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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Customers appreciate the quality of the items, highlighting that the materials are good and reflect the price. People also mention that the clothing matches the description and pictures on the website. Many consumers receive compliments when wearing the brand's garments. Furthermore, reviewers find the styles unique and love the attention to detail. However, some consumers report issues with their orders and deliveries. The main complaints are about the contact with customer service. Some reviewers mention that the customer service was not helpful. Also, opinions about product and order are mixed, with a low consensus among reviewers.

Based on these reviews

Rated 4 out of 5 stars

I’ve bought many pieces from Buykud and find them reliable. The higher end clothing is especially good. I teamed a white linen dress with a colourful shirt and received many compliments. Their b... See more

Rated 4 out of 5 stars

Love my multi colored oversized SWEATER that I wore today. Got several, actually, many compliments! I will be gentle while wearing it because it seems “ fragile” and I hesitate to wash it even on “han... See more

Rated 4 out of 5 stars

I have a couple of friends who have ordered from this site and they both said they liked it so I took a chance. I dipped my toe in the water and ordered one top. It arrived on time and was like the... See more

Rated 4 out of 5 stars
Verified

There was an item that was delivered to the wrong address but the company took care of it and replaced the item. Thank you! I will continue being your customer!

Rated 5 out of 5 stars

I ordered two pairs of shoes. They arrived today, very well packed, and I’m extremely happy with them. I’ve ordered from Buykud before and always been very pleased with both service and items. Deliver... See more

Rated 3 out of 5 stars

I have bought various items from Buykud and was satisfied that the price matched the quality. However a recent purchase of two pairs of pants(trousers) is very disappointing - the quality and make are... See more

Rated 2 out of 5 stars

Ordered a pair of boots. They arrived on time. Quality seems good, but they’re NOT leather like it says on the website. It’s just an imitation made of rubber. Tho I’ll keep them cause I still luke the... See more

Rated 5 out of 5 stars

I have purchased 8 tops from Buykud over the past 21/2 years, Always looking for cotton, I find the quality of their clothing great.No substitutions, hust as advertised. Easy to determine the size I... See more

Rated 5 out of 5 stars

I was a little bit nervous about buying from here initially, as there are so many clothing scams around-however…. Hoorah! All my clothes were delivered on time ( opted for the hassle free delivery opt... See more

Rated 5 out of 5 stars

I purchased the multicolored retro crossbody bag. I didn't see a shipping tracking email show up quickey, so I contacted their customer service. They responded immediately with what I needed. I recei... See more

Rated 5 out of 5 stars

Got two things from Buykud last month. Both Ramie fabric of which I’m a fan. The dress and top were both beautiful, fit as expected - medium - I’m a UK size 14. Unusual clothes that always get a posi... See more

Rated 5 out of 5 stars

I was not sure how I would like my order (one outfit, top and pants) and one bag, since the reviews were so mixed. I received my order and I am very pleasantly surprised! Everything was as advertised:... See more

Rated 3 out of 5 stars
Verified

I ordered 2 tops that were both sized medium/large rather than the common Buykud label one size. But both tops were swimming on me and so I decided to return them even though I liked the style,fabric... See more

Rated 5 out of 5 stars
Verified

I've placed several orders with this company, for myself and my daughter, and have been very satisfied with the quality of their garments. I like the unique styling and attention to detail. Some thing... See more

Rated 5 out of 5 stars
Verified

Love all the clothes very good quality my last order I placed still processing. I ordered these items for my holidays on the 19th of May. I’m due to fly out but they haven’t even left China yet so the... See more

Rated 2 out of 5 stars

I have no quarrel with the clothes, they are beautifully made, but Customer Service appears to be non-existant - no reply to my two emails about a request to cancel a duplicate order... See more

Company replied

Rated 5 out of 5 stars

I have zero complaints. My order question was answered promptly and my item arrived in the specified timeframe. I wear a size 4 and ordered the size Small (US Size 6) corduroy overalls. They are exact... See more

Rated 5 out of 5 stars

I bought 4 dresses last spring. Because they were kind enough to give the height of the model, I knew to buy a bigger size than usual. I was knocked out by the beautiful quality of the dresses. I h... See more

Rated 2 out of 5 stars
Verified

The items I had already paid for turned out to be out of stock. The manager suggested several replacements that were also out of stock. It took us a week to find something that was actually in stock.... See more

Rated 2 out of 5 stars
Verified

There is no solution on the site for a return. All other selling sites have a way to organize the return. With BUYKUD, we are forced to a kind of ping pong of e-mails. As there is a big difference... See more

Rated 5 out of 5 stars
Verified

Hello, Our experience buying is as we say:what you see is what you get!" Not once was i disappointed from the color,material or shape. The prices are a little expensive for me, otherwise i would b... See more

Rated 5 out of 5 stars

I've received three items from Buykud and I must say they have all been high quality with a generous fit. I love the styles they offer, the delivery times are good and the price is exceptional.

