Soodress Reviews 152

TrustScore 1 out of 5

1.2

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Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Customers express widespread dissatisfaction with various aspects of their purchases. Many consumers report issues with their orders, such as delays and long delivery times. A significant number of people also complain about the quality of the items received, noting that they often do not match the product descriptions or images displayed on the website. Consumers also report negative experiences related to refunds and customer service. Many people claim that they have difficulty contacting the company or receiving responses to their inquiries. Dissatisfaction is also expressed regarding the refund process, with some reviewers stating that they did not receive their refunds or that the process was overly complicated and costly.

Based on these reviews

Rated 1 out of 5 stars

I was really drawn to the design of Casual Splicing Loafers For Women Black Cowhide Leathers and decided to purchase two pairs (size 8) back in March 2025 — one for me and one for my twin sister. I’ve... See more

Rated 1 out of 5 stars

WARNING: Don’t fall for Soodress or Soolinen! If you’ve ever seen their high end “beautiful” linen dresses or chic, minimalist outfits online and thought “Wow, that looks amazing... See more

Rated 1 out of 5 stars

Very bad- products never received. Total scam- when I reached out and complained over a year later an incorrect cheaply made shoe was shipped different from the order requested. Absolute disgraceful p... See more

Rated 1 out of 5 stars

Absolute rubbish experience and I’m out of pocket my over £80 Ordered a dress…nothing like what was advertised so requested a return Paid £30 to have dress returned months ago and it’s been... See more

Rated 1 out of 5 stars

I wouldn’t give even 1 Star if it were possible. Their items are not high end. Posting pictures of better garments and sending you rubbish. I never received an invoice or statement. I’ve replied to m... See more

Rated 1 out of 5 stars

This brand is a scam. The products delivered are nothing like the picture and they refuse to refund even when product is returned. E mails to company goes cold when you chase. DO NOT BUY

Rated 2 out of 5 stars

I purchased a dress from Soodress in may and it arrived in June - this was fab. However, the quality of the garment wasn't particularly good, not terrible, but alongside which, it wasn't quite as de... See more

Rated 1 out of 5 stars

I was so hopeful that my order would work out, sadly the item that arrived was very inferior and not worth the money. The sewing is bad, the fabric had a 100%linen label on t when it was clearly polye... See more

Rated 1 out of 5 stars

Horrible scammers. Placed an order for $75 plus tax and shipping. They lost my package two weeks ago, and keep asking me to keep waiting for my refund. They are NOT a legitimate place to do business... See more

Rated 1 out of 5 stars

Total Scam! Interacting with this company was extremely frustrating - we bought an item and on trying to return it they made us pay a high amount for DHL shipping to China. Once it reached china they... See more

Rated 1 out of 5 stars

This company claimed they shipped the products over a year. When contacted they said it was shipped and probably had gotten lost. Just recently, they confirmed that they had reshipped a replacement... See more

Rated 1 out of 5 stars

We ordered several clothing items from this company - one item was fine, but the second item was the wrong size. Soodress on line policy states that they will pay shipping for the return of wrong siz... See more

Rated 1 out of 5 stars

Filmy long vest is was cheap synthetic, not silk. Satin dress was too long (I am 5’6”) even wearing 3” heels and fit like a bathrobe. Return policy: customer pays shipping and gets 10% refund or 30%... See more

Rated 1 out of 5 stars

So this is a scam site. They take highly sought after pictures from other sites and make a cheap knock off. My jacket was supposed to be a linen and denim swirly pattern as on the picture but what I g... See more

Rated 1 out of 5 stars

After browsing through this site my laptop started going nuts the mouse was moving around by itself,I couldn't click on what I wanted to even after deleting the tab my laptop continued to glitch like... See more

Rated 1 out of 5 stars

We don't ever order online, so didn't know the mistake we were making ordering from soodress. We ordered a size small bathing suit, it took forever to arrive because it was coming from China (we didn'... See more

Rated 1 out of 5 stars

I ordered a jumpsuit that was absolute garbage. The description read as cotton/linen/polyester but the actual was a cheap (maybe) polyester. The stitching was amateur. I was pretty sure I ordered blac... See more

Rated 1 out of 5 stars

… payed for a 2 beautiful skirts and got something sent, which actually made me laugh, it was just so ridiculous!! The company should be ashamed even to mail this garbage! Unfortunately I can’t p... See more

Rated 1 out of 5 stars

The worst. Stay away from this company. They advertise quality apparel and send cheap replacements. Returning the items is expensive. This company/site should be shut down.

