowed to get away with everything they do ! I am still experiencing anxiety about the case that I am in trying to get a refund after sendin... See more

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Rated 1 out of 5 stars

Its absurd to be called soolinen since the fabric is unidentifiable, certainly not linen. very low quality clothes for too much money.

Company replied

Rated 1 out of 5 stars

This complaint is regarding order # 289372. I paid $247 USD. I wrote a complaint on this platform that, of the 4 items ordered 2 were wrong size and 1 item never arrived. "Summer" from Soolinen resp... See more

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Rated 1 out of 5 stars

It was the first and last time I will buy anything from Soolinen. I ordered a bag and it took so long to get here but more importantly they sent the wrong bag. When I contacted them to get informa... See more

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Rated 1 out of 5 stars

Im updating my complaint bcos i want everyone reading to know even tho Soolinen responded to my complaint below that they "accept return for no reason with free shipping for return items". Thats no... See more

Company replied

Rated 1 out of 5 stars

I received my order, which I ordered in a size 2x. It fit like a size 12. Also very scratchy. Trying to get a return address is like talking to a wall. This is a $68 top, plus the extra, totaling... See more

Company replied

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Company details

  1. Women's Clothing Store

Written by the company

What we do? Soolinen.com designs and makes chic plus size dresses and outfits. We provide custom make service for every customer. Our designer team: Talented designers from US, China, Japan, France, Italy and India. What you find here: 1. We have around 40% repeat customers and they tend to leave reviews on our website, not here. 2. We can't guarantee 100% satisfaction and we try our best. Outfits may not fit perfectly, which happens frequently for online shopping. And those customers tend to come here and still, we try every effort to make 100% satisfaction 3. We don't have a chance to invite our real buyers to leave feedbacks for their real purchase, since we don't pay here, we have a score near 4 on Facebook. 4. We can't guarantee everything true here, since most of the reviews may not from our real buyers, which are marked as "organic". We are doing great and we do have competitors.


Contact info

2.1

Poor

TrustScore 2 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 98% of negative reviews

Typically replies within 1 week


Rated 1 out of 5 stars

Ordered 2 shirts in medium

Ordered 2 shirts in medium. Received extra-large. The company requires returns be made to China, with an over 75% fee for exchanges! What a rip-off.

July 12, 2025
Unprompted review
Soolinen logo

Reply from Soolinen

HI patricia
We accept return for no reason within 30 days after you sign the package.
And we are trying to build our storehouse worldwide, and we will try our best to provide 100% satisfaction customer service.
If you find item received not as described,Wrong color size, fabric or pattern.
Please contact us email: sales@soolinen.com for a return or exchange. We will cover the shipping fee.
Usually we reply within 24 hours on business days.
Thanks
Summer

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Rated 5 out of 5 stars
Verified

The fabric on these patchwork denim…

The fabric on these patchwork denim pants is amazing. They're so comfortable and honestly fit like they were made just for me.

July 7, 2025
Soolinen logo

Reply from Soolinen

HI Rosaria
Thank you so much for loving our products, which is a great encouragement for everyone in our team.
We will keep design more wonderful designs for customers like you.
May all the best for you and your family.

Best Regards,
Summer

Rated 5 out of 5 stars
Verified

This lace-up linen cardigan is perfect…

This lace-up linen cardigan is perfect for summer evenings. It was a nice surprise that it came wrinkle-free right out of the package!

July 11, 2025
Soolinen logo

Reply from Soolinen

HI Malinda
Thank you so much for loving our products, which is a great encouragement for everyone in our team.
We will keep design more wonderful designs for customers like you.
May all the best for you and your family.

Best Regards,
Summer

Rated 5 out of 5 stars

I'm so pleased with this knitwear…

I'm so pleased with this knitwear dress, it's incredibly soft and keeps me perfectly warm. It has become my favorite choice for a chilly evening out.

April 28, 2025
Unprompted review
Soolinen logo

Reply from Soolinen

HI Sand

Thank you so much for loving our products, which is a great encouragement for everyone in our team.
We will keep design more wonderful designs for customers like you.
May all the best for you and your family.

Best Regards,
Summer

Rated 1 out of 5 stars

Total ripoff

Total ripoff. Clothing is not what is pictured. Poor quality. “Easy returns” and “full refunds” is a lie. They told me I sent it to the wrong address when I returned it to the address on the label. Kept over $220. Absolute fraud. Been haggling for two months now.

