Total scam
Total scam. Sweater looks nothing like photo. Cheap quality. Return involved several emails in which they offered me options of keeping sweater & getting a 10% refund, or keeping sweater & getting a 20% coupon on another piece of junk. To returnt hey want me to mail it to China at my expense! This should be zero stars!
Reply from Soolinen
HI Merle
We accept returns within 30 days after you sign for the package.
We are working hard to build our warehouses worldwide, and we will do our best to provide 100% satisfactory customer service.
If you find that the item you received is not as described, the color, size, fabric or pattern is not suitable,
please send an email to sales@soolinen.com to contact us for return or exchange. We will bear the shipping cost.
Usually we will respond within 24 hours on working days.
Thank you
Summer