DO NOT BUY FROM THEM
Horrible nightmare shopping experience with this store. THERE IS NO WAY TO CANCEL ORDERS ONCE THEY ARE PLACED AND THEY NEVER GIVE MONEY BACK. Hostile customer service is only contactable via email and waits days to respond to each email and reply. This store should be forced to close because of their anti-customer business practices. DO NOT BUY FROM THEM.
Dress that I wanted to cancel was shipped anyway (took 15 days) and is very low quality flimsy plastic fabric and not worth even the discounted price. DO NOT BUY FROM THEM.
Reply from Soolinen
HI Derrick
Due to time differences, there will be a delay in replying.
But we usually reply within 24 hours on weekdays.
If your order is in the shipping status, we will process a refund for you after intercepting it successfully.
If you find that the item you received is not as described, the color, size, fabric or pattern is not suitable,
please contact us by email at sales@soolinen.com for return or exchange. We will cover the shipping costs.
Thank you
Summer