May 5, 2025
Unprompted review
Soolinen logo

Reply from Soolinen

HI Elm
I checked the mail and we provided you a return address, but you did not return it to the address we provided.
So we cannot receive your return package.
You can contact the post office to return your package and return it to the address we provided.
We will process your refund immediately after we receive your package.
Best Regards,
Summer

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Rated 5 out of 5 stars

This orange cardigan brightens up any…

This orange cardigan brightens up any outfit! It's so comfortable to wear, and I always get compliments when I have it on.

June 16, 2025
Unprompted review
Soolinen logo

Reply from Soolinen

HI Vanessa
Thank you so much for loving our products, which is a great encouragement for everyone in our team.
We will keep design more wonderful designs for customers like you.
May all the best for you and your family.

Best Regards,
Summer

Rated 1 out of 5 stars

The clothing is expensive to start with…

The clothing is expensive to start with and then takes forever to receive and then very cheap and not what advertised and you can't return. They leave it up to you to figure out how to return it and then I find out it is all from China. Would never recommend anyone ordering from this company

July 1, 2025
Unprompted review
Soolinen logo

Reply from Soolinen

HI mark
We accept return for no reason within 30 days after you sign the package.
And we are trying to build our storehouse worldwide, and we will try our best to provide 100% satisfaction customer service.
If you find item received not as described,Wrong color size, fabric or pattern.
Please contact us email: sales@soolinen.com for a return or exchange. We will cover the shipping fee.
Usually we reply within 24 hours on business days.
Thanks
Summer

Rated 1 out of 5 stars

Horrible

Horrible. Clothes are poorly made. Tried to return via their instructions. Had to pay for postage to China. Will only allow USPS. Very expensive. Sent off months ago. Just got package returned to sender. What a waste.

July 8, 2025
Unprompted review
Soolinen logo

Reply from Soolinen

HI Brett
Your package may be returned by customs.
Can you provide a return tracking number?
I will help you find out why.
Best Regards,
Summer

Rated 5 out of 5 stars

This bracelet is so delicate and…

This bracelet is so delicate and beautiful! It looks just like it did in the online pictures, which is always great.

June 9, 2025
Unprompted review
Soolinen logo

Reply from Soolinen

HI Clara
Thank you so much for loving our products, which is a great encouragement for everyone in our team.
We will keep design more wonderful designs for customers like you.
May all the best for you and your family.

Best Regards,
Summer

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Rated 5 out of 5 stars

My new patchwork pants look great and…

My new patchwork pants look great and feel so comfortable on. The style is so unique - I've already gotten lots of questions about them!

June 10, 2025
Unprompted review
Soolinen logo

Reply from Soolinen

HI Nina
Thank you so much for loving our products, which is a great encouragement for everyone in our team.
We will keep design more wonderful designs for customers like you.
May all the best for you and your family.

Best Regards,
Summer

Rated 5 out of 5 stars

fles on this shirt add such a lovely

fles on this shirt add such a lovely, elegant touch. I'm so pleased with it, and it fits me very well.

June 19, 2025
Unprompted review
Soolinen logo

Reply from Soolinen

HI Adrienne
Thank you so much for loving our products, which is a great encouragement for everyone in our team.
We will keep design more wonderful designs for customers like you.
May all the best for you and your family.

Best Regards,
Summer

Rated 1 out of 5 stars

DO NOT BUY FROM THEM

Horrible nightmare shopping experience with this store. THERE IS NO WAY TO CANCEL ORDERS ONCE THEY ARE PLACED AND THEY NEVER GIVE MONEY BACK. Hostile customer service is only contactable via email and waits days to respond to each email and reply. This store should be forced to close because of their anti-customer business practices. DO NOT BUY FROM THEM.

Dress that I wanted to cancel was shipped anyway (took 15 days) and is very low quality flimsy plastic fabric and not worth even the discounted price. DO NOT BUY FROM THEM.

June 24, 2025
Unprompted review
Soolinen logo

Reply from Soolinen

HI Derrick
Due to time differences, there will be a delay in replying.
But we usually reply within 24 hours on weekdays.
If your order is in the shipping status, we will process a refund for you after intercepting it successfully.
If you find that the item you received is not as described, the color, size, fabric or pattern is not suitable,
please contact us by email at sales@soolinen.com for return or exchange. We will cover the shipping costs.
Thank you
Summer

Rated 1 out of 5 stars

I wish I could rate them a 0

I wish I could rate a 0. I purchased several items from soolinen and all were poor quality and basically they lie in their descriptions of their products. The description was for linen or cotton and the actual products are polyester and rayon. They will not refund your money so don’t waste your time.