Rated 1 out of 5 stars

What a scam! I paid 97AUD each for 3 dresses (2 M size and 1 S size) and received only 2 and no size on the dresses, quality is like of 10AUD dress. I emailed customer service asking why only sent 2 w... See more

Rated 1 out of 5 stars

Soodress is definitely a scam. They did not provide a tracking number until i requsted one after 16 days. It said it was shipping from China but the tracking number says it is in Lithuania. There was... See more

Rated 1 out of 5 stars

The dress I purchased is unwearable. The stitching and materials are terrible! It is not the material described. I emailed them that I wanted to return it, but they never answered. The return fee, whi... See more

Rated 1 out of 5 stars

Dress took 5 weeks almost to arrive and when it did, it wasn't the same as on the website - much less bright. The dress itself had boning at the side that stuck into my sides. I have asked for a re... See more

Rated 1 out of 5 stars

I sent back some clothes for a refund n Soodress Cust Svs said they processed my refund on 26 Jan 2025 but to date no refunded amount were reflected on my credit card. The experience I had with refun... See more

Rated 1 out of 5 stars

Terrible delivery time, it took almost 6 weeks to get the entire order. They when I tried to return in the gave me the run around trying to offer me a discount to keep the stuff. On top of that they... See more

Rated 1 out of 5 stars

I placed an order with Soodress on April 22nd for a white midi dress, which cost me $80. It’s been over a month, and I still haven’t received my order. Every time I try to contact customer service... See more

Rated 1 out of 5 stars

I placed an order on April 9 and I paid the extra shipping and handing for Express so my items will be here by April 30. As of today, two of my items has not come in. I’ve written the customer service... See more

Rated 1 out of 5 stars

I wish I could rate this as Minus 5 stars. This company is dismal. I had a disgusting experience. I paid $89 AUD for what they described as a pure linen dress. I paid extra for express postage becau... See more

Rated 1 out of 5 stars

I wish I could rate this company below zero. I received an item that was not what I expected, and I contacted them for a return. They tried to dissuade me, but then gave me a return address in China.... See more

Rated 1 out of 5 stars

I wish I have read those reviews before purchasing anything from this company... It is all true. I purchased a shirt from their site. It was supposed to be cotton, but I received something synthetic... See more

Rated 1 out of 5 stars

If it’s possible to give this company a zero (0) . That’s what they will get . 6 weeks after I ordered and did not receive my item I contacted them . Yori said my package customer to clear , turns... See more

Rated 1 out of 5 stars

I ordered 3 dresses and all were horrible quality and looked nothing like the pictures. I wrote to customer service various times for a label and they never responded. Shipping back to the Chinese add... See more

Rated 1 out of 5 stars

I have done a chargeback on credit card and when they reached out to Soodress they tell them they take back any item and refund 100%. So credit card need me to return items to give company the opp... See more

Rated 1 out of 5 stars

I will never order from this company again. Customer service is non existent. NO phone number to call anyone and no response to emails. Charge was $40 to return dress to China and dress costs $50. DO... See more

Rated 1 out of 5 stars

How do i report this company to the consumer right. I have oredered a dress for a wedding 3 months ago and still having excuses that it's a very popular item and i will recieve my order soon and they... See more

Rated 1 out of 5 stars

Scammers scammers. Please do not order from this company ever. Ordered a dress and earrings $112.50 over a month. I have not received the items checked with the post office they do not recognize the t... See more

Rated 1 out of 5 stars

How is anyone even remotely stupid enough to fall for this scam? Soodress is a SCAM. Confirming that this is 100% a SCAM. The imagery and products are AI generated and you will NOT receive you... See more

Rated 1 out of 5 stars

I've ordered online, paid immediately but did not receive a confirmation mail, nor a track & trace. I have no idea if & when my order will be delivered.

