I ordered 1 jumper and 1 coat
I ordered two items for $ 230
Soon asked to cancel unsuccessfully , after reading the reviews of all the ripped off people, The material is horrible, plastic nylon kind of mix never seeing so bad! Weird fit, shabby, messy stitching, too small /short/unmatched arms/pockets. Return/refund FAKE! Stolen pics from other retailers unmatched with what you receive as counterfeit items. Do not be fooled by the photos on the Internet! CON WEBSITE! Positive reviews are manufactured !
Total scam! Im reporting it !
Reply from Soolinen
HI Maddie
We accept returns within 30 days of receiving your package, regardless of the reason.
We are working to expand our warehouses globally, and we are committed to providing 100% customer satisfaction.
If the item you received is not as described, or the color, size, fabric, or pattern is not right,
please contact us at sales@soolinen.com to request a return or exchange. We will cover the shipping costs.
We typically respond within 24 hours on business days.
We have 40% repeat customers.
Satisfied customers continue to purchase, and they tend to leave reviews on our site rather than here.
However, we are certain that no online business can maintain 100% satisfaction.
We have not yet purchased a Trustpilot Business plan, which costs over $500 per month.
As a result, we do not have the opportunity to invite genuine customers to leave reviews about their purchases. These opportunities are paid, not free. Our core user base on Facebook is close to 4%.
We cannot guarantee the authenticity of all reviews, and some negative reviews may come from our competitors.
Please ensure that these organic reviews are not from customers who have already purchased. Anyway, thank you for your interest in our designs, which are free for everyone.
Best regards,
Summer