July 10, 2025
Unprompted review
Soolinen logo

Reply from Soolinen

HI Jamilah
We accept return for no reason within 30 days after you sign the package.
If you find item received not as described,Wrong color size, fabric or pattern.
Please contact us email: sales@soolinen.com for a return or exchange. We will cover the shipping fee.
Usually we reply within 24 hours on business days.
Thanks
Summer

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Rated 1 out of 5 stars

Email Harassment

This company sends me 2-3 emails a day despite asking them to stop. Sure I blocked them but my spam is overflowing with them. They suck

April 1, 2025
Unprompted review
Soolinen logo

Reply from Soolinen

HI Lucy
Sorry to bother you. We will stop sending you emails.

Best Regards,
Summer

Rated 1 out of 5 stars

SUMMER

SUMMER, IN REPLY TO YOUR MESSAGE, AS I HAVE SAID, IT IS A USELESS EXERCISE TO EXPECT AN HONEST CONDUCT FROM YOUR COMPANY. YOU STILL HAVE NOT REFUNDED MY MONIES OR REPLACED A FRAUDULENTLY ADVERTISED ITEMS. YOUR COMPANY IS A DISGRACE AND, IT APPEARS, I AM NOT ALONE WHO HAS BEEN RIPPED OFF.

June 30, 2025
Unprompted review
Soolinen logo

Reply from Soolinen

HI Catherine
Have you returned the item to us?
If you have, please provide us with the tracking number of the return.
We will process your refund immediately after we receive your returned package.
Best Regards,
Summer

Rated 1 out of 5 stars

Useless organisation

I have received many items which are the wrong size, colour or item but have kept them.
The last dress was unwearable since it was the wrong size. They said they had no returns policy but I could send the dress back at my own expense - £31.30. They claim the package is being returned to me.
Completely unacceptable. Useless. A con. Poor workmanship. Shoddy clothes. No management.

April 25, 2025
Unprompted review
Soolinen logo

Reply from Soolinen

HI Lynn
We accept return for no reason within 30 days after you sign the package.
If you find item received not as described,Wrong color size, fabric or pattern.
Please contact us email: sales@soolinen.com for a return or exchange. We will cover the shipping fee.
Usually we reply within 24 hours on business days.
Thanks
Summer

Rated 1 out of 5 stars

Buyer Beware

Buyer Beware. Terrible company. Shipping takes forever, they do not stand behind returns. They failed to ship an item for over 2 months. After multiple attempts at a refund, they finally created a label and then sent me a broken shipping link. My bad for trusting what looked like a legitimate company. Run away.If I could give negative stars, I would. No, Summer you don't. I can copy your company response to me if you want. I appreciate that it took a negative review to get a response, too little too late. After months of being told the jacket had shipped. Last refund request was on July 7th, b mysteriously shipping label with broken link in Chinese was created July 8th ... please give us another chance, maybe it will look great on you. Again an ignored request for a refund and now the suggtit needed some kind of special shipping? Gaslighting, False Advertising, Buyer Beware.

Hello, Karen
Thanks for your email.
Maybe it will look great on you.
The package has been re-shipped.
Can you give us another chance?

May all the best for you and your family.

Best Regards,
lily

May 29, 2025
Unprompted review
Soolinen logo

Reply from Soolinen

HI Karen
Sorry for the delay
Maybe the product you ordered needs to be customized
and this is international express, so it will take a little longer
Also, we accept no-questions-asked returns within 30 days after you sign for the package.
If you have questions about your order
Please let us know your order number
We will help you check your order status


Best Regards,
Summer

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Rated 5 out of 5 stars

This is a surprisingly stylish winter…

This is a surprisingly stylish winter coat for the price. It's not the warmest for freezing days, but it's perfect for most of the season.

June 9, 2025
Unprompted review
Soolinen logo

Reply from Soolinen

HI Elena
Thank you so much for loving our products, which is a great encouragement for everyone in our team.
We will keep design more wonderful designs for customers like you.
May all the best for you and your family.

Best Regards,
Summer

Rated 4 out of 5 stars

The lace detail on this top is just…

The lace detail on this top is just beautiful and it fits me perfectly. I'm so happy with this purchase.

June 4, 2025
Unprompted review
Soolinen logo

Reply from Soolinen

HI Clara

Thank you so much for loving our products, which is a great encouragement for everyone in our team.
We will keep design more wonderful designs for customers like you.
May all the best for you and your family.

Best Regards,
Summer

Rated 5 out of 5 stars
Verified

These crew socks are just what I needed…

These crew socks are just what I needed for cold days. They're wonderfully thick and feel so cozy and comfortable inside my boots.

July 5, 2025
Soolinen logo

Reply from Soolinen

HI Angel
Thank you so much for loving our products, which is a great encouragement for everyone in our team.
We will keep design more wonderful designs for customers like you.
May all the best for you and your family.

Best Regards,
Summer

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