Rated 1 out of 5 stars

STOP SCAMMING PEOPLE LEARN HOW TO DO BUSINESS OTHERWISE DON’t … I ordered the High Waist Faux Leather Pants for $64, including shipping, and I am beyond disappointed. For this price, I expected... See more

Rated 1 out of 5 stars

I purchased a pair of sandals, it took nearly a month to arrive and it was completely different to what I had ordered. Poor quality, not worth the price paid and they are refusing to pay for the retur... See more

Rated 1 out of 5 stars

Paid 200€ for 3 dresses Got 2… in no way what was advertised Wrote 3 emails to costumer support … 0 reply Don’t recommend Not worth the money and very unprofessional

Rated 1 out of 5 stars

I ordered 4 items totaling $229.50 & used their sizing guide for all of these items. When i received them 2 were grossly too large and the other 2 (shoes) were too small & were definitely not leather... See more

Rated 1 out of 5 stars

Scam - I returned the dress as requested...they are saying its in customs and wait... over a month now.... refusing to refund me - they know the rubbish they tried to pass off as silk - AVOID

Rated 1 out of 5 stars

Terrible quality, overpriced, don't buy anything, they publish completely different clothes, terrible things, they don't respond to emails, let's write a collective letter of complaint against them

Rated 1 out of 5 stars

This is a scam site. I ordered a linen kimono with beautiful printing for AU$75 and received a polyester one with fuzzy prints. Beware as it misrepresents both fabric and quality. Don’t buy from them.... See more

Rated 1 out of 5 stars

I bought a dress from here for a specific event, ordering far enough in advance for it to get here even with the crazy long shipping times. Although they claimed it was delivered I never received it.... See more

Rated 1 out of 5 stars

I wish that we did not have to even give them 1 star, they are the worst online store to deal. you cannot contact them, you dont ever get a reply. I ordered my dress on the 2July 2025 for my husb... See more

Rated 1 out of 5 stars

This is a scam site, I ordered a dress that was very obviously duped, but unwearable, totally different and they do not respond to emails, you cant post reviews on the website. Do not fall for it

Rated 1 out of 5 stars

ALMOST GOT SUCKERED IN ON THOSE FABULOUS GARMENT PHOTOS like so many of you; I say this to tell you to report scam companies to "econsumer.gov"! Although, this agency does not address individual clai... See more

Rated 1 out of 5 stars

Order #00562302, placed May 29, 2025 Total paid (confirmed by bank statement): $1,646.25 What went wrong: • 1 pair of shoes — completely different from website photos... See more

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1.2

Bad

TrustScore 1 out of 5

152 reviews

5-star
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1-star

Hasn’t replied to negative reviews


Rated 1 out of 5 stars

This website is fraud!!!

This website is fraud!!!! I paid $100 for a dress & receive a cheap imitation.

They said they’ll refund if I return it, but I have to pay international shipping to China which will cost me minimum of $45!! I’m outraged.

What a waste. I wish I could upload a pic so you can see the piece of crap dress I received. The material looks like a bed sheet.

September 25, 2025
Unprompted review
Rated 1 out of 5 stars

WARNING: Don’t fall for Soodress or Soolinen!

WARNING: Don’t fall for Soodress or Soolinen!

If you’ve ever seen their high end “beautiful” linen dresses or chic, minimalist outfits online and thought “Wow, that looks amazing!” — stop right there.

Because what arrives at your door will make you want to cry.

Both Soodress and Soolinen are the same company, hiding behind two different names — and they’ve turned scamming disappointment into an art form.