Rated 5 out of 5 stars

Buykud went over and above to get my clothes to me after a shipping problem. I'm already a fan of the company-- great fabrics, well made, and not things you'd see everywhere -- so I'm happy to report... See more

Rated 5 out of 5 stars

Shipping was somewhat slow, but I am very pleased with the quality of the item. Also, the sizing of Chinese made clothes for the American market has always been an issue. I am a 3x and, typically, I... See more

Rated 5 out of 5 stars
Verified

I am so happy with my purchase of fleece-lined harem pants! They are warm and I get many compliments whenever I wear them. Shipping took a while, but they were worth the wait and I ended up ordering s... See more

Rated 5 out of 5 stars

Within a week my beautiful jacket arrived and I love it! It was delivered in super quick time (I didn't need to track it). The quality of the item is great and the finish is superb. The company kept i... See more

Rated 5 out of 5 stars
Verified

I have been a customer of Buykud for a couple of years, but I had to return an item for a refund. Buykud kept in contact with me guiding me through the whole process. The instructions were clear and e... See more

Rated 5 out of 5 stars

I ordered these cool, black platform sandals for 25 bucks. Paid 10 dollars for shipping. A Fedex van drove up to my house in about 10 days. I held in my hand a plain brown shoebox, opened it up to a g... See more

Rated 5 out of 5 stars
Verified

The dress I brought was for my sons wedding, I left it late ordering as I hadn't seen anything I really liked until I found this website. The dress came in time for the wedding. The material was very... See more

Rated 5 out of 5 stars
Verified

Buykud is most reliable in terms of product quality - you get what you see! No deception. It is important for online sellers to be trustworthy and Buykud never fails.

Rated 5 out of 5 stars
Verified

Fora! s far as I know, you are the only company that has clothing to my taste. It's hard to choose, so many lovely things. A lot of items to choose from, Reasonably priced, a lot is plant-based, often... See more

Rated 5 out of 5 stars
Verified

I find Buykud to be a fine company. The clothing is beautiful, of good quality. The Customer Service is helpful and sensitive to each question. The staff listened.

Rated 3 out of 5 stars
Verified

The product was the worst quality I 've ever seen. The assistance and response on the issues for the broken product was quick, honest and understanding.

Rated 2 out of 5 stars
Verified

Never again! I am not even going to explain what happened because it is so ridiculous. I will never order from this company again!

Rated 5 out of 5 stars
Verified

The dress I purchased is of good quality in material and construction. The toile print is subtle but interesting. It’s a flattering fit, too.

Rated 5 out of 5 stars

My order has been on its Way for a long time, BUT now I finelly received it - and wow it was worth waiting for. Two pieces very beautyful an very good quality. I am thrilled. Thank you and sorry for... See more

Rated 5 out of 5 stars
Verified

I am happy with my pants ! I also want to thank Buykud staff for fixing my order so I received the colour I initially wanted . Wishing you all the best in a New year ! Regards , Mirjana .

Rated 2 out of 5 stars

I purchased a sweater from this company and the stitching on the collar came apart on the first day I wore it!

Company replied

Rated 5 out of 5 stars
Verified

Information on shipping updated regularly like the products sizes are as stated.

Rated 5 out of 5 stars

The two separate items ordered are great. I'm so impressed with postage. Ordered the most recent time on Saturday and it arrived at my address in London on Thursday. Standard delivery! The sweatsh... See more

Rated 5 out of 5 stars

I cannot believe what I am reading. I have had nothing but good quality unique clothing from BUYKUD. Not sure on returns as I have never had to return anything. I have loved every piece, dresses,... See more

Rated 5 out of 5 stars

I was skeptical with all the reviews, yet realized that many people just wanted to complain and probably didn't actually order from them. Also, overseas mail can be tricky and problematic for many - y... See more

