I’ve bought many pieces from Buykud and find them reliable. The higher end clothing is especially good. I teamed a white linen dress with a colourful shirt and received many compliments. Their b... See more
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About Buykud
Written by the company
Over the last 9 years, Buykud has perfected the synergy between fashion and natural. We take the body comfortable for the primary things that we produce the clothing almost with natural fabric such as linen,cotton,silk etc.. In order to provide more loose comfy and retro clothes to those who love it, We also adopt the original method to dye beautiful color of the clothing.

Each item in Buykud range is specifically designed to the fashion man and women. We provide the best sustainable fabric clothing to ensure the women who dress it is comfortable. We always looking for the ideals of the fashion trend to offer more fancy clothing for you.
With Buykud, you can be sure that quality, practicality and perfection are never compromised.
Contact info
Room 401, No.1 Building, JuHe Creative Park, Metallurgical Reseach Institute, Hebian National Road 106, Baiyun District, Guangzhou, Guangdong, China, 510420 , Guangzhou, China
- 0086-20-86213862
- service@buykud.com
- www.buykud.com
Replied to 42% of negative reviews
Typically replies within 48 hours
Great shoes and excellent service
I ordered two pairs of shoes. They arrived today, very well packed, and I’m extremely happy with them. I’ve ordered from Buykud before and always been very pleased with both service and items. Delivery takes a while but I was made aware of this previously, and it’s not a problem.
Awful customer services
Like another customer, no reply to two emails requesting to return. Then no facility to message via Facebook Messenger.
Product was ok but didn’t suit me. This has put me off ever buying from this company again
Item not delivered
Item not delivered, customer services not responded, fed up of scams, we are in a world of dishonesty.
Return process is a nightmare
I was hesitant about ordering from Buykud at first because I was afraid they would be like Shein or Temu. However the clothes looked so good I ordered anyway and for the most part I was pleasantly surprised and pleased with my orders . However returning something to them is a different matter. Upon registering the return online you have to wait for them to "review" it, then wait for a response from them with an address of where to send it. The problem is they never respond. My first return I had to finally contact them because they were not getting back to me. They finally did and then had to pay for all shipping. I am attempting now to make another return and once again I find myself waiting for a response. However once I am done with this return I will also be done with Buykud!
********************************
Just updating this several days later...still no return resolution. But Buykud did contact me with an offer to accept an item of comparable value from their website at which I was pleasantly surprised. However when I decided to take them up on their offer and made a selection they never responded again. It seems like it's a big scam to suck you in to purchasing something that you can never return. They delay the return process until the return deadline passes then you're stuck with their merchandise. Please check out all other reviews on them before you order!
Excellent customer service, good quality clothing
I’ve bought many pieces from Buykud and find them reliable. The higher end clothing is especially good. I teamed a white linen dress with a colourful shirt and received many compliments. Their basic shirts in cotton/linen are a bit thin but still very wearable for everyday. I’ve contacted them over problems and they are keen to please.
Customer Service appears to be non-existant
I have no quarrel with the clothes, they are beautifully made, but Customer Service appears to be non-existant - no reply to my two emails about a request to cancel a duplicate order made in error.
To explain:
On 28 September I was sent a reminder about items left in my basket. I thought I had gone back to check them out and pay for them but my bank account didn't appear to have any confirmation of this. Thinking I must have been mistaken, I went ahead and put the order through.
I then saw on my bank statement a payment made to Buykud on 27 September and another on 28 September.
There was no reply from Buykud to my request to cancel one of these orders, made in error.
The first order arrived but no refund offered for the second one. Days later I wrote to request a refund. No reply. Today the second order arrived.
I will not be returning these items because of the postal expense and the uncertainty that a refund will be forthcoming.
Buykud offer beautiful, unusual clothes but are sadly let down by their 'Customer Service'.
PS
Buykud, thank you for responding to this. My first email was in reply to one of your reminders that I still had items left in my basket: I just hit reply. My second one was to 'service at buykud.com'. (Trustpilot doesn't allow actual email addresses in reviews.)
Kind regards

Reply from Buykud
No return arrangement!
Bought sneakers, and despite ordering a size larger than I normally wear, they were too small. I have written countless emails requesting to return them and have had no response. Clearly their customer care and returns arrangement simply do not work. I am extremely disappointed and will never use this company again.

Reply from Buykud
Ordered a pair of boots
Ordered a pair of boots. They arrived on time. Quality seems good, but they’re NOT leather like it says on the website. It’s just an imitation made of rubber. Tho I’ll keep them cause I still luke them, and I don’t really mind they’re not real leather, I give them 2 starts cause any site that lies like that about their materials should be out there. Like I wouldn’t trust buying a “cotton” top or a T-shirt from their website cause I’d be scared their toxic materials go into my skin. Health is not a small thing to not have into account you know…
Quality and timely shipping is…
Quality and timely shipping is important and you provide both.
Information on shipping updated…
Information on shipping updated regularly like the products sizes are as stated.
I used to be satisfied
I have bought various items from Buykud and was satisfied that the price matched the quality. However a recent purchase of two pairs of pants(trousers) is very disappointing - the quality and make are very poor. The sizing did not match that given in the description. I am endeavouring to return for a full refund.
I purchased the multicolored retro crossbody bag
I purchased the multicolored retro crossbody bag. I didn't see a shipping tracking email show up quickey, so I contacted their customer service. They responded immediately with what I needed. I received the beautiful leather bag, and I could not be happier with the incredible quality and overall excellence. They get 5 stars for quality and quick customer service!
Disappointing.
Disappointing.
Not particularly good quality. I have bought several products and the buttons have fallen off so had to sew them back on.
Very thin material which I don't think looks anywhere near the same online.
Bought a 'jacket'. Material is so thin, would be impossible to wear in cold weather.
Very long delivery time.
Steer clear!!
Steer clear. They use Evri! Without letting you know upfront! Once again Evri has lost my parcel. No chance of Evri seeing it again. BUYKUD helpfully suggested I contact Evri to see where my parcel is.... No parcel... No refund......Steer clear!!!
Package did not arrive in time
Package did not arrive in time. Package sent again after mis delivery. Sent again to an address we are no longer at.
Impressed
I've received three items from Buykud and I must say they have all been high quality with a generous fit. I love the styles they offer, the delivery times are good and the price is exceptional.
DISHONEST COMPANY
I will revise this review if I get a response from Buykud
BEWARE.
I have bought several items from Buykud and am pleased with the quality of the clothing. However, they claim to have a return policy but this does not exist.
On three occasions they have sent a larger size than I have ordered. I emailed customer services on each occasion and they have offered me a part refund but no return address - saying I can keep the order. Bu they have not send the part refund.
This week they emailed to tell me they have sent the correct size…..and to my horror have taken payment WITHOUT my permission using my previous payment method. I am furious. I have emailed customer services but they have not replied.
I am SO disappointed with their dishonesty.
Can you advise how make 2 returns
Can you advise how make 2 returns. One I would like to swap for a larger size, on id like to return?
Thank you
Colleen
Love my new boots
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