Their return policy? A trap.

They send you in circles with vague responses, endless “clarifications,” and sudden deadlines until — surprise! — your return window magically expires. Then they shrug and say it’s your fault.

And the clothes?
Let’s just say “butchered fabric” would be a compliment. What you get looks nothing like the photos — uneven stitching, cheap materials, awkward shapes — as if they’re letting beginner seamstresses practice on paying customers.

It’s a heartbreak in a package. 💔
A total money pit. 💸
A masterclass in how to make you regret clicking “Buy Now.”

Do yourself (and your wallet) a favor: run the other way. 🏃‍♀️💨

#Soodress #Soolinen #ScamAlert #OnlineShoppingFails #ConsumerWarning #FashionDisaster

October 3, 2025
Unprompted review
Rated 1 out of 5 stars

This brand is a scam

This brand is a scam. The products delivered are nothing like the picture and they refuse to refund even when product is returned. E mails to company goes cold when you chase. DO NOT BUY

July 18, 2025
Unprompted review
Rated 1 out of 5 stars

Disappointed with the quality

I was really drawn to the design of Casual Splicing Loafers For Women Black Cowhide Leathers and decided to purchase two pairs (size 8) back in March 2025 — one for me and one for my twin sister. I’ve only worn mine about four times, and unfortunately, the other day I tripped and the sole from my right shoe completely detached. I’m very disappointed, especially given how little I’ve worn them. I expected much better quality for the price and appearance.

October 14, 2025
Unprompted review
Rated 1 out of 5 stars

Very bad- products never received

Very bad- products never received. Total scam- when I reached out and complained over a year later an incorrect cheaply made shoe was shipped different from the order requested. Absolute disgraceful post support as I was responsible to pay and ship the product back! Utterly unacceptable and dishonest

October 6, 2025
Unprompted review
Rated 1 out of 5 stars

SooDress: Nearly $700 lost because they refuse to honor their own return policy


Order #00562302, placed May 29, 2025
Total paid (confirmed by bank statement): $1,646.25

What went wrong:
• 1 pair of shoes — completely different from website photos in both appearance and quality.
• 3 handbags:
– two with different leather texture/pattern than shown;
– one with a visible material defect.
• 2 pairs of shoes were never delivered (paid for in June, never shipped).

Their official policy states:
“If items are defective or not as described, we cover return shipping and issue a full refund.”

I returned the items in two packages:
– July 4, 2025 (Track: CH236155251US) → held at Chinese customs since July 10
– August 19, 2025 (Track: LH254466017US) → held at Chinese customs since August 28

For over 2 months, support (including rep “Yori”) replies:
“Still in customs — we’ll refund once received.”

Yet:
❌ They take no action to clear customs — despite promising to handle returns.
❌ They won’t refund undelivered items — a basic breach of e-commerce standards.
❌ I paid $118.83 for return shipping — which they promised to cover.

Financial loss:
– Value of affected items: $577 (based on current prices on their website; original price may have been lower due to discounts)
– Return shipping cost: $118.83
– Total loss: ~$696

Conclusion: SooDress uses customs delays as an excuse to avoid refunds. Their return policy is a facade.
Do not order. Not worth the risk.

September 18, 2025
Unprompted review
Rated 1 out of 5 stars

Absolute rubbish experience

Absolute rubbish experience and I’m out of pocket my over £80

Ordered a dress…nothing like what was advertised so requested a return

Paid £30 to have dress returned months ago and it’s been returned to me because the recipient refused delivery

They agreed to refund me the £50 I paid for the dress and I’ve never seen a refund.

How can these companies get away with provide the service (I use the word service very loosely)

September 25, 2025
Unprompted review
Rated 1 out of 5 stars

Horrible scammers

Horrible scammers. Placed an order for $75 plus tax and shipping. They lost my package two weeks ago, and keep asking me to keep waiting for my refund. They are NOT a legitimate place to do business. Avoid at all costs.