Rated 5 out of 5 stars

I received numerous shipping updates and it arrived quickly (seeing it came from Hong Kong). The bag I ordered is exactly how it is pictured and is high quality materials and nice leather. I was pleas... See more

Rated 5 out of 5 stars

my second order. everything was as perfect as my first order. shipping time was excellent coming from halfway around the world; less than 3 weeks. PERFECT product was exactly as specified... See more

Rated 5 out of 5 stars

I have purchased a number of garments from Buykud over the past 3 years and honestly I have been impressed with the service, delivery speed and most importantly the quality of the garments, looovve t... See more

Rated 5 out of 5 stars

I purchased a pair of boots, on sale (very good price) and they arrived yesterday. Very happy indeed with the speediness of delivery and the product itself. Great value, incredibly comfortable and j... See more

Rated 5 out of 5 stars

I have just received four dresses which were delivered to Spain in five days. I was worried after I found this site after I had bought them but I did not need to be. The four dresses are good quality... See more

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Company details

  1. Plus Size Clothing Store
  2. Dress Store
  3. Fashion Accessories Store
  4. Handbags Shop
  5. Women's Clothing Store

About Buykud

Written by the company

Clothing is all the women need,and high quality clothing is which women pursue. So we was founded to produce the great clothing for women both beauty and comfortable.

Over the last 9 years, Buykud has perfected the synergy between fashion and natural. We take the body comfortable for the primary things that we produce the clothing almost with natural fabric such as linen,cotton,silk etc.. In order to provide more loose comfy and retro clothes to those who love it, We also adopt the original method to dye beautiful color of the clothing.

Each item in Buykud range is specifically designed to the fashion man and women. We provide the best sustainable fabric clothing to ensure the women who dress it is comfortable. We always looking for the ideals of the fashion trend to offer more fancy clothing for you.

With Buykud, you can be sure that quality, practicality and perfection are never compromised.


Contact info

3.6

Average

TrustScore 3.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 42% of negative reviews

Typically replies within 48 hours


Rated 5 out of 5 stars

Great shoes and excellent service

I ordered two pairs of shoes. They arrived today, very well packed, and I’m extremely happy with them. I’ve ordered from Buykud before and always been very pleased with both service and items. Delivery takes a while but I was made aware of this previously, and it’s not a problem.

October 23, 2025
Unprompted review
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Rated 1 out of 5 stars

Awful customer services

Like another customer, no reply to two emails requesting to return. Then no facility to message via Facebook Messenger.
Product was ok but didn’t suit me. This has put me off ever buying from this company again

October 21, 2025
Unprompted review
Rated 1 out of 5 stars

Return process is a nightmare

I was hesitant about ordering from Buykud at first because I was afraid they would be like Shein or Temu. However the clothes looked so good I ordered anyway and for the most part I was pleasantly surprised and pleased with my orders . However returning something to them is a different matter. Upon registering the return online you have to wait for them to "review" it, then wait for a response from them with an address of where to send it. The problem is they never respond. My first return I had to finally contact them because they were not getting back to me. They finally did and then had to pay for all shipping. I am attempting now to make another return and once again I find myself waiting for a response. However once I am done with this return I will also be done with Buykud!
********************************
Just updating this several days later...still no return resolution. But Buykud did contact me with an offer to accept an item of comparable value from their website at which I was pleasantly surprised. However when I decided to take them up on their offer and made a selection they never responded again. It seems like it's a big scam to suck you in to purchasing something that you can never return. They delay the return process until the return deadline passes then you're stuck with their merchandise. Please check out all other reviews on them before you order!

October 17, 2025
Unprompted review
Rated 4 out of 5 stars

Excellent customer service, good quality clothing

I’ve bought many pieces from Buykud and find them reliable. The higher end clothing is especially good. I teamed a white linen dress with a colourful shirt and received many compliments. Their basic shirts in cotton/linen are a bit thin but still very wearable for everyday. I’ve contacted them over problems and they are keen to please.

October 15, 2025
Unprompted review
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Rated 2 out of 5 stars

Customer Service appears to be non-existant

I have no quarrel with the clothes, they are beautifully made, but Customer Service appears to be non-existant - no reply to my two emails about a request to cancel a duplicate order made in error.

To explain:
On 28 September I was sent a reminder about items left in my basket. I thought I had gone back to check them out and pay for them but my bank account didn't appear to have any confirmation of this. Thinking I must have been mistaken, I went ahead and put the order through.