August 25, 2025
Unprompted review
Rated 1 out of 5 stars

0 stars Stay away

I wouldn’t give even 1 Star if it were possible. Their items are not high end. Posting pictures of better garments and sending you rubbish.
I never received an invoice or statement. I’ve replied to my confirmation email to request a refund and have had no response. Stay away from this site to avoid utter disappointment!

August 26, 2025
Unprompted review
Rated 1 out of 5 stars

The worst

The worst. Stay away from this company. They advertise quality apparel and send cheap replacements. Returning the items is expensive. This company/site should be shut down.

August 26, 2025
Unprompted review
Rated 1 out of 5 stars

Scam

Scam - I returned the dress as requested...they are saying its in customs and wait... over a month now.... refusing to refund me - they know the rubbish they tried to pass off as silk - AVOID

June 23, 2025
Unprompted review
Rated 1 out of 5 stars

Scam site!!!!

Scam site!!!!! Do not buy from them. No way to contact them. Poor or no customer service. They don’t deserve even one star.

August 19, 2025
Unprompted review
Rated 1 out of 5 stars

ALMOST GOT SUCKERED IN ON THOSE…

ALMOST GOT SUCKERED IN ON THOSE FABULOUS GARMENT PHOTOS like so many of you; I say this to tell you to report scam companies to "econsumer.gov"! Although, this agency does not address individual claims, it does register your collective complaints, and will investigate.

August 16, 2025
Unprompted review
Rated 1 out of 5 stars

This is a scam site

This is a scam site, I ordered a dress that was very obviously duped, but unwearable, totally different and they do not respond to emails, you cant post reviews on the website. Do not fall for it

August 10, 2025
Unprompted review
Rated 1 out of 5 stars

Won't respond or give refund for 4 items totaling $229.50

I ordered 4 items totaling $229.50 & used their sizing guide for all of these items. When i received them 2 were grossly too large and the other 2 (shoes) were too small & were definitely not leather as advertised. I emailed them within 24 hours of receiving these items and it required multiple emails and 5 days before they responded (mind you their website clearly states they will respond to all emails within 24-48 hours). They did not offer me a full refund only stated for me to keep these items and they would issue a refund of 10% of my total cost or send me a 30% off gift card. They also stated that shipping costs are very high but if I wanted a refund they would send the return address in their next email. I responded within 12 hours to this email from them saying I do not want to keep items that are clearly too bug/too small and reminded them of their website advertising that they would issue a full refund if the items were the wrong size and they would pay for return shipping. There hasn't been any communication from them again. I have emailed them 4 additional times over the ext 2 weeks without any response. There is also no other email address or phone number to contact them other than the one I used.

July 31, 2025
Unprompted review
Rated 1 out of 5 stars

Be careful!

The dress I purchased is unwearable. The stitching and materials are terrible! It is not the material described. I emailed them that I wanted to return it, but they never answered. The return fee, which is at my expense, is more than 50% of the value! This is not a serious company, be careful!

August 12, 2025
Unprompted review
Rated 1 out of 5 stars

Rotten Service From Soodress

I wish that we did not have to even give them 1 star, they are the worst online store to deal. you cannot contact them, you dont ever get a reply. I ordered my dress on the 2July 2025 for my husbands 50th on the 2nd of August, to date my dress has still not arrived. This even after me paying extra to expedite the delivery. The system still shows: In Transit
Our JNB, ZAF warehousing facilities have received the goods. Jul 21 2025 03:20 pm. Never will i or any of my family or friends purchase from them again.

They do not even deserve one star, i was forced to select a star in order to give my review.
Terrible service

August 11, 2025
Unprompted review
Rated 1 out of 5 stars

I purchased a pair of sandals

I purchased a pair of sandals, it took nearly a month to arrive and it was completely different to what I had ordered. Poor quality, not worth the price paid and they are refusing to pay for the return. Do not order from them, it is a scam.

July 4, 2025
Unprompted review

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