I then saw on my bank statement a payment made to Buykud on 27 September and another on 28 September.

There was no reply from Buykud to my request to cancel one of these orders, made in error.

The first order arrived but no refund offered for the second one. Days later I wrote to request a refund. No reply. Today the second order arrived.

I will not be returning these items because of the postal expense and the uncertainty that a refund will be forthcoming.

Buykud offer beautiful, unusual clothes but are sadly let down by their 'Customer Service'.

PS
Buykud, thank you for responding to this. My first email was in reply to one of your reminders that I still had items left in my basket: I just hit reply. My second one was to 'service at buykud.com'. (Trustpilot doesn't allow actual email addresses in reviews.)
Kind regards

October 11, 2025
Unprompted review
Buykud logo

Reply from Buykud

Hello,
We apologize for any inconvenience this may cause.
We checked with your email and name, but we couldn't find any emails from you contacting us to cancel your order.
Can we know if you contacted us via live chat or email?
What email address did you use to contact us?
We will help you check the problem.
Sincerely.

Rated 1 out of 5 stars

No return arrangement!

Bought sneakers, and despite ordering a size larger than I normally wear, they were too small. I have written countless emails requesting to return them and have had no response. Clearly their customer care and returns arrangement simply do not work. I am extremely disappointed and will never use this company again.

October 2, 2025
Unprompted review
Buykud logo

Reply from Buykud

Hello,
We apologize for the inconvenience.
Could you please provide us with your order number?
We'll check and resolve the issue as soon as possible.
Sincerely.

Rated 2 out of 5 stars

Ordered a pair of boots

Ordered a pair of boots. They arrived on time. Quality seems good, but they’re NOT leather like it says on the website. It’s just an imitation made of rubber. Tho I’ll keep them cause I still luke them, and I don’t really mind they’re not real leather, I give them 2 starts cause any site that lies like that about their materials should be out there. Like I wouldn’t trust buying a “cotton” top or a T-shirt from their website cause I’d be scared their toxic materials go into my skin. Health is not a small thing to not have into account you know…

October 6, 2025
Unprompted review
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Rated 3 out of 5 stars

I used to be satisfied

I have bought various items from Buykud and was satisfied that the price matched the quality. However a recent purchase of two pairs of pants(trousers) is very disappointing - the quality and make are very poor. The sizing did not match that given in the description. I am endeavouring to return for a full refund.

September 30, 2025
Unprompted review
Rated 5 out of 5 stars

I purchased the multicolored retro crossbody bag

I purchased the multicolored retro crossbody bag. I didn't see a shipping tracking email show up quickey, so I contacted their customer service. They responded immediately with what I needed. I received the beautiful leather bag, and I could not be happier with the incredible quality and overall excellence. They get 5 stars for quality and quick customer service!

September 17, 2025
Unprompted review
Rated 1 out of 5 stars

Disappointing.

Disappointing.
Not particularly good quality. I have bought several products and the buttons have fallen off so had to sew them back on.
Very thin material which I don't think looks anywhere near the same online.
Bought a 'jacket'. Material is so thin, would be impossible to wear in cold weather.
Very long delivery time.

September 6, 2025
Unprompted review
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Rated 1 out of 5 stars

Steer clear!!

Steer clear. They use Evri! Without letting you know upfront! Once again Evri has lost my parcel. No chance of Evri seeing it again. BUYKUD helpfully suggested I contact Evri to see where my parcel is.... No parcel... No refund......Steer clear!!!

September 9, 2025
Unprompted review
Rated 5 out of 5 stars

Impressed

I've received three items from Buykud and I must say they have all been high quality with a generous fit. I love the styles they offer, the delivery times are good and the price is exceptional.

July 31, 2025
Unprompted review
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Rated 1 out of 5 stars

DISHONEST COMPANY

I will revise this review if I get a response from Buykud

BEWARE.
I have bought several items from Buykud and am pleased with the quality of the clothing. However, they claim to have a return policy but this does not exist.
On three occasions they have sent a larger size than I have ordered. I emailed customer services on each occasion and they have offered me a part refund but no return address - saying I can keep the order. Bu they have not send the part refund.
This week they emailed to tell me they have sent the correct size…..and to my horror have taken payment WITHOUT my permission using my previous payment method. I am furious. I have emailed customer services but they have not replied.
I am SO disappointed with their dishonesty.

August 1, 2025
Unprompted review

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